SocialCatfish helps you find and verify people online using details like names, emails, phone numbers, usernames, and pictures. They offer services such as reverse image searches, social searches, and even background checks for dating. You can subscribe to different plans: a social search plan or an image search plan, with monthly billing around $28.95 after a short trial period costing about $6.50 to $6.90 for the first few days. If you're seeing charges from them, it's likely for the membership plan you picked to use their search or verification services.
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The cancellation process is straightforward with an online option directly through account settings or membership management. Alternative methods include calling support or sending an email, providing users with multiple simple options, making cancellation relatively easy compared to typical subscription services.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a SocialCatfish subscription.
How to Cancel SocialCatfish: Step by Step
If you purchased through SocialCatfish.com:
- Log in to your account at www.socialcatfish.com.
- Navigate to your Account Settings or Membership section.
- Click on “Cancel Membership” or Manage Subscription.
- Follow the prompts to complete your cancellation.
If you purchased through Phone:
- Call the following number: 1-888-317-9236.
- Speak with a support representative.
- Request to cancel your membership.
If you purchased through Email:
- Email support@socialcatfish.com.
- Include your name and the email address associated with your account.
- Add a brief note requesting cancellation.
- Submit the email and await confirmation.
Tips & Tricks for Canceling SocialCatfish
- Be persistent and firm: When contacting SocialCatfish customer service, repeatedly and clearly state "I want to cancel my subscription" without engaging in attempts to negotiate or be dissuaded.
- Use registered mail for cancellation: Send a certified cancellation letter with all necessary account details to their official address to ensure legal proof of cancellation.
- Include a data deletion request: In your cancellation letter, formally request deletion of all personal data under privacy laws like the California Consumer Privacy Act (CCPA) to add legal weight.
- Cancel immediately after sign-up or before the trial ends: Timing the cancellation right after subscribing or before the trial period ends can avoid being charged further.
- Consider canceling payment method: If stuck, users have reported cancelling their credit or debit card to stop recurring billing as a last resort.
- Avoid polite negotiation: Many users emphasize not engaging in polite conversation or negotiations to keep the service; being direct and repetitive about cancellation works better.
- Document all communications: Keep records of emails, letters, or call logs as proof in case of disputes or further charges.
- Use sample cancellation letters: Use formal letter templates available on forums that include all necessary legal and personal details for clarity and formality.
- Escalate if necessary: If frontline support resists, escalate by sending formal letters or threatening dispute via payment providers.
- Cancel via account settings if possible: First attempt cancellation through the website’s subscription or membership settings, but be ready to escalate if blocked.
SocialCatfish Customer Service Info
If you need assistance, here's how you can get in touch with SocialCatfish's support team.
Cancel SocialCatfish Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with SocialCatfish. Due to personal reasons, I have decided that I no longer require the services provided by your platform.
Please confirm the cancellation of my membership and ensure that no further charges are applied to my account. I appreciate your assistance in this matter.
Thank you!
Best regards,
Frequently Asked Questions
SocialCatfish's cancellation policy allows members to cancel their subscription online through account settings, by phone, or via email. After cancellation, the membership remains active until the end of the current billing cycle, and no further charges will be made unless reactivated. Refunds are handled on a case-by-case basis by customer support.
To cancel your SocialCatfish subscription online, you do need to log in to your account, which requires your password. If you've forgotten your password, you can reset it through this URL: https://socialcatfish.com/forgot-password. Alternatively, you can cancel your subscription by calling their phone support or sending an email with your account details, which might not require your password but does need identifying information. This provides a couple of options depending on whether you have your password handy or not.
- Unexpected charges after free trial causing surprise billing and frustration.
- Perceived as a scam or fake service that wastes time and asks for payment only after showing search results.
- Difficulty cancelling subscription or membership with repeated unwanted renewals.
- Refusal or failure to remove personal information despite multiple opt-out or deletion requests, raising privacy concerns.
- Poor customer service with unhelpful or confusing responses, and ignoring refund requests.
- False advertising where users pay but receive irrelevant or incorrect information.
- Concerns about privacy violations and data misuse, including unauthorized data collection and risk to personal safety.
SocialCatfish can be difficult to cancel immediately, especially if you try outside of their business hours, which can lead to unexpected ongoing charges. Some users report cases where they were charged even after they believed they had canceled, indicating potential issues with the cancellation process or delays in processing. While there do not appear to be formal lock-in contracts or early-cancellation fees, the main pain points are the lack of instant cancellation confirmation and customer service availability, which can feel like a gating tactic to continue billing you.
Before canceling your SocialCatfish subscription, know that your membership will remain active until the end of the current billing cycle, after which you lose access to the subscription features such as reverse image search, phone/email/name/address lookups, and scam prevention tools. You will also no longer be charged after cancellation unless you decide to reactivate your subscription. It's important to consider that once the billing cycle ends, you will lose access to these specific services that help verify online profiles and prevent scams. Make sure to use any needed features before your subscription fully ends.
- Name associated with the account
- Email address used for the SocialCatfish account
- Account password (required to log in for online cancellation)
- Brief note requesting cancellation (if cancelling by email)
- Last 4 digits of the payment card charged
- Date(s) and amount(s) of recent charges to the card
- Ability to access your account dashboard (for online cancellation)
We've actually written a step by step guide on how to get a refund from SocialCatfish. Check it out!
The Easiest Way to Cancel SocialCatfish
If you’re frustrated trying to cancel your subscription, membership, or bill from SocialCatfish—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to SocialCatfish?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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