Seats.aero is a flight search tool that helps users find award flight availability. They offer a free basic version with limited features, but if you subscribe to their PRO plan, it costs $9.99 per month or $99.99 per year, and you can cancel anytime. The PRO subscription gives you access to more features like a full year of flight searches, unlimited alerts, SMS notifications, seat maps, and no ads. So if you see a charge from them, it's likely for this optional PRO subscription to enhance your flight search experience.
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The cancellation process on Seats.aero is straightforward, requiring navigation to account settings and confirmation of cancellation with a checkbox and button. There are no complex steps, hidden requirements, or prolonged waiting times mentioned, making it relatively easy for users to cancel.
Estimated Time
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minutes to cancel a seats subscription.
How to Cancel seats: Step by Step
If you purchased through Seats.aero:
- Log in to your account at seats.aero.
- Navigate to your profile settings.
- Click on the Billing tab.
- Select the option to Cancel Membership.
- Follow the prompts to confirm the cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find and select the subscription for Seats.aero.
- Tap Cancel Subscription and confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon at the top right corner.
- Select Payments & subscriptions and then Subscriptions.
- Find the Seats.aero subscription and select it.
- Tap Cancel subscription and follow the prompts to confirm.
Tips & Tricks for Canceling seats
- Be direct and firm: When asked, keep repeating "I want to cancel my subscription" without wavering or justifying.
- Do not give reasons: Avoid explaining or providing reasons for cancellation to prevent openings for retention pitches.
- Politeness to firmness progression: Start politely asking, move to firm demands, then escalate to insistence if necessary.
- Use minimal information: Provide only essential info to avoid engaging further, some even suggest withholding account details.
- Repeat your request: Consistently repeat the cancellation request despite resistance or delays from the company.
- Ignore retention offers: Expect and dismiss discount offers, extended pauses, or free product trials aimed to keep the subscription.
- Use legal knowledge: Mention relevant laws (like California's cancellation laws) if applicable to your location to strengthen your position.
- Time your cancellation: Try to time cancellations after service use but before next billing cycle to avoid extra charges.
- Escalate calls: If speaking to a front agent is ineffective, ask to speak to a supervisor or escalate the call.
- Use alternative methods: If phone calls are ineffective, use email, written requests, or cancellation forms as backups.
- Periodically go through cancellation process: Even if not cancelling, checking what offers or steps appear can inform and prepare you for actual cancellation.
- Use tricks during calls: Some users suggest wasting time by making agents guess account numbers or using other delay tactics if encounters are difficult.
- Consider burner credit cards: Use disposable payment methods that can be deactivated to control subscription payments.
- Annoy or frustrate agents if necessary: Some mention using robot voice impressions or firm language to deter persistent retention calls.
seats Customer Service Info
If you need assistance, here's how you can get in touch with seats's support team.
Cancel seats Script
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Dear Seats Support Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I have found that I am not utilizing the service as much as I had anticipated. I appreciate the quality and support offered, but at this time, it is best for me to discontinue my membership.
Thank you for your understanding. I look forward to your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
Seats.aero's Pro subscription can be cancelled at any time, but any past payments made are non-refundable. The Pro features are provided on a best-effort basis and cancellations do not result in any refunds for previous charges.
To cancel your subscription on seats.aero, you generally need to log into your PRO account, which requires your password. If you do not remember your password, you can reset it by going to the login page at seats.aero/login and clicking the reset password option. There is no indication that you can cancel the subscription without logging in or providing your password. For direct support, you might also consider contacting their support via email support@seats.aero if login issues persist.
- Financial difficulties leading to the inability to afford the subscription.
- Lack of usage or no longer needing the service.
- Unwanted automatic renewals of subscriptions they forgot about.
- Technical issues or poor service quality causing dissatisfaction.
- Better alternatives available at a lower cost or better features.
- Change in personal circumstances such as relocation or lifestyle changes.
- Privacy concerns or data security issues.
- Promotional prices ending and costs going up beyond their budget.
- Confusing billing or hidden fees causing frustration.
- Customer service experiences that are unsatisfactory or unhelpful.
Seats.aero allows you to cancel their Pro subscription at any time, with no lock-ins or contracts preventing immediate cancellation. However, keep in mind that past payments are not refundable, so if you cancel, you won't get a refund for the current billing period. There do not appear to be early-cancellation fees or tricky gimmicks, but it is important to know that ongoing charges won't be reversed once paid.
Before cancelling your seats.aero Pro subscription, keep in mind that you will lose access to advanced features such as searching extended availability (up to 365 days in advance on supported routes) and the ability to create alerts for availability. Pro features are provided on a best-effort basis and may experience interruptions, but once cancelled, your past payments are non-refundable. Additionally, upon cancellation, you will immediately lose the right to use any Pro features and service access may terminate without prior notice if terms are breached. Consider that alerts and extended availability features should not be solely relied upon due to potential downtime.
- Account email address
- Username or account ID
- Subscription or membership type (e.g., plan name, tier)
- Billing information (last four digits of payment card, PayPal info, etc.)
- Order or subscription reference number
- Reason for cancellation (if required by provider)
- Date of last payment or renewal
- Preferred cancellation date
- Login credentials (password, two-factor code)
- Contact information (phone number, address in account)
- Seats.aero support contact method (email, form, etc.)
We've actually written a step by step guide on how to get a refund from seats. Check it out!
The Easiest Way to Cancel seats
If you’re frustrated trying to cancel your subscription, membership, or bill from seats—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to seats?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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