SPYPOINT offers a free plan that lets you transmit up to 100 photos per month with no fees or commitments, which is great if you only need basic photo sending. If you need more, they have monthly and annual paid plans that range from sending 250 photos up to unlimited photos, with prices varying depending on the plan you pick. They also have an Insiders Club that gives you extra discounts on these plans if you join. Besides photo plans, you can also buy Full-HD photo and video packages for additional costs. So if you're getting billed by SPYPOINT, it's likely for one of these photo or video transmission subscriptions or packages you signed up for.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process for a subscription or membership to SPYPOINT involves sending a notice to SPYPOINT to exercise the consumer's right to terminate the contract. The instructions are clearly outlined in the terms of service but require some steps such as providing notice and returning products, which makes it relatively straightforward but not instant or fully automated.
Estimated Time
On average, it takes
10 minutes
00
00
minutes to cancel a SPYPOINT subscription.
How to Cancel SPYPOINT: Step by Step
If you purchased through the SPYPOINT website:
- Log into your account on the SPYPOINT web app.
- Click on the 3-bar menu in the top left corner.
- Select "Account" from the menu.
- Navigate to the vertical tab labeled “Payment.”
- Choose the "Cancel Subscription" option, if available, and follow the prompts to confirm the cancellation.
- Check your email for a confirmation message regarding the cancellation.
If you purchased through a mobile app:
- Open the SPYPOINT app on your device.
- Go to your account settings.
- Find the subscription management section.
- Select "Cancel Subscription" and follow the on-screen instructions.
- Look for a confirmation email regarding the subscription cancellation.
If you purchased through a third-party service (like Apple or Google Play):
- For Apple: Open the Settings app, tap your name, then go to "Subscriptions". Locate SPYPOINT and select "Cancel Subscription".
- For Google Play: Open the Google Play app, tap on the profile icon, then go to "Payments & Subscriptions" and select "Subscriptions". Find SPYPOINT and tap "Cancel Subscription".
- Confirm the cancellation and check for confirmation through your email.
Tips & Tricks for Canceling SPYPOINT
- Use the app to cancel subscriptions; the cancellation resets your account to a free plan limit automatically.
- Cancel monthly plans anytime to avoid further billing; each camera requires its own plan so cancel individually.
- Turn off auto-renew on a desktop computer rather than the app to prevent it from reverting back to auto-renewing.
- Call Spypoint customer service if app cancellation does not work; requesting direct cancellation and refunds due to issues can help.
- Escalate by calling your credit card company to stop payments if Spypoint doesn’t cancel charges promptly.
- Timing cancellation after peak usage or at season end to avoid active subscription interruptions.
- Use firm but polite language highlighting dissatisfaction or technical issues to nudge customer service towards quick resolution.
- Monitor billing statements closely for recurring charges and act quickly to dispute if unauthorized charges persist post-cancellation.
- Be aware each camera needs separate cancellation, so verify all devices are unsubscribed to avoid continued billing.
- Manual app cancellation confirmation via screenshot or email can support disputes in case of billing issues.
SPYPOINT Customer Service Info
If you need assistance, here's how you can get in touch with SPYPOINT's support team.
Cancel SPYPOINT Script
Script
Copy
Dear SPYPOINT Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I no longer require the service. Despite having enjoyed the features offered, my current needs have changed and I believe it is best to discontinue my membership at this time.
Please confirm the cancellation and ensure that no further charges will be applied to my account. Thank you for your assistance and understanding.
Best regards,
Frequently Asked Questions
SPYPOINT allows customers to cancel their subscription contract within seven days of receiving the agreement if certain conditions are not met, with possible extension to thirty days if the agreement is not provided in time. Cancellations must be notified to SPYPOINT, and refunds, if applicable, are issued within 15 days of contract termination. SPYPOINT does not provide refunds for unused subscription periods if the contract is canceled after this window, and customers must turn off auto-renewal to avoid further billing; plan changes can only be made at the reset date of the subscription. Customers must also return products in good condition when applicable, with SPYPOINT covering reasonable return costs.
To cancel your SPYPOINT subscription, you generally need to log into your account on the Spypoint app or web app using your email and password to toggle off auto-renewal. However, direct cancellation is done through Spypoint Customer Service by phone or chat, where they can cancel the plan without you needing to do it yourself online. So, while you do need your password to manage auto-renewal settings, actual cancellation can be handled via customer service without needing to input the password again. If you need to reset your password, you can do so here: https://spypoint.com/account/forgot-password.
- Repeated product failures: Cameras stop working, fail to send photos, poor picture quality even in HD, and devices often go offline or lose signal.
- Battery issues: Cameras drain battery very fast.
- Poor customer service: Long wait times, no callbacks, ignoring emails, lack of support via chat, email, or phone.
- Billing problems: Unauthorized auto-renewals despite turning off auto-pay, ongoing charges despite cancellation requests.
- Firmware update difficulties: Updates are risky, can ruin cameras, and customers experience no support managing these.
- Product reliability: Cameras often described as junk, frequent need to reset or replace antennas, and overall unreliable performance.
- Failed cancellations: Difficulty in canceling subscriptions and services, with company ignoring cancellation requests.
- Refusal to repair: Warranty expired but no meaningful repair or support options, minimal discounts offered instead.
- Confusing instructions and setup issues: Difficulty updating and configuring the cameras, confusing user guides.
- Multiple product replacements: Repeated replacements for the same issues without resolution.
With SPYPOINT subscriptions, you generally have the right to cancel within 7 to 14 days of contract or product receipt without penalty, but this requires sending a cancellation notice. There are no explicit early termination fees or lock-in contracts specified, but you must turn off auto-renewal and wait for the plan reset date to change or cancel monthly or yearly plans, which can be inconvenient. Be mindful that cancellations must be actively managed via notice, and the plan resets uniquely per camera, so you cannot immediately downgrade or switch plans mid-cycle, which can feel like a lock-in or trick to prevent instant cancellation.
Before cancelling your SPYPOINT subscription, know that you will lose access to the transmission service that sends photos from your camera to the app. Your device will stop sending photos to the app once you reach the monthly photo limit without a valid subscription, and photos will only be saved locally on the SD/microSD card. Downgrading or cancelling your subscription means you won't receive photos remotely until you renew or upgrade again. Additionally, SPYPOINT reserves the right to delete accounts that have been inactive for at least one year, along with associated data, so prolonged cancellation could risk losing your account data. There are no refunds for unused subscription periods after cancellation, and you must consider that data transmission and remote access are key features that require an active subscription.
- SPYPOINT account email address and (if required) password for login or verification
- Specific camera or plan you wish to cancel
- Name of the subscriber/consumer
- Address of the subscriber/consumer
- Date the service or product was ordered and/or received
- Statement of revocation or cancellation (e.g., "I/we revoke the contract concluded by me/us regarding...")
- Description of the service or product to be canceled
- Date of cancellation request
- Signature (if submitting in paper form)
- Contact method for cancellation (email, letter, or via Customer Service call/chat)
We've actually written a step by step guide on how to get a refund from SPYPOINT. Check it out!
The Easiest Way to Cancel SPYPOINT
If you’re frustrated trying to cancel your subscription, membership, or bill from SPYPOINT—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to SPYPOINT?
SPYPOINT, SPYPOINT INSIDERS CLUB, S-INSIDERSCLUB, SPYPOINT TRANSMISSION PLAN, SPYPOINT MEMBERSHIP, SPYPOINT SUBSCRIPTION, SPYPOINT PAYMENT, SPYPOINT.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
