Smilebox offers a service where you can create personalized digital content like slideshows, invitations, and cards. They have premium subscription plans that you can pay for monthly or yearly, which unlock extra features and content. Payment is billed automatically at the start of each subscription period, and if you sign up for a free trial, they might pre-authorize your payment method. You can cancel anytime, but charges already billed are non-refundable, and to avoid being charged after a trial, you need to cancel before it ends.
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The cancellation process is straightforward and can be done directly through the account settings on the Smilebox website by clicking a Cancel Subscription button and confirming the choice. The steps are clear and do not require contacting support for most users with paid subscriptions, making it relatively easy for a consumer to cancel.
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How to Cancel Smilebox: Step by Step
If you purchased through Smilebox directly:
- Log into your Smilebox account.
- Click on your personal icon at the top right-hand corner of the homepage.
- Select Settings from the dropdown menu.
- Click on Cancel Subscription under My Plan.
- Confirm your choice to cancel the subscription and stop the auto-renewal.
Tips & Tricks for Canceling Smilebox
- Contact customer support late at night or early morning when fewer representatives are available; some users found persistence during off-hours helpful.
- Use clear, direct language requesting cancellation immediately, avoid downplaying your intent to cancel; be firm but polite.
- Reference billing dates and emphasize desire to avoid further charges to speed up the process.
- Document all communications including dates, times, and representative names for escalation if needed.
- If online cancellation fails or is confusing, call directly instead of relying solely on web options.
- Ask for email confirmation of cancellation to have proof of the request.
- Threaten to dispute charges with your bank or PayPal if cancellation is not processed, as some users reported companies act faster to avoid disputes.
- Check if subscription renews automatically and cancel just before renewal date to avoid being charged the next cycle.
- Use forums and community feedback to find current effective contact numbers or email addresses since these sometimes change.
- Be aware of refund policies and ask clearly about eligibility if canceling soon after renewal to try and get a refund.
- Some users recommend disabling recurring payments directly through payment providers like PayPal as a last resort if the company is unresponsive.
Smilebox Customer Service Info
If you need assistance, here's how you can get in touch with Smilebox's support team.
Cancel Smilebox Script
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Hi Smilebox Support,
I've thoroughly enjoyed using your services, but due to changes in my personal circumstances, I need to cancel my subscription. I appreciate the value your platform has provided, but I am no longer able to commit to it at this time. Please confirm the cancellation of my subscription effective immediately.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Smilebox subscriptions are billed on an auto-renew basis and can be canceled anytime before the renewal date via Account Settings by clicking 'Cancel Subscription' on the My Plan page to stop future billing. Payments are non-refundable, but if you believe you were incorrectly charged, you can submit a refund request to customer support with details of the charge for review. This cancellation and refund policy is outlined in Smilebox's terms of service and support documentation.
To cancel your Smilebox subscription, you need to log into your Smilebox account first. Once logged in, go to Settings by clicking on your personal icon at the top right-hand corner of the homepage, then select "Cancel Subscription" under My Plan and confirm your cancellation. Since you need to log in, you will require your password to access your account. If you have forgotten your password, you can reset it here: https://plus.smilebox.com/profile/forgot-password.
- Difficulty in canceling subscriptions due to limited customer support options, mostly email-only communication with delayed responses.
- Unexpected automatic renewal charges causing unexpected ongoing billing even when users stop using the service.
- Billing issues like multiple or long-term charges after cancellation attempts.
- Software compatibility problems such as not working well on certain browsers like Chrome.
- No refunds for current billing periods after cancellation, only future charges are stopped.
- Lack of clear refund and cancellation policies, leading to user frustration.
- Confusion about subscription types and charges, monthly vs annual.
- Repeated charges over years despite cancellation attempts.
- Perception of unfair billing and feeling of being "robbed" for services not used.
- Users often register for one-time projects like scrapbooks or collages and want to cancel soon after finishing.
- The design selections and service value do not meet expectations for the cost.
- No refunds for forgotten cancellation of free trials, which automatically convert to paid subscriptions.
- Poor customer service which does not accommodate refund requests or consider individual situations.
- Recipients of Smilebox items during the trial period sometimes do not see or cannot order those items, causing dissatisfaction.
Smilebox allows you to cancel your subscription at any time, but be aware that they do not offer refunds or partial refunds for charges already billed. If you signed up for a minimum commitment period, you are responsible for all charges for that entire period. Additionally, Smilebox subscriptions are billed in advance and on an auto-renew basis, so you must cancel before the renewal date to avoid future charges. There are no early-cancellation fees, but any fees paid are generally non-refundable and cancellation processing may take up to 2 business days. Free trials must be cancelled before they expire to avoid charges. Overall, while cancellation is straightforward, the lack of refunds and advance billing can be a painful aspect to keep in mind.
Before cancelling your Smilebox subscription, know that you will immediately lose all access to and use of the service once the subscription terminates. This means you will no longer be able to create or edit projects that require the subscription. Your Smilebox account and access credentials will be terminated as well. It is important to download or back up any content you have stored on Smilebox before cancelling, as Smilebox will delete all customer content from its servers upon termination and will not retain it. Also, cancellations take effect at the end of your current billing cycle and there are no refunds on pre-paid fees. You must confirm cancellation to stop auto-renewal, which is otherwise automatic.
- Email address used to create your Smilebox account
- Full name on the credit card associated with the account
- Date and amount of your last charge (for verification, refund, or billing inquiries)
- Smilebox account login details (to access Settings and manage membership)
- Explicit request to cancel your Club Smilebox membership
- Reason for canceling (optional but sometimes requested)
- Proof of identity or account ownership if requested for security verification
We've actually written a step by step guide on how to get a refund from Smilebox. Check it out!
The Easiest Way to Cancel Smilebox
If you’re frustrated trying to cancel your subscription, membership, or bill from Smilebox—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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