Smule is a karaoke singing app where you can sing alone or with others, record your performances, and share them. They offer a VIP subscription that removes ads, gives you unlimited solo singing, and allows you to use the app on both iOS and Android. If you see charges from Smule, it's likely for a VIP subscription that is billed monthly or annually. Managing or canceling the subscription depends on where you bought it—directly on Smule.com, Apple App Store, or Google Play.
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The cancellation process on Smule.com is straightforward with clear steps: logging in, navigating to account settings, and clicking a cancel button. However, if the subscription was purchased via iTunes or Google Play, it requires cancellation through those separate platforms, which may increase complexity.
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How to Cancel Smule: Karaoke Singing App: Step by Step
If you purchased through Smule.com:
- Go to www.Smule.com;
- Log into your account;
- Click on your username at the top right corner and select Account;
- On the Account settings page, click on the Cancel button in the Subscription section;
- On the confirmation box that appears, click on Cancel subscription to complete the cancellation.
If you purchased through Apple:
- Open the Settings app.
- Tap your name.
- Tap Subscriptions.
- Tap the subscription that you want to manage.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store app.
- Sign into the correct Google Account.
- Tap the Menu button (three horizontal lines).
- Select Subscriptions.
- Then select Smule.
- Tap Cancel Subscription.
- Follow the onscreen instructions.
Tips & Tricks for Canceling Smule: Karaoke Singing App
- Email support immediately at support@smule.com or community-team@smule.com with your payment receipt and a clear explanation that the purchase was a mistake or unauthorized.
- Use polite, clear language in your emails, explaining the situation briefly and requesting cancellation or refund.
- Request cancellation confirmation explicitly and note that VIP status may remain active until the end of the billing cycle.
- If purchased through Apple, use the Apple refund site and select "someone bought the subscription without your knowledge" as the reason to improve refund chances.
- Cancel before the end of any free trial period to avoid being charged.
- If unsubscribing via the app or Google Play Store is not available, escalate by email as cancelling through these channels may not be possible or obvious.
- Act promptly to reduce financial loss and improve likelihood of refund or cancellation.
- Escalate via your bank if necessary to dispute charges if the company is unresponsive or uncooperative.
Smule: Karaoke Singing App Customer Service Info
If you need assistance, here's how you can get in touch with Smule: Karaoke Singing App's support team.
Cancel Smule: Karaoke Singing App Script
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Dear Smule Support Team,
I hope this message finds you well. I am writing to request the cancellation of my Smule subscription. Due to personal reasons, I will no longer be able to use the service and would appreciate your assistance in this matter.
Please confirm the cancellation and any final billing details at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Smule subscription purchased via Smule.com can be cancelled by logging into your account on Smule.com, going to Account settings, and clicking the Cancel button in the Subscription section. For subscriptions purchased via iTunes or Google Play, cancellation must be done through those respective platforms. This ensures no further charges are made after cancellation.
Yes, you need to log into your Smule account with your password to cancel your subscription on Smule.com. After logging in, you go to your account settings to find the cancel subscription option. If you don't remember your password, you can reset it here: https://www.smule.com/account/password/reset. This means you can't cancel the subscription anonymously via phone or chat without logging in first.
- Harassment and bullying: Users face bullying, harassment, threats, stalking, and offensive behavior that Smule does not adequately address, leading to cancellations.
- Inadequate support for abuse complaints: Limited enforcement of rules and insufficient timely support for harassment and abuse issues frustrate users.
- Limited tools to manage interactions: Users want better blocking features, ability to purge followers, remove or edit comments, and control invitations.
- Social pressure and popularity challenges: Some users quit due to inability to cope with popularity and social pressures within the app.
- Billing issues and unexpected charges: Users report continuing charges after cancellation, recurring charges after free trials, and duplicate billing.
- Difficulty canceling subscriptions: Poor or missing cancellation options on the app or website make it hard for users to stop subscriptions.
- Unauthorized payments and refunds problems: Users experience unauthorized charges and face difficulty obtaining refunds or customer service assistance.
- Poor customer service experience: Lack of accessible customer support, slow response times, and unhelpful replies increase user frustration.
- High cost and paywall frustrations: Users consider the subscription expensive and complain about many features being locked behind paywalls.
- Technical issues: Problems like autocorrect errors in comments and app performance issues affect user satisfaction.
Smule subscriptions can be cancelled at any time, but there are some important points to be aware of: All charges for subscription purchases are nonrefundable, and there are no refunds for partially used subscription periods. There are no contracts or early-cancellation fees, but if you purchased through iTunes or Google Play, you must cancel via those platforms, not directly through Smule. Refunds may only be possible within a short timeframe (e.g., 14 days for Smule.com purchases under certain conditions), so the main 'gimmick' is the nonrefundable policy even if you cancel immediately.
Before cancelling your Smule VIP subscription, be aware that your access to uploaded songs will be drastically reduced from around 10,000 to just 100 songs. Songs older than a year will be deleted from your account permanently, even if you resubscribe to VIP later. You will lose VIP-only perks like profile banners and custom names, and your ability to open original content (OCs) invites will be limited to 7 days with a 48-hour open period for your uploaded songs. Additionally, duets on your OCs may be deleted if you are no longer VIP, and some of your uploaded content and profile storage features may also be removed.
- Account login information: username and password for Smule account.
- Device information: device used for subscription, such as iPhone, Android device, or computer.
- Subscription details: details of the subscription plan, such as VIP or standard, and the date of purchase.
- Payment method details: credit card information, PayPal account, or app store account used for purchase.
- Access to email: associated email address for confirmation or help correspondence.
- Platform specifics: whether the subscription was purchased via the Smule website, Apple App Store, or Google Play Store.
- Confirmation methods: any confirmation ID or receipt number related to the subscription purchase.
We've actually written a step by step guide on how to get a refund from Smule: Karaoke Singing App. Check it out!
The Easiest Way to Cancel Smule: Karaoke Singing App
If you’re frustrated trying to cancel your subscription, membership, or bill from Smule: Karaoke Singing App—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Smule: Karaoke Singing App?
- Wondera - Free karaoke app with AI voice cloning for Android and iPhone.
- KaraFun - Paid karaoke player with interactive playback and built-in editor for Windows, Mac, iPhone, Android.
- UltraStar Deluxe - Free open-source karaoke singing game with voice pitch visualization for Mac, Windows, Linux.
- Karaoke Mugen - Free open-source playlist manager/player, privacy-focused for Mac, Windows, Linux.
- Kanto Karaoke - Freemium karaoke player and recorder for Windows supporting many file types.
- Singa - Freemium karaoke app on mobile, web, and Smart TV supporting solo and group singing.
- Red Karaoke - Freemium karaoke player for multiple platforms including Windows and mobile.
- SingPlus - Free karaoke player for Android focused on African music genres with unlimited instrumentals and lyrics.
SMULE, SMULE SING, SMULE SUBSCRIPTION, APPLE.COM/BILL, ITUNES.COM/BILL
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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