SmartStop Self Storage offers a variety of storage options including self storage units, vehicle storage (for cars, RVs, boats), business storage, student storage, and office space. They have clean, secure facilities with 24-hour surveillance and personal keypad access, plus extended access hours. Customers can easily rent units online with no long-term contracts, and they can make payments and view payment history through their online account. Sometimes, they have promotions like up to 50% off and a free first month on select units, which might explain why you could see a charge from them.
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Cancellation requires contacting customer support by phone or online with a verification process and submitting a detailed cancellation notice. The process is straightforward but not instantaneous or fully automated, with some potential persistence needed.
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minutes to cancel a SmartStop Self Storage subscription.
How to Cancel SmartStop Self Storage: Step by Step
If you purchased through SmartStop Self Storage directly:
- Visit the SmartStop Self Storage website at smartstopselfstorage.com.
- Log in to your account using your credentials.
- Navigate to the Account Info section.
- Find the subscription or billing information you wish to cancel.
- Follow the instructions to cancel your membership.
- If you encounter issues, contact customer support directly at 888-977-8672.
Tips & Tricks for Canceling SmartStop Self Storage
- Confirm the move-out notice period upfront to avoid unexpected charges or complications.
- Be prepared for no proration of rent, meaning you might have to pay the full month even if you move out early.
- Document all communications with staff for evidence, especially if customer service is uncooperative or rude.
- Use firm yet polite language emphasizing your intention to cancel and move out by a specific date to avoid ambiguity.
- Escalate to corporate office if on-site management is unhelpful or confrontational.
- Attempt to time your cancellation near the end of a billing cycle to minimize overlapping charges.
- Consider moving belongings to another facility with better rates before cancelling, as a workaround some users have done.
- Watch out for rent increases announced without notice and use these as leverage when negotiating cancellation terms.
- Prepare to encounter resistance or language that seeks to retain you as a customer—stand firm on your cancellation decisions.
- Have all payment and contract information ready to speed the process and demonstrate your seriousness about cancelling.
SmartStop Self Storage Customer Service Info
If you need assistance, here's how you can get in touch with SmartStop Self Storage's support team.
Cancel SmartStop Self Storage Script
Script
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Dear SmartStop Self Storage Team,
I hope this message finds you well. I am writing to request the cancellation of my storage subscription. Due to a recent change in my circumstances, I am no longer able to utilize the storage space as I had planned.
I would appreciate your assistance in processing this cancellation as soon as possible. Please confirm the cancellation and let me know if there are any final steps I need to take on my end.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
SmartStop Self Storage requires customers to contact customer support at 888-977-8672 to handle refunds and cancellations related to memberships, subscriptions, or billing. They do not provide detailed cancellation policies online but emphasize direct communication for these matters.
To cancel your subscription with SmartStop Self Storage, you need to contact their customer support at 888-977-8672 as there is no direct online cancellation option mentioned. It is likely you will need your account information, including your password, especially if you manage your subscription through your online account. If you do need to reset your password, you can do so at their login page here: https://smartstopselfstorage.com/en/my-account/login. So, having your password or access to reset it is important for managing or canceling your subscription.
- Unexpected rent increases: Customers report price hikes over time making storage unaffordable.
- Poor customer service: Complaints about unhelpful or rude staff.
- Lack of transparency: Confusing or unclear contract terms lead to dissatisfaction.
- Security concerns: Issues with unit break-ins or poor security measures.
- Access problems: Difficulties accessing units or restricted access hours cause frustration.
- Harassment or eviction threats: Some customers feel pressured or threatened unjustly.
- High fees: Additional unexpected fees beyond base rent upset customers.
- Change in need: Customers no longer require storage space or have moved.
- Poor facility condition: Neglected premises or broken doors and gates.
- Difficulty with refunds or cancellations: Complicated or delayed refund processes cause dissatisfaction.
SmartStop Self Storage does not prominently offer clear, straightforward information on cancelling memberships or subscriptions on their website, which can lead to confusion. There is no explicit mention of the ability to cancel at any time without penalty, and customer reviews and complaints suggest that users may face difficulties such as unpredictable pricing, unclear contract terms, and potential fee increases. Users should be aware that there may be lock-in contracts, early cancellation fees, or other obstacles not clearly disclosed upfront that could complicate or add cost to cancelling their storage unit rental.
Before cancelling a storage unit rental or membership with SmartStop Self Storage, you need to provide at least 10 days written or verbal notice to the property manager or call center. It's important to completely move out all your belongings and remove your lock before the scheduled move-out date. The unit will only be officially vacated after the property manager inspects it. Also, be aware that specific features tied to your rental, such as access to the unit, will be lost upon cancellation. For any refund or cancellation questions, you should contact SmartStop's customer support at 888-977-8672.
- Full Name (First and Last Name)
- Email Address associated with your SmartStop account
- Phone Number linked to your account
- State and Location of your SmartStop storage facility
- Account or Unit Number
- Notice of Cancellation (at least 10 days written or verbal notice to the property manager or support team)
- Scheduled Move-Out Date
- Confirmation that all belongings have been removed from the storage unit
- Confirmation that your lock has been removed from the storage unit
- A request message specifying your desire to cancel or move out
We've actually written a step by step guide on how to get a refund from SmartStop Self Storage. Check it out!
The Easiest Way to Cancel SmartStop Self Storage
If you’re frustrated trying to cancel your subscription, membership, or bill from SmartStop Self Storage—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to SmartStop Self Storage?
SMARTSTOP, SMARTSTOP SELF STORAGE, SMARTSTOP STORAGE, SMART STOPSELF STORAGE, SMARTSTOP SELFSTORAGE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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