SmartStop Self Storage offers a variety of storage options including self storage units, vehicle storage (for cars, RVs, boats), business storage, student storage, and office space. They have clean, secure facilities with 24-hour surveillance and personal keypad access, plus extended access hours. Customers can easily rent units online with no long-term contracts, and they can make payments and view payment history through their online account. Sometimes, they have promotions like up to 50% off and a free first month on select units, which might explain why you could see a charge from them.
Cancellation requires contacting customer support by phone or online with a verification process and submitting a detailed cancellation notice. The process is straightforward but not instantaneous or fully automated, with some potential persistence needed.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a SmartStop Self Storage subscription.
How to Cancel SmartStop Self Storage: Step by Step
If you purchased through SmartStop Self Storage directly:
Visit the SmartStop Self Storage website at smartstopselfstorage.com.
Log in to your account using your credentials.
Navigate to the Account Info section.
Find the subscription or billing information you wish to cancel.
Follow the instructions to cancel your membership.
If you encounter issues, contact customer support directly at 888-977-8672.
How to Contact SmartStop Self Storage
If you need assistance, here's how you can get in touch with SmartStop Self Storage's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
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Tips and Tricks for Getting a SmartStop Self Storage Refund
Confirm the move-out notice period upfront to avoid unexpected charges or complications.
Be prepared for no proration of rent, meaning you might have to pay the full month even if you move out early.
Document all communications with staff for evidence, especially if customer service is uncooperative or rude.
Use firm yet polite language emphasizing your intention to cancel and move out by a specific date to avoid ambiguity.
Escalate to corporate office if on-site management is unhelpful or confrontational.
Attempt to time your cancellation near the end of a billing cycle to minimize overlapping charges.
Consider moving belongings to another facility with better rates before cancelling, as a workaround some users have done.
Watch out for rent increases announced without notice and use these as leverage when negotiating cancellation terms.
Prepare to encounter resistance or language that seeks to retain you as a customer—stand firm on your cancellation decisions.
Have all payment and contract information ready to speed the process and demonstrate your seriousness about cancelling.
Why Do People Request Refunds from SmartStop Self Storage
Unexpected rent increases: Customers report price hikes over time making storage unaffordable.
Poor customer service: Complaints about unhelpful or rude staff.
Lack of transparency: Confusing or unclear contract terms lead to dissatisfaction.
Security concerns: Issues with unit break-ins or poor security measures.
Access problems: Difficulties accessing units or restricted access hours cause frustration.
Harassment or eviction threats: Some customers feel pressured or threatened unjustly.
High fees: Additional unexpected fees beyond base rent upset customers.
Change in need: Customers no longer require storage space or have moved.
Poor facility condition: Neglected premises or broken doors and gates.
Difficulty with refunds or cancellations: Complicated or delayed refund processes cause dissatisfaction.
SmartStop Self Storage Refund Script
Script
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Dear SmartStop Self Storage, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
SmartStop Self Storage Refund Policy
SmartStop Self Storage requires customers to contact customer support at 888-977-8672 to handle refunds and cancellations related to memberships, subscriptions, or billing. They do not provide detailed cancellation policies online but emphasize direct communication for these matters.
The Easiest Way to Get a SmartStop Self Storage Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from SmartStop Self Storage—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
SmartStop Self Storage does not prominently offer clear, straightforward information on cancelling memberships or subscriptions on their website, which can lead to confusion. There is no explicit mention of the ability to cancel at any time without penalty, and customer reviews and complaints suggest that users may face difficulties such as unpredictable pricing, unclear contract terms, and potential fee increases. Users should be aware that there may be lock-in contracts, early cancellation fees, or other obstacles not clearly disclosed upfront that could complicate or add cost to cancelling their storage unit rental.
Unexpected rent increases: Customers report price hikes over time making storage unaffordable.
Poor customer service: Complaints about unhelpful or rude staff.
Lack of transparency: Confusing or unclear contract terms lead to dissatisfaction.
Security concerns: Issues with unit break-ins or poor security measures.
Access problems: Difficulties accessing units or restricted access hours cause frustration.
Harassment or eviction threats: Some customers feel pressured or threatened unjustly.
High fees: Additional unexpected fees beyond base rent upset customers.
Change in need: Customers no longer require storage space or have moved.
Poor facility condition: Neglected premises or broken doors and gates.
Difficulty with refunds or cancellations: Complicated or delayed refund processes cause dissatisfaction.
Full Name (First and Last Name)
Email Address associated with your SmartStop account
Phone Number linked to your account
State and Location of your SmartStop storage facility
Account or Unit Number
Notice of Cancellation (at least 10 days written or verbal notice to the property manager or support team)
Scheduled Move-Out Date
Confirmation that all belongings have been removed from the storage unit
Confirmation that your lock has been removed from the storage unit
A request message specifying your desire to cancel or move out
Before cancelling a storage unit rental or membership with SmartStop Self Storage, you need to provide at least 10 days written or verbal notice to the property manager or call center. It's important to completely move out all your belongings and remove your lock before the scheduled move-out date. The unit will only be officially vacated after the property manager inspects it. Also, be aware that specific features tied to your rental, such as access to the unit, will be lost upon cancellation. For any refund or cancellation questions, you should contact SmartStop's customer support at 888-977-8672.
SmartStop Self Storage requires customers to contact customer support at 888-977-8672 to handle refunds and cancellations related to memberships, subscriptions, or billing. They do not provide detailed cancellation policies online but emphasize direct communication for these matters.
To cancel your subscription with SmartStop Self Storage, you need to contact their customer support at 888-977-8672 as there is no direct online cancellation option mentioned. It is likely you will need your account information, including your password, especially if you manage your subscription through your online account. If you do need to reset your password, you can do so at their login page here: https://smartstopselfstorage.com/en/my-account/login. So, having your password or access to reset it is important for managing or canceling your subscription.
We've actually written a step by step guide on how to get a refund from SmartStop Self Storage. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your SmartStop Self Storage subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your SmartStop Self Storage account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel SmartStop Self Storage online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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