Square is a company that helps businesses get paid easily and repeatedly through their subscription service. They let businesses set up flexible billing plans where customers can pay weekly, monthly, or at other intervals. Customers might see charges from Square if they subscribe to things like membership fees, donations, or professional services powered by Square. It’s free for businesses to use Square subscriptions, and the company makes money through small transaction fees when customers pay.
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Based on official instructions from Square, canceling a subscription involves a clear and straightforward process within the Square Dashboard, requiring just a few clicks to navigate to the subscription management area and select unsubscribe. This process is simple and user-friendly, making it relatively easy for most consumers.
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minutes to cancel a Square subscription.
How to Cancel Square: Step by Step
If you purchased through Square Dashboard:
- Visit your Square Dashboard.
- Navigate to Settings > Account & Settings > Business Information > Pricing & Subscriptions.
- Click Cancel service next to the subscription you want to cancel.
If you purchased through Square Online:
- Log into your Square Dashboard.
- Go to Account & Settings.
- Select Business Information > Pricing & Subscriptions.
- Find the subscription you wish to cancel and select it.
- Click Cancel to confirm cancellation.
If you purchased through Subscription Management:
- Sign in to your Square Dashboard.
- Go to Orders & Payments (or Invoices & Payments or Payments) > Subscriptions.
- Select the subscription you want to cancel.
- Click the three dots (•••) > Cancel Subscription.
- Confirm the cancellation when prompted.
Tips & Tricks for Canceling Square
- Contact Customer Support Directly: Users often find that the only way to cancel is by directly reaching out to support, as the app or website may not offer a clear cancel option.
- Use Payment Emails for Management Links: Sometimes payment confirmation emails from Stripe (Square’s payment processor) include a link to manage and cancel subscriptions.
- Request Cancellation Via Multiple Channels: Try contacting support by chat, email, and phone to escalate the cancellation request if it isn’t processed promptly.
- Toggle Off Auto-Renew First: If full cancellation isn’t immediately available, disable auto-renew to prevent further charges while pursuing cancellation.
- Be Clear and Firm in Language: Use clear, assertive language stating you want to cancel immediately and request confirmation of cancellation in writing.
- Request Refund if Within the Window: If within 14 days of charge, ask explicitly for a refund along with cancellation.
- Check Billing Settings Thoroughly: Explore Settings > Billing or Account Settings for hidden subscription or payment options that might allow cancellation.
- Document All Communications: Keep records of all chats, emails, or calls as evidence in case of billing disputes or prolonged resistance to cancellation.
- Time Cancellation Requests Strategically: Submit cancellation requests before the next billing cycle or right after a new charge for better chances of refund or immediate stop.
- Be Prepared for a Difficult Process: Users report the process can be opaque or intentionally difficult, so persistence and escalating to supervisors may be necessary.
Square Customer Service Info
If you need assistance, here's how you can get in touch with Square's support team.
Cancel Square Script
Script
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Dear Square Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my business direction, I have decided to reevaluate my current services and subscriptions. I would appreciate your assistance with this cancellation at your earliest convenience.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Square allows you to cancel your subscription services at any time through the Square Dashboard. Upon cancellation, your subscription remains active until the end of the current billing month, after which the service is discontinued from the first day of the following month. You can also downgrade to a free version if available, or pause certain subscriptions with automatic resumption after the pause period ends.
To cancel your Square subscription, you will need your account password as the process requires you to enter your password for confirmation. This is part of the deactivation procedure to ensure security and proper handling of your account. If you don't remember your password, you can reset it using this link: https://squareup.com/account/reset-password. So, make sure you have access to your login credentials before proceeding with the cancellation.
- Frozen or withheld funds: Customers report their money being frozen or withheld without clear explanation.
- Poor customer service: Lack of response or difficulty contacting Square support for resolving issues.
- Account deactivation or suspension: Accounts deactivated due to disputed charges or old balances affecting operations.
- Errors in billing or payments: Mistakes in charging clients or processing transactions causing disputes.
- Delays in transaction transfers: Customers experience delays in funds being deposited into their bank accounts.
- Unclear billing or subscription management: Difficulties in cancelling subscriptions through the dashboard or unwanted auto-renewals.
- Refund issues: Processing fees or refunds not returned as expected leading to dissatisfaction.
- Restrictions on business types: Some customers denied service due to the nature of their business (e.g., crypto-related).
- Loss of essential data support: Concerns about losing payment history, tax forms, and other account data upon cancellation.
Square does not lock you into any contracts, monthly fees, or early cancellation fees for their services. You can cancel your subscription or deactivate your account at any time without penalties or gimmicks. The main thing to be aware of is that there might be specific service cancellation fees if you are managing bookings or appointments, but for general Square services, you can simply stop using them with no binding contract or fees.
Before cancelling a subscription, membership, or bill for Square, know that you can unsubscribe at any time via your Square Dashboard, but the cancellation takes effect at the start of the following month, while you retain service access until the end of the current month. You might have the option to downgrade to a free version, but this will result in losing paid features at the end of your billing period. Additionally, you can pause subscriptions temporarily for up to three months, which also removes the paid features during that time and automatically resumes afterward. It's important to review the product subscription details before cancelling, downgrading, or reactivating, as reactivation will restore paid features.
- Account login credentials (email/username and password)
- Access to the email address associated with your Square account (for verification codes)
- 2-Step Verification device or app (if enabled) to receive or retrieve verification codes
- Account password (required to confirm deactivation)
- Security verification code (delivered by email, SMS, or authenticator app)
- Reason for cancellation or deactivation (to specify during the process)
- Backup of necessary data (such as payment history, Item Library, Customer Directory, and tax documents like Forms 1099-K)
- Information about and access to active subscriptions or services (to cancel them before deletion of the account)
- Completion or cancellation of unfinished operations (such as pending orders, payments, or transactions)
- Account owner or proper permissions (only owners or users with relevant permissions can perform cancellation)
We've actually written a step by step guide on how to get a refund from Square. Check it out!
The Easiest Way to Cancel Square
If you’re frustrated trying to cancel your subscription, membership, or bill from Square—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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