Shaw Communications offers a variety of services including mobile phone plans with options on Canada's reliable 5G+ network, starting at around $40 per month. They also provide internet services with plans beginning at $60 per month, and TV packages that include live channels and Netflix for $25 a month. Additionally, Shaw offers home security and monitoring subscriptions, such as a self-protection plan with a camera for $5 monthly. Customers might be getting billed by Shaw for any of these services they subscribe to, like mobile plans, internet, TV, or home security.
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Cancelling Shaw subscription requires calling their customer service, which can have long hold times (up to around 51 minutes). The process is somewhat complicated by needing to return equipment to avoid extra charges and the inability to cancel online, making it moderately difficult for consumers.
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How to Cancel Shaw: Step by Step
If you purchased through My Shaw App:
- Install the My Shaw App on your mobile device if you haven't done so yet.
- Open the My Shaw App.
- Navigate to "Manage My Services" or a similar option.
- Look for the option to terminate your services within the app.
- Follow the on-screen instructions to complete the cancellation process.
If you purchased through Phone:
- Call Shaw customer service at 1-888-472-2222.
- Provide your account information to the customer service representative.
- Request to cancel your subscription or membership.
- Follow any additional instructions given by the representative.
If you purchased through their website:
- Visit the Shaw website and log into your account.
- Go to the Account Management section.
- Locate the subscription you wish to cancel.
- Click on the option to cancel your subscription.
- Confirm your cancellation request.
Tips & Tricks for Canceling Shaw
- Use Shaw’s live chat first thing in the morning (around 8–9 AM local time) when queues are shortest to set up the cancellation date.
- If chat is busy, contact Shaw’s social media support (Twitter/X or Facebook) politely to confirm cancellation.
- Mention filing a CCTS complaint (Commission for Complaints for Telecom-television Services) if Shaw drags the process to expedite cancellation.
- Return equipment by mail using the prepaid return label Shaw provides after cancellation is confirmed; in-person returns are often rejected.
- To ensure cancellation, some users bring equipment to a Shaw retail location after new service is installed with another provider to finalize cancellation, but this may not always be accepted.
- Expect retention calls a few days after setting cancellation; be prepared to negotiate or firmly decline offers.
- Avoid calling Shaw’s phone line starting with 1-888 due to very long hold times and frequent disconnections.
- Try calling during quiet hours (early morning or late evening) to avoid long hold times on phone cancellations.
- Use polite but firm language and confirm exact cancellation date every time you communicate.
- Review subsequent bills carefully to ensure no unwanted charges after cancellation date.
- Use competitor rate comparison tools like PlanHub.ca with your postal code to mention better offers when negotiating during retention calls.
- If you face impossible hold times, file a CCTS complaint online to start an email-based cancellation process and avoid phone wait times.
- On phone holds, select options that imply willingness to pay or buy to expedite connection to a live agent faster.
- Some users experienced success by complaining publicly on Twitter/X to get special treatment or direct help codes from Shaw.
Shaw Customer Service Info
If you need assistance, here's how you can get in touch with Shaw's support team.
Cancel Shaw Script
Script
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Dear Shaw Customer Service,
I would like to request the cancellation of my subscription with Shaw due to changes in my financial situation. I appreciate the services provided, but I can no longer afford the monthly charges. Please proceed with the cancellation at your earliest convenience, and confirm the cancellation via email. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Shaw Media offers print and digital subscriptions with distinct cancellation policies. Print subscribers get refunds for credit balances over $3 within 60 days after cancellation. Annual digital subscriptions are non-refundable and renew automatically unless canceled early, while monthly digital subscribers can cancel anytime before the next billing cycle without refunds for remaining days. Cancellations take effect at the end of the current billing cycle, and access continues until then. Cancellations can be processed online or via email/customer support.
To cancel your subscription with Shaw (sjrb.ca), you do need to have access to your account, which requires your Shaw password. If you do not remember your password, you can reset it by going to the Shaw password reset page here: https://my.shawdirect.ca and clicking on "Forgot your Shaw ID or password?". Shaw does not appear to offer phone or unauthenticated chat support options for subscription cancellation without logging in. Therefore, having your password or resetting it is necessary to proceed with cancellation.
- High Costs: People often cancel due to the subscription or membership being too expensive or not providing enough value for the cost.
- Poor Customer Experience: Negative interactions with customer service or technical issues with the service can prompt cancellations.
- Lack of Value or Engagement: Subscribers may feel they are not using the service enough or not getting their money's worth.
- Better Alternatives: Availability of competing services that offer better pricing, features, or quality can cause people to switch.
- Life Changes: Personal circumstances such as moving, financial changes, or changes in household needs can lead to cancellations.
- Content Issues: For video or entertainment subscriptions, dissatisfaction with the content or lack of appealing options is a common reason.
- Death: Shaw specifically waives cancellation fees upon death, allowing service closures without proof.
If you subscribe to a Shaw Direct 2-year Value Plan, you must be aware that canceling early will result in paying an early cancellation fee calculated at $15 per remaining month in the contract. You also need to return all rental hardware and maintain a minimum $40 TV service plan during the contract. There is no option to suspend service temporarily, and downgrading services may also trigger early cancellation fees, so the commitment can feel restrictive and costly to exit prematurely.
Before canceling your Shaw subscription, membership, or bill, it is important to consider a few things. You will lose access to all the services you are subscribed to, such as Internet and BlueCurve TV content and features. Be aware that early termination fees (ETFs) may apply depending on your agreement. Additionally, any remaining promotional credits or bill credits will be forfeited and are non-recoverable. You should also consider alternatives to Shaw services before cancellation and check your bill statements for any subscription entries. To cancel, you can use the My Shaw app or call Shaw customer service.
- Primary account holder status (only the account owner can cancel)
- Account number and personal identification
- Access to My Shaw App or Shaw customer care contact details
- Cancellations usually require verbal confirmation to prevent unauthorized changes
- Awareness of early termination fees, unreturned equipment charges, and refund policy
- Return instructions for any rental equipment (usually via Canada Post)
- Contact by phone is required for cancellation: 1-888-472-2222
We've actually written a step by step guide on how to get a refund from Shaw. Check it out!
The Easiest Way to Cancel Shaw
If you’re frustrated trying to cancel your subscription, membership, or bill from Shaw—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Shaw?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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