ShipmentsFree is a membership service that helps you get money back on shipping and return shipping costs from online shopping, rideshare, scooter rentals, and moving services. You start with a $3 trial for 7 days, then pay $25 a month to keep getting these rebates. It's great if you often shop online and want to save on shipping fees or returns. If you see charges from ShipmentsFree, it's probably your monthly membership fee for these savings perks.
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The cancellation process involves logging into the user's account and navigating through a few steps to find the membership tab and select cancel. The steps are clear and supported by confirmation email and customer support, making it relatively easy but requires account access and some navigation.
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How to Cancel ShipmentsFree: Step by Step
If you purchased through ShipmentsFree:
- Log in to your ShipmentsFree account.
- Go to the dashboard and search for the membership section.
- Select cancel subscription.
- After canceling, check your email for a confirmation regarding your cancellation.
- If you need assistance, contact customer support at support@shipmentsfree.com or call (800) 524-2165.
Tips & Tricks for Canceling ShipmentsFree
- Sign in on shipmentsfree.com using the same Google or Facebook account originally used, making sure not to create a new account.
- Use the "Chat Online" option
- Be clear and frank
- Provide requested verification, such as your first and last name and the last 4 digits of your card.
- After refund confirmation via email, ask to have your card removed from their system to prevent new charges.
- Remove payment info and delete both your ShipmentsFree and "Smarty" accounts before the trial period ends (especially noted for iPhone users, who should turn the device to landscape mode to see options).
- Call customer service as an additional escalation path if chat does not work.
- Consider using a virtual or online card (like Wise) to subscribe, then delete that card after cancellation and refund as a fraud prevention tactic.
ShipmentsFree Customer Service Info
If you need assistance, here's how you can get in touch with ShipmentsFree's support team.
Cancel ShipmentsFree Script
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Dear ShipmentsFree Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to unforeseen personal circumstances, I find that I am unable to utilize the service as I had originally planned.
I appreciate the services you provide, but at this time, I must discontinue my membership. Please confirm the cancellation process and let me know if there are any further steps I need to take.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
ShipmentsFree's cancellation policy states that if you cancel during a Trial, you will be charged the full price of the Trial. If you cancel while on a paid subscription, you will be charged for the subscription term already in effect. This policy makes clear that cancellations do not result in a refund for the current billing period.
To cancel your ShipmentsFree subscription, you need to log in to your ShipmentsFree account first, which means you will need your password. After logging in, go to the dashboard, find the Membership tab, and click on "Cancel ShipmentsFree Subscription." If you have trouble logging in or cancelling, you can contact their customer support 24/7 by phone or email. If you need to reset your password, you can do so here: https://www.shipmentsfree.com/password/reset
- Unexpected or unauthorized $25 charges leading to surprise and frustration.
- Difficulty understanding the sign-up process due to misleading forms and deceptive pages.
- Lack of clear consent awareness before subscription charges begin.
- Automatic recurring monthly charges that users feel they did not explicitly agree to.
- Suspicion of scam or deceptive practices based on negative experiences shared by other customers.
- Poor or unresponsive customer service making refunds and cancellations challenging.
- Users feeling pressured or railroaded into memberships with ongoing fees.
- Unexpected subscription charges leading to canceled credit cards to stop further billing.
- Users canceling due to personal financial hardship and inability to keep up with charges.
- Browser hijackers or unwanted extensions causing users to engage unknowingly or suspect fraud.
- Limited refund policies causing dissatisfaction with partial refunds instead of full reimbursement.
ShipmentsFree allows you to cancel your subscription at any time directly from your account by using the membership tab on their dashboard. However, refunds after cancellation are not automatic and are given at ShipmentsFree's discretion, which could be a landmine if you expect a refund immediately upon cancellation. There are no explicit mentions of contracts, lock-ins, or early cancellation fees, but the need to contact customer support and the discretionary refund policy are important points to be aware of.
Before cancelling your ShipmentsFree subscription, know that once you cancel, you will lose access to all features and services provided by ShipmentsFree. You will no longer be eligible to receive the benefits of the service or any shipment savings offered. After cancellation, you will receive a confirmation email and ShipmentsFree will stop charging you. It's important to cancel before the next billing period to avoid automatic charges.
- Account login credentials for ShipmentsFree.com.
- Full name associated with the account.
- Billing address used on the account.
- Subscription details (e.g., account number or subscription type).
- Email address linked to the ShipmentsFree account (especially if sending a request via email).
- Reason for cancellation, if requested.
- Access to the "Membership" or "Subscription" section in the user dashboard to initiate cancellation.
- Ability to send cancellation request via email or through the website, if not using the dashboard.
- Subject line "Cancel Subscription" when emailing customer service.
- Monitor for a confirmation email after submitting cancellation.
- Customer service contact information (e.g., support email, phone number) in case additional help is needed.
We've actually written a step by step guide on how to get a refund from ShipmentsFree. Check it out!
The Easiest Way to Cancel ShipmentsFree
If you’re frustrated trying to cancel your subscription, membership, or bill from ShipmentsFree—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to ShipmentsFree?
Shipmentsfree.com, Shipments-free Com Charge
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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