Shellpoint Mortgage Servicing helps people manage their mortgage payments, including principal, interest, taxes, and insurance. They offer flexible payment options like automatic bank drafts, online payments, and phone payments. Customers can view billing statements and payment history through their online account. They also manage escrow accounts, which cover property taxes and insurance, and perform annual updates to these payments.
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Cancellation of subscriptions or scheduled payments with Shellpoint Mortgage Servicing requires either calling their customer service during specified hours or canceling online if done more than five days prior. This process is moderately straightforward, but requires effort to find the right channel and timing, and there is no direct, easy 'cancel subscription' button for all types of payments, making it slightly inconvenient.
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10 minutes
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minutes to cancel a Shellpoint Mortgage Servicing subscription.
How to Cancel Shellpoint Mortgage Servicing: Step by Step
If you purchased through Shellpoint Mortgage Servicing:
- Log in to your Shellpoint account at shellpointmtg.com.
- Navigate to the Account Settings or Billing section.
- Look for the Manage Subscription option.
- Select Cancel Subscription and follow the prompts to confirm the cancellation.
- You may also reach out to Customer Service at 1-800-365-7107 to request cancellation.
Tips & Tricks for Canceling Shellpoint Mortgage Servicing
- Persistently call Shellpoint's customer service,
- Try to get directly connected to the department handling escrow, taxes, or cancellations
- Send multiple written cancellation or stop-payment notices
- Consider removing the escrow requirement,
- Double-check directly with your county tax office and other third parties,
- Be prepared for confusion and delayed responses if your loan is sold to a new servicer.
- If facing late fees because of Shellpoint’s errors,
- Use firm, clear language emphasizing your right to cancel or stop payments,
- Escalate to regulatory bodies like the Consumer Financial Protection Bureau (CFPB) or your state's Attorney General
- Seek legal counsel or mediation if cancellation proves impossible through regular channels.
Shellpoint Mortgage Servicing Customer Service Info
If you need assistance, here's how you can get in touch with Shellpoint Mortgage Servicing's support team.
Cancel Shellpoint Mortgage Servicing Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Shellpoint Mortgage Servicing. Due to a recent change in my financial situation, I am unable to continue my current subscription.
I appreciated your services thus far, but at this time, it is necessary for me to make this adjustment. Please confirm the cancellation and let me know if any further information is needed from my end.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Shellpoint Mortgage Servicing's cancellation policy for escrow accounts requires a minimum of 12 consecutive months of on-time payments before escrow cancellation can be requested, with stricter rules for certain loan types such as FHA and VA loans. Homeowners must also consider equity requirements and the responsibility of paying taxes and insurance directly after cancellation. For assistance or questions, customers can contact Shellpoint Customer Care at 800-365-7107.
To cancel a subscription or service with Shellpoint Mortgage Servicing, you typically need to access your account, which requires signing in with your password. They do not appear to offer unauthenticated cancellation via phone or chat without login. If you have forgotten your password, you can reset it at their password reset page here: https://signin.shellpointmtg.com/signin/forgot-password. This ensures your identity is verified before processing any cancellation requests.
- Failure to pay property taxes despite collecting escrow payments, leading to borrower delinquency and penalties.
- Escrow money missing or allegedly stolen by Shellpoint, causing financial harm and refund requests.
- Difficulty communicating with customer service, including long wait times and language barriers.
- Cancellation of tax payment checks without borrower notification, resulting in late fees and liens.
- Failure to transfer escrow funds properly during mortgage sales or loan transfers.
- Accusations of fraudulent business practices and involvement in legal action or mediation with authorities.
- Poor customer service experiences leading to frustration and desire to cancel services.
- Being held responsible for Shellpoint's errors such as unpaid taxes and associated fees.
- Requests for reimbursement of late fees and other costs caused by Shellpoint’s mishandling.
Shellpoint Mortgage Servicing does not appear to impose typical subscription or membership lock-ins or contracts preventing cancellation, as payments such as monthly or bi-weekly autodrafts can be canceled with at least three business days' notice. However, users should be aware of potential fees related to the mortgage loan itself, such as prepayment fees, lien release fees, or other administrative charges tied to loan servicing, which vary based on the loan documents and state laws. Scheduled payments on the same day cannot be canceled, so timing is crucial if you want to avoid payments you no longer wish to make.
Before cancelling your escrow account with Shellpoint Mortgage Servicing, be aware that cancellation is subject to certain loan requirements and payment history stipulations. For example, FHA loans always require escrow, while VA and conventional loans may allow cancellation only if you have sufficient equity and a solid payment record. By cancelling, you lose the convenience of Shellpoint managing your property tax and insurance payments, meaning you must pay these yourself on time to avoid penalties. Failure to pay timely could lead to the lender stepping in to pay, charging you later, and possibly reinstating the escrow account, which risks default or foreclosure.
- Your loan number
- Your full name and contact information (including mailing address and phone number)
- Detailed description of what you wish to cancel (such as mortgage, subscription, automatic or scheduled payment, Private Mortgage Insurance, etc.)
- Reason for cancellation (if required, such as for PMI or specific services)
- Date you wish the cancellation to take effect (particularly important for autopayments or scheduled bills)
- Handwritten signature at the bottom of your letter (if submitting a written or uploaded document)
- Submission by appropriate method (e.g., online portal, mail, fax, or phone, depending on the type of cancellation)
- Any required supporting documents (such as proof of identity, title information for lien release, or payoff check for final payment)
We've actually written a step by step guide on how to get a refund from Shellpoint Mortgage Servicing. Check it out!
The Easiest Way to Cancel Shellpoint Mortgage Servicing
If you’re frustrated trying to cancel your subscription, membership, or bill from Shellpoint Mortgage Servicing—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Shellpoint Mortgage Servicing?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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