Spruce offers a subscription service mainly for healthcare professionals, charging $49 per user per month after a free 14-day trial. The monthly billing is straightforward with no hidden fees, and you can cancel anytime. The plan includes phone and fax lines, and you pay the same rate for each user in your organization. If you see a bill from Spruce, it's likely for this communication service they provide, including text, calls, and fax lines for healthcare teams.
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Cancelling a subscription on Spruce is relatively straightforward as it can be done directly from the web version by going to Settings > Billing or by using a direct link. The process is simple but requires being an administrator of the organization, and there is a necessary step to transfer phone numbers out before cancellation to avoid losing them, which adds slight complexity.
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How to Cancel Spruce: Step by Step
If you purchased through Spruce directly:
- Log in to your Spruce account on the web version.
- Navigate to Settings.
- Select Billing.
- Click on Cancel Subscription.
- Confirm your cancellation when prompted.
- Note that cancellation takes effect immediately and any remaining prepaid balance will be refunded to your payment method on file.
- Be aware that you will lose access to making phone calls or sending messages immediately after cancellation.
- If you have not transferred your numbers out before cancellation, they will be lost.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top.
- Select Subscriptions.
- Find and tap on your Spruce subscription.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions.
- Choose Subscriptions.
- Find your Spruce subscription and tap on it.
- Tap Cancel subscription.
- Confirm your cancellation.
If you purchased through another billing source:
- Visit the website or app of the billing source.
- Log in to your account.
- Look for the section related to subscriptions or billing.
- Locate your Spruce subscription and select it.
- Find the option to Cancel Subscription.
- Follow the prompts to confirm your cancellation.
Tips & Tricks for Canceling Spruce
- Contact customer service multiple times and keep detailed records of each interaction, including dates and the names of representatives.
- Use firm but polite language stating clearly that you want to cancel immediately and request confirmation of cancellation in writing.
- Escalate to supervisors or managers if initial customer service reps do not process the cancellation.
- Request a refund for any charges incurred after cancellation and mention any overdraft fees caused, as this has worked for some users.
- Time your cancellation requests more than a few days ahead of the next billing cycle to help ensure it's processed before next charge.
- Avoid relying solely on verbal cancellation; insist on email or message confirmation you can reference later.
- If facing resistance, file complaints with consumer protection agencies like the Office of Attorney General to leverage additional pressure.
- Be persistent and prepared for some hassle, as users report difficulty and delays even after cancellation confirmation.
- Do not rely fully on automated app or online cancellation; verify the cancellation through direct communication.
- Keep an eye on your bank account for unexpected charges even after cancellation and dispute them promptly with your bank if needed.
Spruce Customer Service Info
If you need assistance, here's how you can get in touch with Spruce's support team.
Cancel Spruce Script
Script
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Hello Spruce Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Spruce Health. Due to recent changes in my practice, I find that I am no longer able to utilize the services effectively. I would appreciate your assistance in processing this cancellation and confirming it via email. Thank you for your help!
Best regards,
Frequently Asked Questions
Spruce's subscription cancellation policy requires an administrator to cancel the subscription via Settings > Billing on the web or a provided device link. Cancellation is immediate, with any prepaid balance refunded, and disables calls and messages, though access to records remains. Phone or fax numbers must be transferred out before cancellation to avoid loss, and messaging carrier registration expires one month post-cancellation.
To cancel your Spruce subscription, you need to be an administrator for your organization on Spruce, which implies you must have access to the account. While there is no explicit mention that a password is needed for cancellation, administrative access typically requires logging in, which would need your password. If you don't remember your password, you can reset it at this URL: https://app.sprucehealth.com/forgot-password. This should help you regain access and proceed with the cancellation if necessary.
- Dissatisfaction with product quality, such as issues with laundry sheets not dissolving and malfunctioning spray bottles.
- Frustration with customer service, including lack of response to cancellation requests and general inquiries.
- Difficulty in canceling subscriptions, with some users reporting repeated charges despite cancellation attempts.
- Desire to stop using Spruce services like phone calls and secure messaging either due to changed needs or preferences.
- Concerns about subscription management such as billing issues or unwanted recurring payments.
Spruce may charge an administrative fee of Baht 3,600 if you cancel your subscription before the expiration date, plus you must pay the difference between the amount already paid and the recalculated actual use period fee. Additionally, Spruce may keep a partial subscription fee if you cancel before the end of the billing period, and you must return any subscribed product(s) at the time set by Spruce to avoid non-refund. If you relocate the product(s) without Spruce's consent, a cancellation fee of up to Baht 20,000 may apply. While you can cancel your subscription anytime, these fees and product return conditions are the key landmines to be aware of.
Before cancelling your Spruce subscription, it's important to know that cancellation is immediate and you will lose access to making calls and sending messages through Spruce; incoming calls will be sent to voicemail. You can still log in to access existing records, but if you don't log in for over 60 days, there might be a delay in accessing them. If you use secure messaging with patients, they can still message your clinic, so setting an auto-reply to inform patients of your unavailability is recommended. Additionally, you must transfer out your phone and fax numbers before cancelling, or they will be irretrievably lost. Carrier registration for business text messaging expires one month after cancellation, and re-registration will incur fees. Any remaining prepaid balance will be refunded to your payment method on file.
- Administrator access: Only organization administrators can cancel a Spruce subscription.
- Login credentials: Ability to log into the Spruce web application as an administrator.
- Access to Settings: Navigate to Settings > Billing to initiate cancellation.
- Payment method on file: Any refund of prepaid balance will go to the payment method on file; ensure this information is current.
- Understanding of immediate cancellation effect: Subscription is canceled immediately—phone calls, messages, and most communication features stop working.
- Auto-reply setup (if needed): Ability to set auto-replies for patient messaging post-cancellation.
- Number transfer steps: If you need to keep any phone or fax numbers, transfer them out before cancelling by contacting Spruce support (Settings > Message Us or Contact Us).
- Acknowledgment that numbers not transferred are lost: Untransferred numbers are irretrievably lost after cancellation.
- Account access for historical records: You can still log in to access existing records after cancellation.
- Plan for data/account deletion (optional): For full data/account deletion, follow the separate process which requires confirmation of phone number, password, and "Delete Account" typed in.
We've actually written a step by step guide on how to get a refund from Spruce. Check it out!
The Easiest Way to Cancel Spruce
If you’re frustrated trying to cancel your subscription, membership, or bill from Spruce—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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