Sofatutor is an online learning platform that offers educational content like exercises, games, videos, and worksheets for students. They have subscription plans where you pay monthly, with a Premium plan at $14.99 and a Basic plan at $11.99, both giving access to their learning materials. The subscription automatically renews unless you cancel before the renewal date, and you can have up to three siblings use the service on different devices at no extra extra charge. If you see a charge from Sofatutor, it's likely for one of these subscription plans that provides ongoing access to their educational tools.
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Customers can cancel their subscription easily online in their account settings or via email; the process is straightforward with clear options provided by the platform.
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minutes to cancel a Sofatutor subscription.
How to Cancel Sofatutor: Step by Step
If you purchased through the Sofatutor website:
- Log in to your Sofatutor account on sofatutor.com.
- Navigate to the Account Settings.
- Look for the Subscription section.
- Select the option to Cancel Subscription and confirm your choice.
If you wish to cancel via email:
- Compose an email to help@sofatutor.com.
- Include your email address used to sign up and/or your customer number.
- Clearly state your request to cancel your subscription.
- Send the email and wait for confirmation.
If you wish to cancel via postal mail:
- Prepare a cancellation request letter.
- Include your email address used to sign up and/or your customer number.
- Mail your request to the following address:
- Sofatutor, 2810 N Church St PMB 50710, Wilmington, DE 19802, United States
- Wait for a confirmation of cancellation from Sofatutor.
Tips & Tricks for Canceling Sofatutor
- Start cancellation immediately after subscribing or as soon as you decide to stop, especially within the trial period.
- Set calendar reminders for the trial expiration date; users often miss this and get auto-enrolled in costly yearly plans.
- Use clear and firm language in your cancellation request, specifying you want to cancel to avoid automatic renewal.
- Escalate by raising the issue publicly (e.g., on Trustpilot or social media) if initial customer service is unhelpful.
- Provide proof of financial hardship if applicable; sometimes this helps to negotiate partial refunds or installment plans.
- Keep all correspondence written to have evidence of your cancellation requests and their responses.
- If the cancellation link is hard to find or non-functional, explicitly mention this in your communication to prevent being forced to pay.
- Be persistent with customer service, as some users reported rude support but eventual resolution after repeated contact.
- Request confirmation emails for your cancellation to have proof they acknowledged your request.
- Timing matters: attempt cancellation hours or days before trial renewal as some users tried immediately after charges but were denied refunds.
- Don't rely on automatic reminders from Sofatutor since users report none or late notices.
Sofatutor Customer Service Info
If you need assistance, here's how you can get in touch with Sofatutor's support team.
Cancel Sofatutor Script
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Dear Sofatutor Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am not utilizing the service as much as I initially anticipated, and I believe it is best to discontinue my membership at this time.
I appreciate the resources and support provided, and I would be grateful if you could process my cancellation and confirm it promptly.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Sofatutor offers a 30-day money-back guarantee allowing cancellation within this period for a full refund. After the initial subscription period, the membership renews automatically at the regular price but can be canceled at any time before the renewal date by contacting them (e.g., via email). Cancellation takes effect at the end of the current subscription term.
To cancel your Sofatutor subscription, you generally need to send a cancellation request via email including the email address you used to register or your customer number. If you made your purchase via an app store, you must cancel through the app store directly. Since Sofatutor requires a password to access your account and no phone support is mentioned for cancellations, you will need your password to log in and manage your subscription. If you've forgotten your password, you can reset it here: https://us.sofatutor.com/account/password/forgotten. This ensures secure handling of your account cancellation.
- Automatic conversion of free trial to paid subscription without sufficient reminders, leading to unexpected charges.
- Service not suitable or convenient for the user's needs or learning style.
- Forgetting to cancel the trial on time, resulting in unintended charges.
- Financial difficulties making it hard to afford the subscription.
- Finding similar free services provided by schools or other platforms.
- Lack of communication or reminders about trial ending and automatic charges.
- Difficulties or confusion with the cancellation process, including inability to find cancellation options or being charged despite cancellation.
- Poor customer service experience during cancellation or refund requests.
- Platform not suitable for specific users, such as kids or homeschool use.
Sofatutor has a yearly subscription plan where the first 30 days are free, but if you do not cancel within that period, your payment method will be charged for the entire year. The first contract is locked in for one year and will automatically renew annually unless you cancel. Cancellation can be done online immediately or via email/post, but you need to be aware that you cannot avoid paying for the first year once the trial ends, which can be a significant lock-in period.
Before cancelling your Sofatutor subscription, it's important to know that once your subscription term ends or you cancel, you will lose access to the full educational content and features provided on their platform. Although your usage account will remain active and you can still manage your usage data, your access to the learning materials becomes very limited. Additionally, you typically can cancel your subscription any time after the 30-day trial period, with the cancellation taking effect at the end of the current subscription term. Planning your cancellation accordingly can help avoid unexpected loss of access.
- Email address used to register with Sofatutor
- Customer number (found in your account or confirmation email)
- Contract number (if available, often found in confirmation email or account settings)
- Full name of the account holder
- Type of subscription or plan (e.g., monthly, yearly, etc.)
- Reason for cancellation (optional but sometimes requested)
- Request for cancellation effective at the earliest possible date or at the end of the contract period
- Proof of identity (only if requested, e.g., in special cases)
- Mailing address (if cancelling by postal mail)
We've actually written a step by step guide on how to get a refund from Sofatutor. Check it out!
The Easiest Way to Cancel Sofatutor
If you’re frustrated trying to cancel your subscription, membership, or bill from Sofatutor—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Sofatutor?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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