Sideline, offered through getswitchup.com as SwitchUp, gives you a second phone number on your phone that works just like your main number. They have two main subscription plans: the Standard Personal Plan, which includes unlimited calls and texts, spam protection, custom voicemail, and no limits on minutes or calls; and the Pro Business Plan, which adds features like multiple phone lines, call recording, and text templates for business needs. So if you see a charge from them, it’s likely for one of these plans giving you that extra phone line and useful features for personal or business use.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation can be done easily through the Sideline app or directly through the Google Play Store or Apple App Store following straightforward steps. The process is simple and does not require contacting support unless a refund is requested, making it relatively easy for consumers to cancel.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Sideline — Real 2nd Phone Line subscription.
How to Cancel Sideline — Real 2nd Phone Line: Step by Step
If you purchased through Sideline app:
- Open Sideline.
- Tap 'Settings'.
- Tap 'Sideline Subscription' (under Bells & Whistles section).
- Tap the green 'Manage Subscription' button.
- Follow the instructions to cancel your subscription.
If you purchased through Google Play Store:
- Open the Google Play Store on your device.
- Tap Menu > Subscriptions.
- Tap the subscription you want to cancel.
- Tap Cancel subscription and follow the onscreen instructions.
If you purchased through the Google Play Store (Web):
- Visit the Google Play Store and sign in.
- Click on Subscriptions & Services on the left-hand side.
- Click Manage to cancel your subscription.
If you purchased through Apple App Store:
- Open your iPhone Settings.
- Tap your name, then tap Subscriptions.
- Tap Sideline and confirm by tapping Cancel Subscription.
Tips & Tricks for Canceling Sideline — Real 2nd Phone Line
- Remove payment methods immediately after cancellation to avoid unwanted re-signups or charges.
- Cancel subscription through the original app store (Google Play/App Store) if the subscription was purchased there, as Sideline does not handle payment processing directly.
- Keep records of cancellation confirmations such as screenshots or emails to support your dispute if charges continue.
- Use calm, neutral language when contacting support to avoid escalation and increase chances of a quick resolution.
- Be persistent and prepared for potential delays in support responses; some users report long wait times and unreturned calls/messages.
- Escalate by sending emails to official support addresses and/or using social media DMs if phone or app support is unresponsive.
- Cancel just before the next billing cycle to maximize subscription usage while avoiding new charges.
- Confirm cancellation of any related add-ons or additional subscriptions separately to avoid unexpected charges.
- Port your number out first if planning to discontinue the service to retain your phone number after cancellation.
- Be prepared for support to redirect you to third parties like Google or PayPal if you subscribed through those platforms, and contact them directly for refunds or disputes.
Sideline — Real 2nd Phone Line Customer Service Info
If you need assistance, here's how you can get in touch with Sideline — Real 2nd Phone Line's support team.
Cancel Sideline — Real 2nd Phone Line Script
Script
Copy
Hi Sideline Support Team,
I hope this message finds you well. I am writing to request the cancellation of my Sideline subscription. Due to a change in my personal circumstances, I no longer require a second phone line. I would appreciate a confirmation of this cancellation at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Sideline’s subscription starts immediately with a 7-day free trial. After the trial, the subscription is auto-renewed monthly through the App Store on the subscription start date, and to avoid future charges, users must cancel the subscription through their App Store before the next billing cycle.
To cancel your Sideline subscription, it appears you do not necessarily need your password, as the cancellation instructions primarily involve in-app navigation without explicit mention of password entry. However, if you do need to reset your password for any reason during this process, Sideline provides a reset option directly from the login page by tapping 'Forgot Password,' where a reset link will be sent via text message to your registered phone number or email if verified. You can initiate password reset through the Sideline login page here: https://web.sideline.com. This makes managing your password straightforward in case you need it for cancellation or other account activities.
- Inconsistent voicemail delivery - Users report that voicemail is often not received or delayed causing missed messages.
- Call quality issues - Frequent complaints about dropped calls, lag, and voice distortions.
- Poor customer service - Difficulty in reaching support and lack of problem resolution.
- Billing and subscription management problems - Confusion and frustration around subscription cancellation and unexpected charges.
- Marketing and telemarketing call overload - Users receive annoying spam calls with no effective blocking options.
- App functionality glitches - Occasional problems with incoming calls not appearing or calls cutting out during call waiting.
- Number reliability concerns - Users experience downtime or number issues affecting business communications.
- Unwanted renewal charges - Users dissatisfied with automatic renewals and difficulties obtaining refunds.
Sideline's subscription cancellation involves canceling through the app store used for purchase (Apple App Store or Google Play Store), and simply uninstalling the app does not stop future charges. There are no contracts, lock-ins, or early cancellation fees, but all payments are non-refundable, and cancellation takes effect only after the current billing period ends. Additionally, for Sideline Enterprise subscriptions, cancellation requires emailing cancel@sideline.com, and account deactivation does not fully terminate the account.
Before cancelling your Sideline subscription, note that the service requires an active subscription to fully function. Once your subscription is cancelled and the renewal date passes, your account will enter a limited state. You will lose the ability to send messages, make phone calls, view existing messages, communication history, or contact information. Incoming call contact information will also no longer be visible. However, if you cancel before your subscription renews, you can continue to use all features until the current billing period ends.
- Access to the account from which the subscription was made (Apple ID, Google account, PayPal, or Sideline website login)
- Subscription platform details (identify if purchased via App Store, Google Play, PayPal, or directly through Sideline website)
- Sideline app listed under active subscriptions (look for "Sideline: 2nd Phone Line App")
- Device used for purchase (iPhone/iPad, Android, or via web browser)
- Billing information (if canceling via website or support email)
- All relevant account information if canceling via email (email address used, reason for cancellation, and possibly billing details)
- Access to PayPal account (if billing through PayPal, to manage automatic payments)
- Ensure to cancel at least 24 hours before next billing date or trial ends
- App version and login information (helpful if requesting support or canceling by contacting support)
We've actually written a step by step guide on how to get a refund from Sideline — Real 2nd Phone Line. Check it out!
The Easiest Way to Cancel Sideline — Real 2nd Phone Line
If you’re frustrated trying to cancel your subscription, membership, or bill from Sideline — Real 2nd Phone Line—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Sideline — Real 2nd Phone Line?
GOOGLE *Pinger Inc Mountain ViewCAUS, GOOGLE *Pinger Inc INTERNET CA, APPLE.COM/BILL *Pinger Inc
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
