Sonnet Insurance offers online auto insurance mainly in certain Canadian provinces, allowing you to get a personalized quote and buy a policy instantly. They have a usage-based program called Sonnet Shift that rewards safe driving with savings. Your policy payments work through a Recurring Payment Agreement, meaning you authorize Sonnet to charge your credit card or bank account automatically on a regular basis for your policy premium and fees. You can manage or update your payment info online, and the agreement continues unless you cancel or the policy ends.
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The cancellation process for a Sonnet auto insurance policy is relatively straightforward as it can be done online or by calling during business hours. The need for consent from all insured parties and the possibility of discussing payments may add slight complexity but overall it is not difficult to complete.
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minutes to cancel a Sonnet auto policy subscription.
How to Cancel Sonnet auto policy: Step by Step
If you purchased through Sonnet's Online Account:
- Log in to your Sonnet account.
- Select the policy you’d like to cancel.
- Click Edit policy.
- Select Cancel policy and click Continue.
- Select a cancellation date (note: you cannot backdate cancellation).
- Follow the instructions to complete the cancellation process.
If you purchased through Phone Support (for provinces other than Alberta):
- Call Sonnet at 1-888-772-3272 between 8 a.m. and 6 p.m. ET, Monday to Friday.
- Ensure that other people on the policy are available to give consent during the call.
If you purchased in Alberta:
- Log in to your Sonnet account.
- Select the policy you’d like to cancel.
- Click Edit policy.
- Select Cancel policy and click Continue.
- Select a cancellation date.
- Follow the instructions to cancel your policy.
Tips & Tricks for Canceling Sonnet auto policy
- Call repeatedly and ask to speak to a manager if the initial customer service representative is unhelpful or refuses to cancel.
- Submit a signed and dated cancellation letter including your policy number and desired cancellation date; send it via mail, fax, and email to the insurer and broker to cover all bases.
- No special cancellation form is typically needed; a simple written notice is usually sufficient even if the company claims otherwise.
- Escalate to your provincial insurance regulator if the insurer refuses to process your cancellation or give you a cancellation form.
- Use multiple communication channels (phone, email, fax, postal mail) to ensure your cancellation request is documented.
- Consider telling the insurer you sold the vehicle as an instant cancellation reason and follow up with written confirmation.
- Call your bank to stop future payments to the insurer as a backup to ensure billing stops.
- Timing advice: Start cancellation calls early and persist, as some users report needing multiple weeks and calls to finalize cancellation.
- Watch for gaps in coverage if switching insurers; overlap policies for a day or two if possible to maintain continuous coverage.
- Be firm and clear about your intention to cancel and avoid getting sidetracked by offers to stay or renegotiate.
Sonnet auto policy Customer Service Info
If you need assistance, here's how you can get in touch with Sonnet auto policy's support team.
Cancel Sonnet auto policy Script
Script
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Dear Sonnet Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my auto policy subscription. Due to recent changes in my financial situation, I am unable to maintain my current policy and must make this difficult decision.
I appreciate your understanding and prompt assistance with processing this cancellation. Please confirm that my subscription has been successfully terminated.
Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Sonnet auto insurance policies can be canceled online through your account or by calling their support line if you live outside Alberta. Mid-term cancellations may incur a short-rate cancellation fee, and refunds or payments owed will be communicated by email within two business days after cancellation. Consent from other named individuals on the policy is required to cancel, and automatic renewal can be stopped by following cancellation steps.
To cancel your Sonnet auto insurance policy, you generally need to call their support team at 1-888-772-3272 during business hours. The cancellation process requires you to have consent from any other policyholders, but there is no explicit mention that you need your password for the cancellation call. There does not appear to be an option to cancel online without calling. If you do need to reset your password for account access, you can do so here: https://www.sonnet.ca/a/account/forgot-password.
- Annual changes to underwriting rules impacting renewal eligibility
- At-fault claims leading to non-renewal or cancellation
- Major convictions on a driver's record
- Change in credit score (Quebec only)
- Expired driver’s license in the household
- Price increases after the first year prompting cancellation
- Difficulty and delays in cancellation process causing customer frustration
- Poor customer support and long hold times
- Poor claims handling with delayed responses and lack of communication
- Unexpected policy cancellation shortly after purchase due to undisclosed driver convictions
- Preference for cheaper insurance alternatives
Sonnet auto insurance allows you to cancel your policy at any time, but the policy must be in good standing with no overdue payments. Be aware that if you cancel mid-term, you may be charged a short-rate cancellation fee, which is a penalty that decreases the closer you are to the policy renewal date. Also, if you have Accident Forgiveness, you will lose that benefit when cancelling, which could lead to higher premiums with a new insurer.
Before cancelling your Sonnet auto policy, keep in mind that you will lose access to your auto insurance coverage from the cancellation date, which means your vehicle will no longer be insured through Sonnet. You can cancel your policy anytime by logging into your online account, selecting the policy, and choosing to cancel, but cancellations cannot be backdated, so be sure to choose an appropriate cancellation date. If you cancel before your policy's end date, particularly in provinces like Ontario, Quebec, New Brunswick, Nova Scotia, and P.E.I., a short rate cancellation fee may apply, which could affect any refund or amount owed. Also, if you choose not to renew your policy at the renewal date, there is no cost to cancel. Always confirm your balance or refund will be detailed in an email from Sonnet within two business days after cancellation.
- Account login credentials for your Sonnet online account
- Full name as stated on the policy
- Date of birth
- Social Insurance Number (SIN) (if requested)
- Policy number
- Contact telephone number
- Consent from all named policyholders (if multiple people are listed on the policy)
- Details of your new insurance policy if you are switching providers (including new insurer name, policy number, and effective date)
- Preferred cancellation date
- Proof of plate forfeiture or bill of sale if cancelling because you are selling or scrapping the car
- Awareness of any scheduled or overdue payments (may affect the cancellation process or charges)
We've actually written a step by step guide on how to get a refund from Sonnet auto policy. Check it out!
The Easiest Way to Cancel Sonnet auto policy
If you’re frustrated trying to cancel your subscription, membership, or bill from Sonnet auto policy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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