Skin Medicinals offers science-based oral and topical medications, including customized treatments for acne and anti-aging, at affordable prices. After a physician evaluates and prescribes certain treatments, the patient provides their billing and shipping information to have the medicine shipped directly to their home. The company focuses on transparent pricing and convenience, with no need for prior authorizations. So if you see charges from them, it's likely for medications you ordered through their service after a doctor's prescription.
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Cancelling a subscription at Skin Medicinals can be done by logging in to cancel auto refill after receiving a notification email 48 hours before charge, or by sending an email request to their contact address. The process is fairly straightforward, but requires prompt action to avoid charges, making it somewhat easy but with a small level of urgency.
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minutes to cancel a Skin Medicinals subscription.
How to Cancel Skin Medicinals: Step by Step
If you purchased through Skin Medicinals:
- Log in to your account on the Skin Medicinals website.
- Navigate to the Subscriptions or Orders section.
- Find the subscription you wish to cancel.
- Click on the subscription details.
- Select the option to Cancel Subscription.
- If you cannot find the option to cancel, contact customer service:
- Call: (312) 535-3552 for immediate assistance.
- Email: contactus@skinmedicinals.com and request cancellation.
- Check your email for a cancellation confirmation.
Tips & Tricks for Canceling Skin Medicinals
- Call the customer service directly and insist on speaking to a supervisor if the first representative is unhelpful.
- Email multiple times referencing previous cancellation requests to create a paper trail.
- Be firm and direct in your language, explicitly state you want to cancel immediately and stop any future charges.
- Use billing cycle timing to your advantage by cancelling right before the next payment is due.
- Remove or block your payment method on their website or bank to prevent automatic renewals if cancellation is difficult.
- Document all communications including dates, times, and names of representatives for escalation if needed.
- Leverage social media or public forums to get faster responses by sharing your issue publicly.
- Persist and escalate quickly rather than accepting a "no" or delays in cancellation.
Skin Medicinals Customer Service Info
If you need assistance, here's how you can get in touch with Skin Medicinals's support team.
Cancel Skin Medicinals Script
Script
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Dear Skin Medicinals Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to some unforeseen circumstances, I've decided to reevaluate my current commitments and will not be able to continue with my subscription at this time.
Please confirm the cancellation and ensure that no further charges are applied to my account. I appreciate your assistance in this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Skin Medicinals allows cancellation of auto refills for prescription medications and OTC products by logging into your account and canceling the order within 48 hours before the auto refill is processed. Once the prescription or order has been filled and shipped, no refunds will be issued. Additionally, all sales of prescription medications are final and cannot be returned, while defective OTC products may be replaced following a review and return authorization within a specified timeframe.
To cancel your subscription or auto refill at Skin Medicinals, you need to log in to your account as cancellation can be done through the email notification you receive or by managing your order/auto refill in your account. This means you do need your password to log in to cancel. If you have forgotten your password, you can reset it here: https://skinmedicinals.com/patient/forgot. So, keep your login details handy for subscription management.
- Difficulty using the new bottles, requiring hard banging to get product out.
- Need for replacement bottles due to pump malfunction while product remains inside.
- Huge shipping and handling fees.
- Price increases over 2x since fall 2022.
- Smaller packaging amounts leading to wasted product stuck in push-button containers.
- Company pushing very expensive medication versions with complicated ordering through doctors.
- Poor customer service experiences, especially involving USPS and unhelpful company policies.
- Switching to different companies due to above issues.
Skin Medicinals uses an auto refill system for prescription medications and OTC Virtual Dermshop orders which may act as a lock-in gimmick; once the prescription is filled and shipped, refunds are not available, though cancellation prior to refill is possible through email notification 48 hours before charge. There are no explicit contracts, lock-in periods, or early cancellation fees, but the no-refund policy after shipping can be a painful part of their subscription mechanism. Overall, you can cancel before the refill shipment, but once shipped, you cannot get a refund or cancel retroactively.
Before cancelling a subscription, membership, or bill with Skin Medicinals, know that you can cancel your authorizations at any time by removing your payment method from your account or by contacting their support via email at contactus@skinmedicinals.com. When you cancel, your account can be deactivated upon request. Keep in mind that any actions taken prior to the cancellation will remain valid and your access to any subscription-specific features or benefits will end once the cancellation processes. For timely assistance, they recommend contacting them either by email or phone for immediate cancellations.
- Full Name associated with your Skin Medicinals account
- Email Address used for registration or communication
- Account Information if applicable (such as Account Number or Username)
- Prescription Details (order or refill number, if applicable)
- Reason for Cancellation (optional, but commonly requested)
- Clear Statement of Request (e.g., "I would like to cancel my subscription and auto refill")
- Method of Contact for confirmation (e.g., phone or email)
- Request to Remove Payment Method (if applicable, to stop future charges)
We've actually written a step by step guide on how to get a refund from Skin Medicinals. Check it out!
The Easiest Way to Cancel Skin Medicinals
If you’re frustrated trying to cancel your subscription, membership, or bill from Skin Medicinals—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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