SpyHunter is a software service that helps protect your computer by detecting and removing malware, unwanted programs, and other threats. They offer subscriptions that are billed upfront every three months, starting around $8 to $14 per month depending on the plan. With a paid subscription, you get extra help from customer support and advanced features like system guards and custom malware fixes. If you try it and aren't happy, there's a 30-day money-back guarantee. You might see charges from SpyHunter if you signed up for their protection service or a free trial that converted to a paid subscription.
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The process requires contacting the company through phone or email, providing detailed personal and payment information, and confirming the cancellation with a confirmation code or email. This adds moderate difficulty and time to the process compared to simpler automated online cancellations.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a SpyHunter subscription.
How to Cancel SpyHunter: Step by Step
If you purchased through EnigmaSoftware.com:
- Go to www.enigmasoftware.com.
- Click the "Login" button.
- Log in using your username and password.
- In the navigation menu, go to "Order/Licenses."
- Find your order/license and click the cancel button next to it.
- If you have multiple orders, repeat the cancellation process for each order individually.
If you purchased through MyCommerce:
- Log in to the MyAccount section of MyCommerce.
- Follow the prompts to cancel your subscription.
- If you encounter issues, contact MyCommerce directly by phone or email for assistance.
If you wish to contact support directly:
- Email support at support@enigmasoftware.com or call the support numbers provided on the SpyHunter website.
- You can also open a support ticket in the SpyHunter HelpDesk for further assistance.
Tips & Tricks for Canceling SpyHunter
- Use clear, assertive language in your cancellation request, explicitly stating you want to cancel and deny authorization for future charges.
- Email the company directly if cancellation options are not clearly available on the website.
- Cancel payment methods (credit card or PayPal) associated with the subscription as a fail-safe to stop future charges.
- Identify and contact the third-party processor MyCommerce since SpyHunter subscriptions are often processed through them.
- Escalate by repeatedly following up if no response or confirmation of cancellation is received.
- Initiate cancellation before trial ends to avoid automatic billing.
- Check the Orders/Licenses section on your SpyHunter account; sometimes the cancel button is hidden or hard to find.
- Leverage community shared experiences by checking forums to confirm the correct processes and reliable contact points.
SpyHunter Customer Service Info
If you need assistance, here's how you can get in touch with SpyHunter's support team.
Cancel SpyHunter Script
Script
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Dear SpyHunter Support,
I hope this message finds you well. I am writing to kindly request the cancellation of my SpyHunter subscription. Unfortunately, I have found that I no longer require the service, and I would like to avoid any further billing.
Thank you for your attention to this matter. I appreciate your prompt processing of my cancellation request.
Best regards,
Frequently Asked Questions
SpyHunter subscriptions can be canceled at any time, with paid subscription access continuing until the end of the current period, while Free Trials lose access immediately upon cancellation. Refunds are only available if cancellation and refund requests are made within 30 days of purchase, after which cancellation stops renewal but access continues until period expiry. Cancellation can be done by contacting support or through your payment provider, and refunds immediately terminate product access.
To cancel your SpyHunter subscription, you need to log in to your account at www.enigmasoftware.com using your username and password. Once logged in, you can manage your subscriptions and cancel them if needed. If you don't remember your password, you can reset it at https://www.enigmasoftware.com/forgot-password/. There is no option to cancel without logging in, so having your password is necessary.
- Subscription continues after virus removal: Users cancel after the virus is removed and subscription is no longer needed.
- Impossible or very difficult to cancel: Many users report being unable to cancel subscriptions easily or at all, with poor or no response from support.
- Confusing or deceptive billing practices: Users complain about needing to provide payment info for free trials and unexpected charges.
- Price increases and downgraded licenses without warning: Some users report plans changed from multi-device to single device and being forced to pay more.
- Poor customer support: Support often unresponsive or only provides automated replies, leading to frustration.
- Refund difficulties: Users often seek refunds but report complications or no refunds granted easily.
- Concerns about potential scams: Some users express worries about being scammed due to the above issues.
- Hard to uninstall or remove software: This contributes to users wanting to cancel and get rid of the product.
SpyHunter subscriptions can be cancelled at any time, but refunds are only available if you request cancellation within 30 days of your purchase. After cancellation, you retain access for the remaining paid period, but cancellation of free trials causes immediate loss of access. There are no explicit contracts or early-cancellation fees, but refunds result in immediate loss of product access, and cancellation requests require contacting their support or payment processor with your order details. Be aware that you may need to individually cancel multiple subscriptions if applicable.
Before cancelling your SpyHunter subscription, be aware that you will lose access to key features such as real-time malware detection, removal capabilities, and ongoing updates that protect your system from new threats. Cancellation typically requires contacting EnigmaSoft Support directly via email or a support ticket, and cancelling close to the trial expiry period is crucial to avoid unexpected charges. Additionally, once cancelled, active protection and customer support services will end, so consider maintaining protection through another security solution. Make sure to check any auto-renewal settings and cancel those if applicable to avoid future billing.
- Username or email address associated with your SpyHunter account
- Order or license details (such as order number, if available)
- Full name (first and last name)
- Billing address (including address line, city, state/province/region, ZIP/postal code, and country if not in USA)
- Phone number linked to the account
- Last 4 digits of the card being charged
- Access to your SpyHunter account to log in and cancel via the website, if preferred
We've actually written a step by step guide on how to get a refund from SpyHunter. Check it out!
The Easiest Way to Cancel SpyHunter
If you’re frustrated trying to cancel your subscription, membership, or bill from SpyHunter—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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