Sensa is an app that helps people improve their mental health by offering personalized tools and advice for issues like anxiety, stress, and self-esteem. They offer subscription plans that you can choose based on what fits your needs, but there isn’t a free trial right now. Subscriptions automatically renew unless you cancel, and you can manage or cancel your subscription anytime through their website or by contacting their support. You might see charges from Sensa on your bill because of these ongoing subscription payments for accessing their mental health support content.
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The cancellation process for Sensa subscriptions is straightforward as users can cancel directly via the website's Manage Subscription page or by emailing support. Instructions are clearly provided without requiring complicated steps or third-party intervention except for purchases via app stores where users manage cancellations through their respective platforms.
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minutes to cancel a Sensa subscription.
How to Cancel Sensa: Step by Step
If you purchased through Sensa Health website:
- Go to the Sensa Health website.
- Log in to your account using your credentials.
- Navigate to the Manage Subscription page.
- Locate the subscription you want to cancel.
- Follow the prompts to cancel your subscription.
If you purchased through App Store:
- Open your Settings on your iOS device.
- Tap on your name at the top.
- Select Subscriptions.
- Find the subscription for Sensa.
- Tap Cancel Subscription and confirm your cancellation.
- For detailed steps, visit Apple Support.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on your profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find Sensa and select the subscription.
- Tap Cancel subscription and confirm.
- For further details, check Google Play Support.
Tips & Tricks for Canceling Sensa
- Be persistent and patient: Expect long hold times when calling to cancel, sometimes up to an hour, requiring repeated clear statements like "no, I just want to cancel!"
- Speak directly to a representative: Cancellation often requires speaking to a live agent during limited call center hours; it cannot be done fully online.
- Use firm and clear language: Repeatedly and firmly say you want to cancel without accepting offers or discounts to keep the subscription.
- Try cancelling right before renewal: Cancelling close to or before the subscription renewal date (at least 48 hours prior) can avoid automatic charges.
- Ignore company refund refusal: Even if they refuse refunds, persist with requests and cite consumer protection rules if applicable.
- Escalate if needed: Try reaching out through alternative contact methods, including direct contacts of company owners or support escalation paths found through online research.
- Stop payment as last resort: If all else fails, consider stopping payment through your bank or credit card issuer to prevent further charges.
- Document all interactions: Keep records of emails, calls, and cancellation confirmation emails to support disputes or chargeback requests if necessary.
- Ignore unsolicited offers after cancellation: Expect persistent marketing emails or calls even after cancelling; do not engage if you want to avoid reactivation.
Sensa Customer Service Info
If you need assistance, here's how you can get in touch with Sensa's support team.
Cancel Sensa Script
Script
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Dear Sensa Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription, effective immediately. Due to personal reasons, I am unable to continue my membership at this time.
Thank you for your assistance with this matter. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Sensa subscriptions automatically renew at the end of each service period unless the client cancels at least 48 hours before the renewal date. Cancellation can be done via the Manage Subscription page on their website or by emailing hello@sensa.health. If the subscription was purchased through the Apple App Store or Google Play, cancellation must be done through the respective app store account, as deleting the app does not cancel the subscription.
To cancel your subscription at Sensa (sensa.health), you will need access to your account via the Manage Subscription page, which requires you to enter your email. They will then send you a link to access your account information—meaning you don't need your password but do need access to your registered email. If you've forgotten your password, you can reset it here: https://sensa.health/account-recovery. Alternatively, you can also cancel by emailing hello@sensa.health.
- Repeated charges despite cancellation attempts, leading to frustration and desire for refunds.
- Rigid refund policy with limited or no refunds beyond a 14-day cancellation window.
- Auto-renewal charges that catch customers off guard, especially those with ADHD or similar conditions.
- Lack of clear disclosure about subscription costs and renewal terms before purchase.
- Difficulty or refusal to obtain refunds even when the app was barely or never used.
- Deceptive subscription practices including unclear billing agreements and trial terms.
- Slow or unhelpful customer support, sometimes with no replies to refund or cancellation requests.
- Feeling of being taken advantage of, particularly vulnerable customers with mental health issues.
- Charges continuing after cancellation confirmation emails are sent.
- Need to dispute charges through PayPal or other methods to try to get refunds.
- Financial hardship or personal reasons prompting cancellations without flexible refund options.
Sensa's subscription has an auto-renewal policy that requires cancellation at least 48 hours before the end of the current billing period to avoid being charged again. While you can cancel anytime through their Manage Subscription page or by emailing them, refunds are only available if requested within 14 days of purchase and only if the app is faulty. Many users report difficulties obtaining refunds or canceling without being charged for the renewed period, and there are no explicit early cancellation fees, but the rigid refund policy and auto-renewal timing can feel restrictive and challenging to navigate.
Before canceling your Sensa subscription, know that you will retain access to all premium content and features until the end of your current billing period. After cancellation, your subscription will not automatically renew, so access to premium content will cease once the subscription period expires. It's important to manage your subscription through the Sensa website or by contacting their support via email to ensure proper cancellation. Keep in mind that you will lose access to any personalized features or premium content available only to subscribers after the subscription period ends.
- Email address used for purchase (required to access and manage your account on the Sensa website)
- Access to your Sensa account (for online and in-app management or cancellation)
- Apple ID / Apple Account credentials (if you subscribed via the Apple App Store)
- Google Account credentials (if you subscribed via Google Play)
- Order information or receipt (helpful if contacting support via email, though not explicitly required, it may expedite support)
- Email to customer service (hello@sensa.health): Include your name and the email used for the subscription (to help locate your account quickly)
- Device and payment details may be helpful if there is any issue or dispute, though not explicitly required
We've actually written a step by step guide on how to get a refund from Sensa. Check it out!
The Easiest Way to Cancel Sensa
If you’re frustrated trying to cancel your subscription, membership, or bill from Sensa—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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