Solidgate helps businesses handle subscription and billing services in a simple way. If you're getting billed by them, it means they are managing your recurring payments, whether it’s a regular monthly charge, a trial period, or a subscription that changes based on usage. They also make it easy for you to update your payment details, pause or cancel subscriptions, and ensure your payments go through smoothly with smart retries and automated updates. Basically, they make sure your subscription payments are handled without hassle.
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The cancellation process is straightforward: a user navigates to Billing, selects the subscription, clicks Cancel or Cancel NOW, then confirms the action. This is supported via UI and API with clear options and confirmation steps, making it relatively easy but requiring some navigation steps.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Solidgate subscription.
How to Cancel Solidgate: Step by Step
If you purchased through Solidgate:
- Log in to your Solidgate account.
- Navigate to the **Billing** section.
- Locate your active subscription.
- If you want to cancel immediately:
- Click on the **Cancel NOW** option.
- Confirm the cancellation in the pop-up window by clicking on **Cancel**.
- If you want to cancel at the end of the billing period:
- Click on the **Cancel** option.
- Confirm the cancellation in the pop-up window by clicking on **Cancel**.
- Check your email for confirmation of the cancellation.
Tips & Tricks for Canceling Solidgate
- Immediately request cancellation in writing (email or chat) and keep copies as proof.
- Use firm, clear language such as "I demand immediate cancellation" or "I do not authorize any further charges." Avoid vague or polite language that can be ignored.
- Escalate quickly by requesting to speak to a supervisor or manager if initial attempts are ignored or denied.
- Call your credit card company or bank to dispute the charges and block future payments if the company refuses to cancel.
- Cancel your payment method and get a new card if possible, but be aware some services automatically transfer subscriptions to new cards, so dispute is necessary.
- Time your cancellation to avoid automatically renewed periods; some users canceled right after payment to maximize chances of successful endpoint cancellation.
- Persist and keep records of all interactions, including screenshots, emails, timestamps, and cancellation requests to support disputes.
- Watch for confusing or hidden cancellation options on the platform and use any available "Manage subscription" or "Stop renewal" buttons with screenshots as proof.
- Use public pressure tactics by mentioning potential social media posts or reviews to get faster responses if the company is ignoring you.
- Be aware of the company's supposed policies but focus on what works from user experiences, such as immediate cancellation requests combined with payment disputes.
Solidgate Customer Service Info
If you need assistance, here's how you can get in touch with Solidgate's support team.
Cancel Solidgate Script
Script
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Dear Solidgate Team,
I hope this message finds you well. I would like to request the cancellation of my subscription with Solidgate. Due to some recent changes in my financial situation, I am unable to continue my membership at this time. Please confirm the cancellation process and let me know if you need any further information from my side.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Solidgate's subscription cancellation policy allows merchants to cancel subscriptions either immediately or at the end of the billing period, giving customers flexibility to continue services until the paid period ends if desired. Cancellations can also happen automatically based on payment alerts or fraud prevention measures. Merchants can manage cancellations via their HUB or API, with options to set cancellation reasons and restore subscriptions if cancelled by mistake.
You do not need your password to cancel your subscription on Solidgate. The cancellation can be done directly through the billing portal without password authentication. However, if you need to reset your password for any reason, you can use this reset password URL: https://app.soliddatalinks.com/auth/reset-password.
- Financial situation causing inability to continue payments
- Dissatisfaction with the product or service
- No longer needing the service
- Unclear subscription terms leading to user confusion or mistrust
- Not using the product and deciding to cancel after contacting support
- Revoking billing token, which results in cancellation
- Expired card tokens not updated by customers
- Payments blocked by bank antifraud systems or card blacklisting
- Cancellation after failed payment retries during redemption periods
- Unsupported card brand causing payment failure
- Fraud related issues: chargebacks, disputes, alerts, declines
Solidgate allows cancelling subscriptions either immediately or at the end of the billing period, giving flexibility without lock-ins or forced waiting periods. There are no early-cancellation fees or contracts that prevent you from cancelling, and you can even restore a subscription if cancelled by mistake. However, cancellation typically requires either using the merchant's interface or API, and merchants can use alert-based auto-cancellation, but no gimmicks seem to trap you into extended commitments or hidden fees.
Before cancelling a Solidgate subscription, know that you can choose to cancel immediately or at the end of the current billing period. Immediate cancellation stops service access right away, while cancellation at period end allows continued access until then. Be aware that cancelling means you will lose access to all subscription-based features and services once the subscription status changes to cancelled. If a cancellation was made by mistake, some subscriptions can be restored, resuming service with a new billing period. Additionally, cancellations might happen automatically due to payment issues or fraud prevention, which also affects access immediately.
- subscription_id (if cancelling by subscription ID via API)
- customer_account_id (if cancelling all subscriptions by customer ID via API)
- Option to specify cancellation timing (immediately or at the end of the billing period)
- Cancel code (optional, to indicate reason for cancellation)
- Access to the Billing section in the Solidgate HUB, to select and confirm cancellation
We've actually written a step by step guide on how to get a refund from Solidgate. Check it out!
The Easiest Way to Cancel Solidgate
If you’re frustrated trying to cancel your subscription, membership, or bill from Solidgate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Solidgate?
Solidgate, Solidgate Payment, Solidgate Charge, Solidgate Transaction, Solidgate Purchase
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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