Solidgate helps businesses handle subscription and billing services in a simple way. If you're getting billed by them, it means they are managing your recurring payments, whether it’s a regular monthly charge, a trial period, or a subscription that changes based on usage. They also make it easy for you to update your payment details, pause or cancel subscriptions, and ensure your payments go through smoothly with smart retries and automated updates. Basically, they make sure your subscription payments are handled without hassle.
The cancellation process is straightforward: a user navigates to Billing, selects the subscription, clicks Cancel or Cancel NOW, then confirms the action. This is supported via UI and API with clear options and confirmation steps, making it relatively easy but requiring some navigation steps.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Solidgate subscription.
How to Cancel Solidgate: Step by Step
If you purchased through Solidgate:
Log in to your Solidgate account.
Navigate to the Billing section.
Locate your active subscription.
If you want to cancel immediately:
Click on the Cancel NOW option.
Confirm the cancellation in the pop-up window by clicking on Cancel.
If you want to cancel at the end of the billing period:
Click on the Cancel option.
Confirm the cancellation in the pop-up window by clicking on Cancel.
Check your email for confirmation of the cancellation.
How to Contact Solidgate
If you need assistance, here's how you can get in touch with Solidgate's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Solidgate Refund
Immediately request cancellation in writing (email or chat) and keep copies as proof.
Use firm, clear language such as "I demand immediate cancellation" or "I do not authorize any further charges." Avoid vague or polite language that can be ignored.
Escalate quickly by requesting to speak to a supervisor or manager if initial attempts are ignored or denied.
Call your credit card company or bank to dispute the charges and block future payments if the company refuses to cancel.
Cancel your payment method and get a new card if possible, but be aware some services automatically transfer subscriptions to new cards, so dispute is necessary.
Time your cancellation to avoid automatically renewed periods; some users canceled right after payment to maximize chances of successful endpoint cancellation.
Persist and keep records of all interactions, including screenshots, emails, timestamps, and cancellation requests to support disputes.
Watch for confusing or hidden cancellation options on the platform and use any available "Manage subscription" or "Stop renewal" buttons with screenshots as proof.
Use public pressure tactics by mentioning potential social media posts or reviews to get faster responses if the company is ignoring you.
Be aware of the company's supposed policies but focus on what works from user experiences, such as immediate cancellation requests combined with payment disputes.
Why Do People Request Refunds from Solidgate
Financial situation causing inability to continue payments
Dissatisfaction with the product or service
No longer needing the service
Unclear subscription terms leading to user confusion or mistrust
Not using the product and deciding to cancel after contacting support
Revoking billing token, which results in cancellation
Expired card tokens not updated by customers
Payments blocked by bank antifraud systems or card blacklisting
Cancellation after failed payment retries during redemption periods
Unsupported card brand causing payment failure
Fraud related issues: chargebacks, disputes, alerts, declines
Solidgate Refund Script
Script
Copy
Dear Solidgate, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Solidgate Refund Policy
Solidgate's subscription cancellation policy allows merchants to cancel subscriptions either immediately or at the end of the billing period, giving customers flexibility to continue services until the paid period ends if desired. Cancellations can also happen automatically based on payment alerts or fraud prevention measures. Merchants can manage cancellations via their HUB or API, with options to set cancellation reasons and restore subscriptions if cancelled by mistake.
The Easiest Way to Get a Solidgate Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Solidgate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Loading pricing information...
Frequently Asked Questions
Solidgate allows cancelling subscriptions either immediately or at the end of the billing period, giving flexibility without lock-ins or forced waiting periods. There are no early-cancellation fees or contracts that prevent you from cancelling, and you can even restore a subscription if cancelled by mistake. However, cancellation typically requires either using the merchant's interface or API, and merchants can use alert-based auto-cancellation, but no gimmicks seem to trap you into extended commitments or hidden fees.
Financial situation causing inability to continue payments
Dissatisfaction with the product or service
No longer needing the service
Unclear subscription terms leading to user confusion or mistrust
Not using the product and deciding to cancel after contacting support
Revoking billing token, which results in cancellation
Expired card tokens not updated by customers
Payments blocked by bank antifraud systems or card blacklisting
Cancellation after failed payment retries during redemption periods
Unsupported card brand causing payment failure
Fraud related issues: chargebacks, disputes, alerts, declines
subscription_id (if cancelling by subscription ID via API)
customer_account_id (if cancelling all subscriptions by customer ID via API)
Option to specify cancellation timing (immediately or at the end of the billing period)
Cancel code (optional, to indicate reason for cancellation)
Access to the Billing section in the Solidgate HUB, to select and confirm cancellation
Before cancelling a Solidgate subscription, know that you can choose to cancel immediately or at the end of the current billing period. Immediate cancellation stops service access right away, while cancellation at period end allows continued access until then. Be aware that cancelling means you will lose access to all subscription-based features and services once the subscription status changes to cancelled. If a cancellation was made by mistake, some subscriptions can be restored, resuming service with a new billing period. Additionally, cancellations might happen automatically due to payment issues or fraud prevention, which also affects access immediately.
Solidgate's subscription cancellation policy allows merchants to cancel subscriptions either immediately or at the end of the billing period, giving customers flexibility to continue services until the paid period ends if desired. Cancellations can also happen automatically based on payment alerts or fraud prevention measures. Merchants can manage cancellations via their HUB or API, with options to set cancellation reasons and restore subscriptions if cancelled by mistake.
You do not need your password to cancel your subscription on Solidgate. The cancellation can be done directly through the billing portal without password authentication. However, if you need to reset your password for any reason, you can use this reset password URL: https://app.soliddatalinks.com/auth/reset-password.
We've actually written a step by step guide on how to get a refund from Solidgate. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Solidgate subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Solidgate account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Solidgate online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
Comments (0)