Santa Monica Seafood Market & Café offers fresh seafood and gourmet deli items with weekly specials and discounts. They provide an email subscription that sends these weekly deals and coupons directly to customers, making it easy to stay updated on new offers. Customers might be billed if they order products through the market or use their home delivery service, but the weekly specials subscription itself is free to sign up for. It's a convenient way to enjoy quality seafood and save money without leaving home.
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The cancellation process requires contacting customer service either via email or phone, referencing an invoice number. There is clear guidance on cancellation deadlines for orders, making it relatively straightforward but not instantaneously simple because it involves communication with the business.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a SMS Santa Monica subscription.
How to Cancel SMS Santa Monica: Step by Step
If you purchased through Credit or Debit Card:
- Log into your account on the SMS Santa Monica website.
- Navigate to the Account Settings section.
- Locate the Subscriptions or Billing tab.
- Select the active subscription you wish to cancel.
- Click on the Cancel Subscription button.
- Follow the prompts to confirm cancellation.
- Keep a confirmation email for your records.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to the Settings gear icon.
- Select Payments, then Manage Automatic Payments.
- Find SMS Santa Monica in your list of merchants.
- Click on the merchant to view details.
- Select Cancel to stop future payments.
- Confirm the cancellation on the prompt.
If you purchased through Gift Card:
- Contact SMS Santa Monica customer support directly via email or phone.
- Provide your gift card number and request to cancel.
- Follow any further instructions from customer support.
Tips & Tricks for Canceling SMS Santa Monica
- Document every cancellation attempt via email, chat, or phone and keep timestamps.
- Use firm, clear language such as "I want to cancel my subscription effective immediately" and request a written confirmation.
- Send a certified letter to their business address demanding cancellation if initial requests fail.
- Follow up persistently, including multiple calls and emails as companies often delay processing.
- Contact your bank or credit card issuer to block or dispute recurring payments if the company ignores the cancellation.
- Escalate to supervisors or managers if front-line staff are unhelpful or refuse cancellation.
- Attempt cancellation right after a billing cycle to avoid being charged for another period.
- Use social pressure tactics by mentioning you will share your experience publicly on forums and social media if the company won’t cancel.
- Create a new account or reservation as a ruse to get a cancellation appointment or immediate cancellation.
- Keep a record of the subscription terms or contract to refer to any cancellation policy deadlines or fees and use them to hold the company accountable.
SMS Santa Monica Customer Service Info
If you need assistance, here's how you can get in touch with SMS Santa Monica's support team.
Cancel SMS Santa Monica Script
Script
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Dear SMS Santa Monica Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with SMS Santa Monica. Unfortunately, I have not been able to utilize the services as much as I had anticipated due to personal commitments, and I believe it's best to discontinue my membership at this time.
I appreciate your understanding and would like to confirm that no further charges will be applied to my account. Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
SMS Santa Monica's cancellation policy states that seafood platters sold online can be canceled up to 48 hours before the scheduled pick-up date/time. For Santa Monica Seafood Dock Direct items, cancellations must be made by 5 p.m. on the day the order is placed. Refunds are only offered if the product is damaged, and refund requests must be made within 24 hours of receipt. Membership or subscription specific policies were not detailed on the site.
For SMS Santa Monica (smseafoodmarket.com), there is no clear indication from the publicly available information that you need a password to cancel a subscription via their website or support channels. Some sites do offer phone support or chat without requiring a password for cancellation, but specific details for SMS Santa Monica are not clearly provided online. If a password is required, there isn't a direct password reset URL related to subscription management visible on their site. Therefore, your best approach would be to contact their support directly for cancellation instructions. If you happen to have an account and need to reset a password for other purposes, a general password reset page like those found for City of Santa Monica services is https://www.governmentjobs.com/careers/santamonica/user/ResetPassword but it does not appear directly related to the seafood market subscription service.
- Too much focus on acquisition instead of retention, neglecting loyal customers.
- Decreased value delivery, such as lower-quality products or restricted delivery options.
- Lack of options to change or edit subscriptions (e.g., skips, swaps, delivery schedule adjustments).
- Price increases without corresponding increases in perceived value.
- Customers not using the products, leading to disengagement.
- Customers cutting down on costs or changing financial situations.
- Customers finding a cheaper competitor.
- Customers finding a competitor offering better services or products aligned with their needs.
- Poor customer experience, including slow or unhelpful customer service.
Santa Monica Seafood Market allows cancellations for seafood platters sold online up to 48 hours before the pick-up time, which means you cannot cancel immediately or at any time you want. Dock Direct items need to be canceled by 5 p.m. the same day the order is placed, limiting flexibility. Refunds are only provided if the product is damaged and must be requested within 24 hours, and gift cards are nonrefundable, revealing some constraints and timing sensitivities users should be aware of before subscribing or ordering.
Before cancelling a subscription, membership, or bill with SMS Santa Monica (smseafoodmarket.com), know that cancellations can be accepted up to 48 hours before your pick-up date or time. If you are unsatisfied with your seafood platters, you can contact them within 24 hours for a return and receive a full store credit. Refunds for dock direct items are only provided if the product is damaged and must be requested within 24 hours of receipt with detailed proof. Important to note, gift cards are non-refundable, and by cancelling, you lose access to their exclusive fresh seafood offerings and any associated member benefits related to product ordering and pick-up.
- Order or Invoice Number (required for referencing your purchase)
- Name (the name associated with the subscription, membership, or bill)
- Email Address (used for correspondence and identification)
- Phone Number (for follow-up or verification)
- Pick-up Date/Time (if cancelling an online seafood platter order)
- Detailed Reason for Cancellation (especially if requesting a refund for a damaged order)
- Photos of the Product (required for damage claims)
- Market/Cafe Location (Santa Monica or Costa Mesa, if relevant)
We've actually written a step by step guide on how to get a refund from SMS Santa Monica. Check it out!
The Easiest Way to Cancel SMS Santa Monica
If you’re frustrated trying to cancel your subscription, membership, or bill from SMS Santa Monica—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to SMS Santa Monica?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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