Shopify helps people and businesses set up online stores to sell products easily. They offer a subscription service where merchants pay a regular fee to use the platform and sometimes charge customers directly through subscription products, like monthly deliveries of goods. If you're seeing charges from Shopify, it could be because you're subscribed to a merchant's products or the merchant is using Shopify's system to bill you regularly. You can manage your subscriptions and billing information through your Shopify account, and Shopify keeps your payment info safe and secure.
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Canceling a Shopify subscription involves a straightforward process directly from the Shopify admin panel under Settings > Plan, requiring just selecting a cancellation reason and confirming with a password, thus making it relatively easy.
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How to Cancel Shopify: Step by Step
If you purchased through Shopify:
- Log in to your Shopify Admin dashboard.
- Go to Settings > Plan.
- Click on Cancel trial if you are in the free trial period or Cancel plan if you are on a paid plan.
- Select a reason for deactivation and enter your account password.
- For mobile, log in to the Shopify app as the store owner and navigate to Settings > Plan. Follow similar steps to cancel your trial or plan.
- After deactivation, you will receive a confirmation email regarding the cancellation.
Tips & Tricks for Canceling Shopify
- Recover account access: Find ways to regain login credentials if locked out before attempting cancellation.
- Uninstall all apps: Remove third-party apps from the store before deactivating subscription to avoid ongoing charges.
- Cancel before billing cycle: Time cancellation right before the next billing date to avoid extra charges for the upcoming period.
- Use persistent follow-ups: Contact Shopify support repeatedly (sometimes daily) and escalate issues to specialist departments if initial support is unhelpful.
- Request escalation: Insist that your issue be escalated to higher-level support or specialist teams within Shopify support if needed.
- Be patient and polite but firm: Maintain a respectful tone but be persistent and clear about wanting cancellation to be confirmed and no further charges to occur.
- Reset password if forgotten: Use password reset options to regain access for self-service cancellation if you forgot login credentials.
- Prepare evidence if needed: Have screenshots or records of billing issues ready in case you need to prove unwanted charges when disputing with support or banks.
- Consider bank dispute as last resort: Some users mention that cancelling the subscription via bank or credit card dispute may not be effective and is better as a last resort.
- Use specific cancellation language: Clearly state you want to deactivate and cancel your Shopify plan immediately to avoid ambiguity.
- Don't rely solely on support to deactivate: Shopify support cannot deactivate your store for security; you must do it yourself when possible.
- Wait for confirmation email: After escalation, wait for Shopify to send confirmation or further instructions before considering the cancellation complete.
Shopify Customer Service Info
If you need assistance, here's how you can get in touch with Shopify's support team.
Cancel Shopify Script
Script
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Subject: Request for Subscription Cancellation
Dear Shopify Support Team,
I hope this message finds you well. I am writing to formally request the cancellation of my Shopify subscription. I have decided to discontinue my service due to recent changes in my business strategy that do not align with the continued use of the platform.
I appreciate the support and services provided thus far, but I believe this is the best course of action at this time. Please let me know if you require any further information to process my cancellation.
Thank you for your understanding.
Best regards,
[Your Name]
Frequently Asked Questions
Shopify has a strict no-refund policy for its plans. If you cancel your Shopify plan, no refunds are issued for the remaining period post-cancellation, as plans are prepaid. Downgrading takes effect at the end of the current billing cycle with no credits for unused services, and it is advised to cancel before the next billing cycle to avoid charges. Refunds for billing errors may be considered upon review, but Shopify does not handle refunds for app store purchases, which are managed by app developers. This policy is outlined in Section 5.10 of Shopify's Terms of Service.
To cancel your Shopify subscription, you do need to log into your Shopify admin, which requires your password. When you go to Settings > Plan and select Cancel plan or Cancel trial, Shopify will ask you to enter your password to confirm the cancellation. If you have forgotten your password, you can reset it at the following URL: https://accounts.shopify.com/store-login/reset. Unfortunately, there is no phone or unauthenticated chat support option to cancel the subscription without signing in.
- Limited Customization Options: Limited ability to change checkout or thank you pages, fewer customization options compared to other platforms.
- High Transaction Fees: Shopify charges transaction fees in addition to subscription fees.
- Monthly Plans: Fixed monthly payments and occasional price increases, which can be costly.
- Limited Payment Options: Supports popular payment methods but fewer alternatives than some competitors.
- Little Control Over Your Data: Being a hosted platform, users have less data and design control.
- Rare Coding Language: Uses proprietary Liquid language and Ruby, limiting developer options.
- Exhausting Content Management: Limits on product variants and server resources, restrictive for large organizations.
- Expensive Themes: Advanced themes can be costly; free themes may lack specific design features.
- No Email Hosting: Requires third-party services for custom email hosting.
- Limited Integrations: May lack certain ERP, CRM, or accounting integrations.
Shopify uses a strict no-refund policy for its subscription plans, meaning if you cancel, you will not receive any refund for the remaining period. You need to cancel before the next billing cycle to avoid additional charges, and downgrades or cancellations only take effect after the current billing cycle ends, so you can't cancel immediately without paying for that cycle. There are no early-cancellation fees or contracts for regular plans, but Shopify Plus contracts may have longer terms and restrictions.
Before cancelling your Shopify subscription, note that you will lose admin access immediately after deactivation and cannot use the same myshopify.com domain if you create a new store. It's important to export your store data such as CSV files and back up purchased themes, as licenses are tied to the original store. Financial obligations like pending payouts, refunds, and third-party fees must be resolved before cancelling, and custom domains should be transferred or auto-renewal disabled to avoid extra charges. Your store data is retained for 2 years, allowing you to reopen your store without rebuilding, but after deactivation, the subscription is cancelled and reactivation requires selecting a plan and payment details. Consider pausing your store temporarily if you may want to return sooner.
- Store owner login credentials (email and password)
- Access to Shopify admin dashboard
- Resolution of any outstanding bills or financial obligations (pending payouts, unpaid fees)
- Backup of store data (export CSV files, backup themes)
- Management of unfulfilled orders, gift cards, and customer data
- Information about custom domains (for transferring or removing, and turning off auto-renewal if necessary)
- Selection of a reason for deactivation (optional comment may be added)
- Password confirmation during final cancellation step
- For Shopify Plus merchants: contact details for Shopify Plus Support
We've actually written a step by step guide on how to get a refund from Shopify. Check it out!
The Easiest Way to Cancel Shopify
If you’re frustrated trying to cancel your subscription, membership, or bill from Shopify—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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