South College - Online offers various programs including certificate, associate, bachelor, graduate, and competency-based education, charging tuition based on the number of credit hours taken per quarter. They also apply fees like application fees, graduation fees, technology/services fees, and more. Students might get billed quarterly based on their course load along with some fixed service fees. Essentially, if you're enrolled in their online courses, you could see charges related to tuition and mandatory fees for services and technology access.
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The process is moderately easy because the student needs to officially notify the Registrar’s Office or the Dean of Academics in writing, by phone, or in person, which is straightforward but requires contacting specific officials. There are no complicated hurdles, but it does not appear to be an instant online cancellation, so some time and formal communication are involved.
Estimated Time
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30 minutes
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minutes to cancel a South College - Online subscription.
How to Cancel South College - Online: Step by Step
If you purchased through South College Website:
- Log in to your South College student account at south.edu.
- Navigate to the Billing or Payment Section of your account dashboard.
- Find the option for Subscriptions or Memberships.
- Select the subscription you wish to cancel.
- Follow the on-screen instructions to confirm cancellation.
- If you encounter issues, contact South College support at (865) 251-1800 for assistance.
Tips & Tricks for Canceling South College - Online
- Document every interaction: Keep detailed records of all calls, emails, and messages with dates and names of representatives.
- Request confirmation in writing: Always ask for written confirmation of your cancellation via email or message.
- Be persistent and patient: It may take multiple attempts, so don’t give up after the first try.
- Use clear, firm language: State that you want to cancel immediately and do not want any further charges.
- Escalate if necessary: If initial contacts don’t work, request to speak to a supervisor or higher-level department.
- Timing matters: Try to cancel early in the billing cycle or before renewal dates to avoid unwanted charges.
- Switch plans temporarily: Some users have found success by switching to a different plan before canceling.
- Check bank/credit statements: After cancellation, monitor your accounts closely to ensure no further billing happens.
South College - Online Customer Service Info
If you need assistance, here's how you can get in touch with South College - Online's support team.
Cancel South College - Online Script
Script
Copy
Dear South College - Online Support,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to unforeseen personal circumstances, I am unable to continue with my studies at this time. I appreciate the quality of the program and the support I have received, but I believe canceling my subscription is the best course of action for me right now.
Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your understanding and assistance in this matter.
Best regards,
[Your Name]
Frequently Asked Questions
South College Online's cancellation and refund policy requires students to officially withdraw through the Office of the Registrar. The amount charged upon withdrawal is determined by the college's Refund Policy, which may reduce tuition charges based on the withdrawal date and time enrolled. Refunds are calculated separately from federal student aid return requirements, and students may be responsible for any outstanding balance if charges exceed earned aid.
To cancel your South College Online subscription, it appears you will need your account access, which typically involves your password, as password resets are handled through email support at support@south.edu. If you don't remember your password, you can request a reset by emailing them. There is no indication of phone or unauthenticated chat support that allows cancellation without password verification. For password resets, you can start by contacting the support email since South College does not provide a direct reset URL.
- Overpriced tuition leading to significant student debt.
- Credits often not transferable to other accredited schools, requiring students to start over.
- Misleading enrollment practices, such as being persuaded into online classes when preferring on-campus.
- Lack of adequate student support including poor communication and unavailability of instructors.
- Confusing and contradictory course requirements due to disorganized administration and instructors.
- False information and deceptive practices about program length and curriculum.
- Grade disputes with unclear policies and unexpected failing grades despite good performance.
- Poor administrative responsiveness including lost transcripts and delayed counseling services.
- Overall dissatisfaction with program quality prompting students to switch to other colleges.
South College Online has a formal refund and withdrawal policy that can complicate immediate cancellation of enrollment. Withdrawal requires official notification to the Registrar or Dean, and refunds decrease significantly depending on how much of the term has been completed, with no refunds generally issued after certain percentages of the term have passed (e.g., no refund after 25% to 50% depending on state policy). Additionally, certain fees like technology fees are non-refundable, and there is often an application or administrative fee deducted from any refund. There is no explicit mention of contracts or early cancellation fees, but the refund policy effectively acts as a lock-in since refunds diminish as time progresses in the term and official withdrawal steps must be strictly followed.
Before cancelling your subscription or membership with South College - Online, it's important to know that official withdrawal must be done by submitting a completed drop/add form to the Registrar. Cancelling will typically result in losing access to all courses and online resources, including Canvas course sites. Refunds are available only if withdrawal occurs within certain timeframes; for example, withdrawing early in the enrollment period can result in partial refunds minus administrative fees, but after a certain point no refunds are issued and full tuition and fees are owed. Also, note that the quarterly technology fee is non-refundable. Be sure to consider these policies carefully before cancelling to avoid losing financial investments or access to essential academic content.
Pieces of information a user might need to cancel a subscription, membership, or bill for South College - Online include:
- Contact information: Phone number (e.g., (865) 251-1800) to reach customer service.
- Account login credentials: Username and password to access the online portal or account settings.
- Billing information: Credit card details or billing address associated with the account.
- Subscription details: Subscription plan, billing cycle, and renewal date.
- Cancellation policy: Terms and conditions related to ending the subscription or membership.
- Online account access: URL or portal where the subscription or membership can be managed or canceled.
- Verification steps: Personal information or verification questions needed to authenticate identity.
- Email communication: Any confirmation or follow-up emails related to cancellation.
- Support resources: FAQs, help articles, or customer support contacts specific to South College - Online.
We've actually written a step by step guide on how to get a refund from South College - Online. Check it out!
The Easiest Way to Cancel South College - Online
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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