Shockbyte is a company that hosts game servers for popular games like Minecraft, ARK Survival Evolved, and Rust, among others. They offer affordable plans starting at just $2.99, letting you set up servers easily with support for mods and plugins. If you see a charge from them, it's likely for renting a game server so you can play multiplayer games with friends, with options to upgrade or change your plan anytime. They also provide 24/7 support, instant setup, and protections to keep your server running smoothly.
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The cancellation process for a Shockbyte subscription is straightforward, requiring a few clicks in the client account interface and the submission of a cancellation reason. However, it requires logging in, navigating the services, and separately canceling PayPal automatic payments if applicable, making it slightly more involved but not difficult.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Shockbyte subscription.
How to Cancel Shockbyte: Step by Step
If you purchased through Shockbyte Website:
- Log in to your Shockbyte account.
- Navigate to Services > My Services.
- Select the service you wish to cancel.
- Click on Request Cancellation in the left sidebar menu under the Actions section.
- Enter any required information in the cancellation request form.
- Click on Request Cancellation to submit your request.
- You will receive a confirmation email regarding your cancellation request.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to Settings (the gear icon).
- Select the Payments tab.
- Under Manage automatic payments, find and select Shockbyte.
- Click on Cancel to stop your subscription payments.
Tips & Tricks for Canceling Shockbyte
- Submit cancellation requests before the billing cycle ends to avoid additional charges.
- Use clear and firm language in support tickets stating your desire to cancel immediately.
- Keep records of your cancellation requests and correspondence including ticket IDs and server IDs.
- Follow up persistently if cancellation confirmation isn't received within 24-48 hours.
- Escalate by submitting multiple tickets or mentioning previous ticket numbers if initial support is slow or unresponsive.
- Check billing statements carefully after cancellation to ensure no further charges occur.
- Use the official ticket system for cancellations rather than relying on emails or other contact methods.
- Avoid submitting cancellation requests too late in the billing period as it might delay immediate processing.
- Request and verify cancellation confirmation explicitly from support to avoid misunderstandings.
- If issues persist, mention potential chargeback steps or escalate to payment providers as a last resort.
Shockbyte Customer Service Info
If you need assistance, here's how you can get in touch with Shockbyte's support team.
Cancel Shockbyte Script
Script
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Dear Shockbyte Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have encountered some issues that have led me to decide that your service no longer fits my needs.
I would appreciate it if you could process this cancellation request at your earliest convenience. Thank you for your assistance and support during my time with Shockbyte.
Best regards,
Frequently Asked Questions
Shockbyte's cancellation policy requires customers to log into their client account and request cancellation for the desired service, after which no further invoices will be issued and service data will be deleted permanently. Refund requests must be made within 72 hours of purchase and included in the cancellation reason; refunds take up to 72 hours to process. Customers must also separately cancel any active PayPal subscriptions as Shockbyte cannot stop PayPal auto-payments. Shockbyte reserves the right to terminate services without refund, and refund eligibility depends on timely communication with Shockbyte.
To cancel your Shockbyte subscription, you need to log in to your client account on their website. Once logged in, you navigate to Services > My Services and request cancellation of the specific service. This means you do need your password to log into your account to cancel the subscription. If you have forgotten your password, you can reset it here: https://shockbyte.com/client/account/lost-password
- Poor server performance including frequent crashes and downtime.
- Technical issues such as difficulty adding friends or other in-game functionalities not working.
- Slow or unhelpful customer support often taking days or weeks to respond or providing generic copy-pasted answers.
- Billing issues including unauthorized charges or difficulties with subscription management.
- Disappointment with service quality not meeting expectations.
- Need to cancel due to no longer needing the service, such as stopping the game or server use.
- Desire for refund due to dissatisfaction within the refund period (typically within 3 days of payment).
Shockbyte allows you to cancel your subscription at any time by submitting a cancellation request through your client account. However, you should be aware that refunds are only available within 72 hours of ordering a new monthly service, and each client can only claim this refund once. After cancellation, all service data will be deleted irreversibly, and if you use PayPal or other automatic payments, you must cancel those separately. There are no contracts, lock-ins, or early cancellation fees, but failing to respond promptly to refund-related communications or opening disputes can void your refund eligibility.
Before cancelling your Shockbyte subscription, it's important to know that all data related to your server service will be permanently deleted and cannot be restored or reactivated once the cancellation is complete. Ensure you back up your server data before submitting a cancellation request. If you have an active PayPal subscription, you must cancel it through PayPal separately. Additionally, for refunds, you need to review the Refund Policy and request the refund as part of your cancellation reason or by replying to the cancellation confirmation email. Cancellation can be done through the server control panel or the client area on their website, and you'll receive email confirmation after requesting cancellation.
- Shockbyte client account login details to access the client area or control panel.
- Service name or ID you wish to cancel (select from your active services).
- Reason for cancellation (entered in a text box during the request process).
- Request for refund (optional, but should be included in your cancellation reason or reply if needed).
- Backup of your server data prior to cancellation (all data is deleted after cancellation).
- PayPal subscription/automatic payment details if you have recurring payments set up; these must be cancelled separately through PayPal.
- Email address associated with your account to receive cancellation confirmation and further communication from Shockbyte.
- For addon cancellations (e.g. GSAuth Addon): the specific server linked to the addon and a clear statement in a support ticket requesting cancellation.
We've actually written a step by step guide on how to get a refund from Shockbyte. Check it out!
The Easiest Way to Cancel Shockbyte
If you’re frustrated trying to cancel your subscription, membership, or bill from Shockbyte—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Shockbyte?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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