Shaw Direct offers satellite TV with over 350 HD channels, premium and Pay Per View options, and customizable channel packs. You can watch your favorite shows anywhere using their app on devices like Amazon Fire TV. They provide equipment rental options and special sports packages like NFL Sunday Ticket. If you're getting billed by them, it could be for your subscription, equipment rental fees, installation, or extra services like multiple receivers, with easy ways to manage payments online.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process requires contacting customer service within specified hours, possible discussion of plan options, dealing with potential early termination or equipment return fees, and physically returning equipment. While not extremely difficult, the steps and potential fees add complexity.
Estimated Time
On average, it takes
15 minutes
00
00
minutes to cancel a Shaw Direct subscription.
How to Cancel Shaw Direct: Step by Step
If you purchased through Shaw Direct directly:
- Visit the Shaw Direct website and log into your account.
- Navigate to the "My Account" section.
- Select "Manage Services".
- Look for the option to cancel your service and follow the on-screen instructions.
- If you are cancelling a 2-Year Value Plan, ensure that you:
- Return all rental hardware to Shaw Direct.
- Be aware of any early cancellation fees that may apply, calculated based on the remaining months of your plan.
- Confirm your cancellation request.
If you purchased through a third-party billing service:
- Locate the billing service you used (e.g., credit card, PayPal).
- Log into your account with that billing service.
- Find the section that lists subscriptions or recurring payments.
- Find your Shaw Direct subscription and select cancel.
- Follow any additional instructions provided by the billing service to complete the cancellation.
If you prefer to call:
- Dial Shaw Direct's customer service number.
- Follow the prompts to reach the customer service representative.
- Request to cancel your subscription and provide any necessary information.
- Confirm the cancellation.

Tips & Tricks for Canceling Shaw Direct
- Be prepared for long hold times and callbacks; persistence is crucial when trying to get through.
- Stay on the phone line exclusively for cancellation;
- Use firm but polite language,
- Expect attempts to retain you with better offers or credits;
- If negotiations stall, visit a Shaw office in person,
- Request callbacks strategically;
- Consider switching to a competitor first (like Telus);
- Make sure to return any required equipment promptly,
- Be aware of potential cancellation fees,
- Consider downgrading your plan before cancelling entirely;
- Use terms like "putting account on vacation suspension" if immediate cancellation is problematic;
Shaw Direct Customer Service Info
If you need assistance, here's how you can get in touch with Shaw Direct's support team.
Cancel Shaw Direct Script
Script

Copy
Dear Shaw Direct Customer Service,
I am writing to formally request the cancellation of my Shaw Direct subscription. Due to recent changes in my financial situation, I can no longer continue with this service. I appreciate the service I have received but feel it is in my best interest to discontinue at this time.
Please confirm the cancellation and any necessary steps I should follow from my end. Thank you for your attention to this matter.
Sincerely,
A Valued Customer
Frequently Asked Questions
Shaw Direct allows customers to terminate services anytime by calling their Customer Care Centre. Customers are responsible for all outstanding charges and any early termination fees; cancellations require returning any rented equipment within 30 days to avoid non-return fees. Services remain chargeable until the cancellation date, refunds for credit balances of $10 or more are processed within 30 days, and failure to meet payment or terms can lead to immediate suspension or disconnection.
To cancel your Shaw Direct subscription, you typically need to contact customer service via phone or online chat, and they will verify your account details. There is no explicit indication that you must have your password to proceed with cancellation, but you should have your account information ready. If you do need to reset your password for any reason, you can do so at my.shawdirect.ca by clicking "Forgot your Shaw ID or password?" here is the reset link: https://my.shawdirect.ca. This process involves entering your recovery email and following the email instructions to reset your password.
- Early cancellation fees that can be quite costly, sometimes hundreds of dollars.
- Obligation to return expensive rental equipment like receivers with no refund, or pay additional fees.
- Poor pay-per-view (PPV) options, including limited movie choices and very few HD options.
- Feeling misled by contract terms that are not clearly communicated or that appear after service activation.
- High pricing for packages and services relative to perceived value.
- Poor customer service, including difficulty in cancellation process and long wait times.
- Service disruptions or outages causing dissatisfaction with reliability.
- Displeasure with channel lineup changes or removal of channels originally paid for.
- Complex cancellation process, including packaging and mailing equipment within limited time frames.
If you are on Shaw Direct's 2-Year Value Plan, be aware that canceling early comes with significant drawbacks: you must return all rental hardware and pay an early cancellation fee of $15 for each full month remaining on your contract. After the 2-year term ends, your service continues month-to-month but at adjusted, likely higher, in-market rates. So, terminating your subscription before the contract ends can be costly, and there is a lock-in period with penalties.
Before cancelling your Shaw Direct subscription, know that you will lose access to all programming and features provided under your plan. Any promotions or discounts tied to your account will be removed and cannot be reinstated. If you are under a 2-Year Value Plan, cancelling early will incur fees of $15 per remaining month, and you must return all rental hardware to avoid additional charges. Also, if you received a promotional receiver at no cost, you must return it within 30 days of cancellation or face a non-return fee. Finally, outstanding balances and any early termination fees must be paid upon cancellation, and any credit balance over $10 will be refunded. These considerations ensure you understand the financial and service impacts before cancelling.
- Account number and personal details for verification
- Access to My Shaw app or online account (for some cancellations)
- Proof of identity (may be requested for verification)
- Reason for cancellation (may be requested by customer service)
- Knowledge of all billing dates to ensure correct cutoff and avoid overcharges
- Return of rental equipment (such as receivers), shipped to the specified Shaw Direct address
- Note the receiver return policy number for equipment return at the post office
- Preparedness to pay any outstanding balances up to the cancellation date
- Preparedness to pay early cancellation fees if under a contract (typically $15 per remaining full month for 2-Year Value Plan)
- Awareness of the "Receiver Non-Return Fee" if equipment is not returned (equals undiscounted retail value of receiver)
- Confirmation of cancellation such as keeping a record of the date called, the name of the agent, and any confirmation/cancellation number received
- Follow-up on final statements or online account to confirm service has ended and any final adjustments are complete
We've actually written a step by step guide on how to get a refund from Shaw Direct. Check it out!
The Easiest Way to Cancel Shaw Direct
If you’re frustrated trying to cancel your subscription, membership, or bill from Shaw Direct—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Shaw Direct?
Pay Per View Order, Multi-Receiver Fee, Single Receiver Fee, Seasonal Break, Reconnection Fee, Late Payment Fee, Overdue Processing Fee

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.