Setmore Appointment Scheduling is an easy-to-use tool that helps people book and manage appointments online. They offer a free plan for small users and paid plans around $5 per user each month that include extra features like online payments. You might see charges from Setmore if you or a business you use is subscribed to one of these paid plans, which also lets customers pay for services in advance through popular payment options like Square, Stripe, or PayPal. Overall, it's a handy way to keep appointments and payments organized in one place.
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Users can cancel their Setmore subscription easily either via Google Play Store if subscribed through Android or through the Setmore web browser login if subscribed via web. The process is straightforward without contract penalties and involves simple steps in subscription settings.
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minutes to cancel a Setmore Appointment Scheduling subscription.
How to Cancel Setmore Appointment Scheduling: Step by Step
If you purchased through Setmore directly:
- Go to the Setmore website and log into your account at my.setmore.com.
- Navigate to your account settings.
- Look for the subscription management section.
- Follow the prompts to cancel your subscription.
- Your subscription will remain active until the end of the current billing period.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Make sure you're signed into the correct Google account.
- Tap the Menu button (three horizontal lines) and select Subscriptions.
- Find and select Setmore Appointments.
- Tap Cancel subscription and follow the instructions.
- Your subscription will stay active until the end of the current billing period.
If you purchased through Apple:
- Open Settings on your iOS device.
- Tap on your Apple ID name card at the top of the menu.
- Tap iTunes & App Store.
- Tap your Apple ID at the top of the screen.
- Select View Apple ID and then tap Subscriptions.
- Select Setmore Appointments.
- Tap Cancel subscription.
Tips & Tricks for Canceling Setmore Appointment Scheduling
- Start cancellation early during the billing cycle to avoid being charged for the next period.
- Document all communication by saving emails, chats, and confirmation numbers related to the cancellation request.
- Use firm but polite language emphasizing that you do not want to renew and expect confirmation of cancellation.
- Contact through multiple channels: Email support, use live chat, and phone calls if available to increase chances of success.
- Escalate effectively by asking to speak to supervisors or managers if initial support is unhelpful.
- Leverage payment provider by contacting your bank or credit card company to block or dispute unwanted charges if cancellation is ignored.
- Check for hidden or auto-renewal settings in the account dashboard and disable them explicitly.
- Be persistent and timely with follow-ups especially near renewal dates.
- Use trial cancellation policies if on a trial period to get refunds or avoid charges.
- Request written confirmation via email or message as proof that subscription or billing has ended.
Setmore Appointment Scheduling Customer Service Info
If you need assistance, here's how you can get in touch with Setmore Appointment Scheduling's support team.
Cancel Setmore Appointment Scheduling Script
Script
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Hello Setmore Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription to Setmore Appointment Scheduling. Unfortunately, due to changes in my business needs, I no longer require the services offered. I appreciate the support I've received and the features that have been beneficial during my subscription period.
Please confirm the cancellation of my subscription and any final billing details at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Setmore Appointment Scheduling allows you to cancel your subscription at any time. After cancellation, your subscription remains active until the end of the current billing period, during which you continue to have access to premium features. The subscription will not auto-renew after cancellation.
To cancel your Setmore Appointment Scheduling subscription, you do need access to the account which typically requires your password. If you upgraded via the iOS app using your Apple ID, cancellation is managed through your Apple ID settings and password is needed there. If you upgraded via the web at https://my.setmore.com, you will manage subscription settings online and need your account password to log in. If you have forgotten your password, you can reset it at https://my.setmore.com by entering your email address to receive password reset instructions. This is necessary as Setmore requires authentication to access subscription settings for cancellation.
- Software glitches and bugs: Users report issues where the software stops working regularly, causing loss of appointments.
- Lack of multi-service booking from user end: Some users are disappointed they cannot book multiple services themselves, affecting their workflow.
- Confusing interface for appointment cancellation/modification: Users find it misleading and indirect to cancel or modify appointments, causing operational difficulties.
- Difficulty in streamlining settings: Users struggle with settings to avoid service duplication or confusion.
- Not a perfect fit for all businesses: Some businesses find the software does not meet their specific needs.
- Non-refundable subscription payments: The subscription payments are generally non-refundable, leading to dissatisfaction when users want to cancel.
Setmore allows you to cancel your subscription at any time, but be aware that when you cancel, your subscription will continue until the end of the current billing period with no automatic renewal thereafter. However, there are no refunds provided for any unused portion of your subscription once cancelled, and payments are generally non-refundable. This means you could effectively pay for a period you no longer want to use, which is the main landmine to watch out for.
Before cancelling your Setmore Appointment Scheduling subscription, know that you can cancel anytime and your subscription continues until the end of the current billing period. After cancellation and the billing period ends, you lose access to premium features including support for up to 20 staff members (free version supports 4), text reminders, 2-way calendar sync, online payments via Stripe, recurring appointments/classes, and the white-label booking page that removes Setmore branding. The subscription renews automatically based on your chosen billing cycle, and only the account admin who upgraded can manage or cancel the subscription. Cancellation can be done via the Google Play Store for Android or through the web at my.setmore.com if upgraded there.
- Setmore account email address associated with the subscription or membership
- Access to your Setmore account (via app, web, Apple ID, or Google account) to manage subscriptions
- Name of the subscription plan you wish to cancel (e.g., Setmore Premium, Pro, or Team)
- Account owner's name if emailing support for cancellation
- Formal written cancellation request (required if emailing help@setmore.com or privacy@setmore.com)
- Current billing period information (if managing auto-renewal or downgrading your plan)
- Identification of the purchasing platform (Apple App Store, Google Play, or direct website purchase) for correct cancellation process
- Removal of extra staff members, if downgrading from Pro or Team plan (as prompted by the platform)
We've actually written a step by step guide on how to get a refund from Setmore Appointment Scheduling. Check it out!
The Easiest Way to Cancel Setmore Appointment Scheduling
If you’re frustrated trying to cancel your subscription, membership, or bill from Setmore Appointment Scheduling—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Setmore Appointment Scheduling?
Setmore charge statement descriptors could include variations such as 'Setmore', 'Setmore Appointment', 'Setmore Scheduling', 'Setmore Payment', 'Setmore Booking', or 'Setmore.com'.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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