Table of Contents

    How to Cancel Shaw Direct

    The Ultimate Step by Step Guide to Cancelling a Shaw Direct Subscription or Membership (shawdirect.ca)
    By
    Bella K.
    Angelique. P
    |
    Published
    July 10, 2025
    |
    Updated
    July 10, 2025

    Difficulty

    12345 678910
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    Estimated Time

    On average, it takes 00 00 minutes to cancel a Shaw Direct subscription.

    How to Cancel Shaw Direct: Step by Step

    Tips & Tricks for Canceling Shaw Direct

    Shaw Direct Customer Service Info

    If you need assistance, here's how you can get in touch with Shaw Direct's support team.
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    Frequently Asked Questions

    What is Shaw Direct's Cancellation Policy?

    Shaw Direct allows customers to terminate services anytime by calling their Customer Care Centre. Customers are responsible for all outstanding charges and any early termination fees; cancellations require returning any rented equipment within 30 days to avoid non-return fees. Services remain chargeable until the cancellation date, refunds for credit balances of $10 or more are processed within 30 days, and failure to meet payment or terms can lead to immediate suspension or disconnection.

    Do I Need My Shaw Direct Password to Cancel?

    To cancel your Shaw Direct subscription, you typically need to contact customer service via phone or online chat, and they will verify your account details. There is no explicit indication that you must have your password to proceed with cancellation, but you should have your account information ready. If you do need to reset your password for any reason, you can do so at my.shawdirect.ca by clicking "Forgot your Shaw ID or password?" here is the reset link: https://my.shawdirect.ca. This process involves entering your recovery email and following the email instructions to reset your password.

    Why Do People Cancel Shaw Direct?

    • Early cancellation fees that can be quite costly, sometimes hundreds of dollars.
    • Obligation to return expensive rental equipment like receivers with no refund, or pay additional fees.
    • Poor pay-per-view (PPV) options, including limited movie choices and very few HD options.
    • Feeling misled by contract terms that are not clearly communicated or that appear after service activation.
    • High pricing for packages and services relative to perceived value.
    • Poor customer service, including difficulty in cancellation process and long wait times.
    • Service disruptions or outages causing dissatisfaction with reliability.
    • Displeasure with channel lineup changes or removal of channels originally paid for.
    • Complex cancellation process, including packaging and mailing equipment within limited time frames.

    Can I Cancel Shaw Direct at Any Time?

    If you are on Shaw Direct's 2-Year Value Plan, be aware that canceling early comes with significant drawbacks: you must return all rental hardware and pay an early cancellation fee of $15 for each full month remaining on your contract. After the 2-year term ends, your service continues month-to-month but at adjusted, likely higher, in-market rates. So, terminating your subscription before the contract ends can be costly, and there is a lock-in period with penalties.

    What Should I Know Before Cancelling Shaw Direct?

    Before cancelling your Shaw Direct subscription, know that you will lose access to all programming and features provided under your plan. Any promotions or discounts tied to your account will be removed and cannot be reinstated. If you are under a 2-Year Value Plan, cancelling early will incur fees of $15 per remaining month, and you must return all rental hardware to avoid additional charges. Also, if you received a promotional receiver at no cost, you must return it within 30 days of cancellation or face a non-return fee. Finally, outstanding balances and any early termination fees must be paid upon cancellation, and any credit balance over $10 will be refunded. These considerations ensure you understand the financial and service impacts before cancelling.

    What Information Do I Need to Cancel Shaw Direct?

    • Account number and personal details for verification
    • Access to My Shaw app or online account (for some cancellations)
    • Proof of identity (may be requested for verification)
    • Reason for cancellation (may be requested by customer service)
    • Knowledge of all billing dates to ensure correct cutoff and avoid overcharges
    • Return of rental equipment (such as receivers), shipped to the specified Shaw Direct address
    • Note the receiver return policy number for equipment return at the post office
    • Preparedness to pay any outstanding balances up to the cancellation date
    • Preparedness to pay early cancellation fees if under a contract (typically $15 per remaining full month for 2-Year Value Plan)
    • Awareness of the "Receiver Non-Return Fee" if equipment is not returned (equals undiscounted retail value of receiver)
    • Confirmation of cancellation such as keeping a record of the date called, the name of the agent, and any confirmation/cancellation number received
    • Follow-up on final statements or online account to confirm service has ended and any final adjustments are complete

    Can I Get a Refund from Shaw Direct?

    We've actually written a step by step guide on how to get a refund from Shaw Direct. Check it out!

    The Easiest Way to Cancel Shaw Direct

    Start reclaiming your money today with Chargeback

    What Are Some Alternatives to Shaw Direct?

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    Shaw Direct May Show Up On Your Statement As:
    Pay Per View Order, Multi-Receiver Fee, Single Receiver Fee, Seasonal Break, Reconnection Fee, Late Payment Fee, Overdue Processing Fee

    Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.