SmartStop offers self storage units that you can rent month-to-month with no long-term contracts. You can pay your bill online, either for one unit or all your units at once, and you can even set up automatic payments if you want. They send monthly invoices by email if you ask for them, and you manage your account and payments easily through their website or app. If you're wondering about a charge from SmartStop, it's likely for your storage rental or related services.
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Cancellation requires contacting customer support via phone, live chat, or online form, which is straightforward but involves an interaction step rather than an instant self-service cancellation. This places the difficulty in the low-medium range since there is no reported complexity or obstruction, but it is not fully instant or automated.
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How to Cancel smartstop: Step by Step
If you purchased through SmartStop directly:
- Visit the SmartStop website.
- Locate the Contact Us section on the website.
- Call customer support at 888-977-8672 and request to cancel your membership or subscription.
- Have your account information available for verification when you call.
Tips & Tricks for Canceling smartstop
- Look for a tiny, hidden cancel button often buried at the bottom of the subscription page, styled to be nearly invisible or confusingly swapped with a “stay subscribed” button.
- Expect a cancelllation confirmation email that you must respond to for the cancellation to finalize—some users never receive this email and have to employ other methods.
- If the cancellation process is unresponsive, revoke payment permissions via PayPal or your bank to block further charges as a forced cancellation method.
- Use direct, clear language in emails or chats demanding cancellation immediately and confirmation, escalating politely but firmly if ignored.
- Document every communication attempt including timestamps and screenshots in case you need to escalate or dispute charges.
- Beware of unchecking subscription boxes during purchase—users report still being subscribed despite opting out.
- Timing your cancellation early before renewal helps avoid unwanted charges; some subscriptions auto-renew quickly and obscure cancellation windows.
- Escalate to support supervisors or through official complaint channels if front-line support is unhelpful or deceptive.
- Be persistent—multiple cancellation attempts may be necessary due to the intentionally difficult process and poor customer response.
- Some users advise avoiding the service altogether based on poor cancellation experiences and potential subscription scams.
smartstop Customer Service Info
If you need assistance, here's how you can get in touch with smartstop's support team.
Cancel smartstop Script
Script
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Dear SmartStop Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to changes in my personal circumstances, I am unable to continue my membership. I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your service, and I look forward to your confirmation.
Kind regards,
Frequently Asked Questions
SmartStop Self Storage requires customers to contact customer support or their property manager directly to cancel memberships or subscriptions. For cancellations or refunds, customers should reach out to customer support at 888-977-8672, as specific policies and assistance are handled personally rather than detailed online.
To cancel your subscription with SmartStop (smartstop.com), it appears that you need to have access to your account, which implies needing your password to log in. There is no clear indication they offer cancellation without logging in, such as through phone or unauthenticated chat. If you need to reset your password, you can do so on their login page here: https://smartstopselfstorage.com/en/my-account/login. Simply enter your email on that page to receive a password reset link.
- Harassment by staff threatening eviction despite customers being within allowed access hours.
- Lease violations cited as a reason for non-renewal or cancellation of memberships.
- Lack of contact or resolution after escalating complaints to HR and regional managers.
- Disputes over customer rights to access storage units during business hours.
- Billing issues including unpredictable price hikes and not informing customers about rate increases.
- Service issues such as disrespectful customer service and poor management.
- Product issues including sale of storage units without informing customers.
- Demand for reimbursement due to harassment experienced at the facility.
SmartStop Self Storage typically offers month-to-month rental agreements without long-term contracts. However, users should be aware of potentially high late fees ($120 reported) if payments are late, which can cause significant financial strain. Although cancellation is usually allowed, promotional rates revert to regular prices after the promotional period ends, and there might be administrative or insurance fees that do not get waived. It's important to read the lease contract carefully and clarify any cancellation questions directly with SmartStop customer support to avoid surprises.
Before cancelling a subscription, membership, or bill with SmartStop, it's important to know that cancellation typically involves contacting customer support directly. Upon cancellation, you will lose access to your reserved storage unit and any promotional pricing or discounts will no longer apply. Pricing is month-to-month and subject to change, so after cancellation, you may also lose any locked-in rates or promotional benefits. Additionally, there may be no refunds for cancellations, so it's recommended to confirm any refund policies with SmartStop support.
- Full Name (First and Last Name)
- Email Address associated with your account
- Phone Number linked to your SmartStop account
- State and Location of your SmartStop storage facility
- Notice of cancellation (at least 10 days written or verbal notice to property manager or support team)
- Scheduled move-out date
- Confirmation that all belongings have been removed from the unit
- Confirmation that your lock has been removed from the unit
- Request message specifying the desire to cancel or move out
We've actually written a step by step guide on how to get a refund from smartstop. Check it out!
The Easiest Way to Cancel smartstop
If you’re frustrated trying to cancel your subscription, membership, or bill from smartstop—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to smartstop?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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