The St. Louis Post-Dispatch offers subscription services mainly for their newspaper, including options for print plus digital access or digital-only subscriptions. Subscribers might get billed for starting, renewing, or managing their subscriptions, and they can also pause delivery during vacations or report missed papers. Billing and subscription management like paying bills, checking account status, or editing account details are handled through customer service either by phone, email (service@stltoday.com), or online portals. So, if someone is getting billed by them, it’s likely for one of these subscription services to receive their news digitally or in print.
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Cancelling a St. Louis Post-Dispatch subscription is moderately difficult because it cannot be done online or by mail, requiring the consumer to make a phone call during customer support hours. Additionally, there is a strict cancellation window of 21 days before auto-renewal, making timing critical and potentially inconvenient for customers.
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How to Cancel St. Louis Post-Dispatch: Step by Step
If you purchased through stltoday.com:
- Visit the St. Louis Post-Dispatch website at stltoday.com.
- Locate the **"Subscriber Services"** section in the top right corner of the webpage, just below the weather information.
- Click on **"Manage Subscription"** to access your subscription details.
- Follow the prompts to find an option to **cancel your subscription**. This may include stopping home delivery or managing other aspects of your subscription.
- If you cannot find a cancellation option online, you may cancel your e-Edition subscription by:
- **Calling:** 314-340-8888
- **Emailing:** e_edition@post-dispatch.com
- Note that there are **no refunds or credits** for cancelled subscriptions. Access will continue through the end of your last paid month.
Tips & Tricks for Canceling St. Louis Post-Dispatch
- Be persistent and prepared to call multiple times. Users report needing to cancel several times before it sticks.
- Request a supervisor if the representative refuses to cancel. Sometimes escalation leads to successful cancellation.
- Remove your credit card information from the account. This can stop further charges and force a refund conversation.
- Be firm and clear that you want to cancel immediately with no further charges. Use direct language and repeat if necessary.
- Call during off-peak hours to reduce hold times. Early mornings or late afternoons on weekdays can be less busy.
- Document the cancellation date and confirmation number, if given. This helps if you need to dispute charges later.
- Be aware of reactivation tactics. Some users noted their subscriptions were automatically reactivated unless they removed payment info.
- Use email as a backup method. If phone cancellation fails, follow up with a firm cancellation request via email.
- Avoid sharing new payment methods after cancellation. Some customers were asked to add card info again which triggered unwanted charges.
- Stay calm but assertive. Polite firmness can prevent operators from prematurely ending the call or dismissing your request.
St. Louis Post-Dispatch Customer Service Info
If you need assistance, here's how you can get in touch with St. Louis Post-Dispatch's support team.
Cancel St. Louis Post-Dispatch Script
Script
Copy
Hello, I hope this message finds you well.
I am writing to request the cancellation of my subscription to the St. Louis Post-Dispatch. Due to personal circumstances, I am unable to continue, and I have decided that it is best for me to discontinue my membership at this time.
Thank you for your understanding and assistance in processing this cancellation. Please let me know if you need any further information from my side to complete this request.
Best regards,
Frequently Asked Questions
The St. Louis Post-Dispatch subscription auto-renews unless canceled more than 21 days before the renewal date by contacting customer care at 1-314-340-8888. Refunds are not given if the remaining subscription term is under 30 days; for refunds over $35, a $35 early termination fee applies. Digital-only subscriptions are non-refundable, and subscribers pay a one-time $6.99 setup fee and a $9.99 fee for paper renewal notices (waived if emailed).
You do not need your password to cancel your St. Louis Post-Dispatch (stltoday.com) subscription. You can cancel your subscription by calling their customer service at 314-340-8888 or by emailing e_edition@post-dispatch.com. If you do need to reset your password for any reason, you can do so via the "Forgot your password?" link on the e-Edition login page here: https://www.stltoday.com/help/article_bdc070b6-ff3c-11e0-be50-001a4bcf6878.html. Cancellation does not require login authentication, making the process straightforward.
- Frequent, unnotified increases in E-Edition subscription prices after initial sign-up, perceived as dishonest or fraudulent.
- Difficulty or impossibility of canceling subscriptions online, with cancellation often requiring calling during limited business hours.
- Continued billing after customers have canceled subscriptions.
- Poor customer service, including inability to reach representatives by phone, unresponsive email support, and unfulfilled promises such as delivery issues and refunds.
- Subscription delivery issues, such as non-delivery or delayed mail delivery.
- Confusing or questionable billing practices, including overlapping payment periods and charges for services not received.
- Perceptions of "shady cancellation practices" and lack of integrity and honesty.
- Online subscription management process is rigged and requires providing personal information that does not grant access.
- Customer service deflects responsibility citing technical difficulties affecting subscription management systems.
- Escalating charges without prior notification and automatic credit card charges that cannot be prevented.
The St. Louis Post-Dispatch subscription has an auto-renewal policy where you must cancel more than 21 days before the renewal date to avoid being charged for another term. If you cancel with less than 30 days remaining in your current term, you won't get a refund, and refunds over $35 are subject to a $35 early termination fee. Cancellation can only be done by calling their customer care at 1-314-340-8888, which may lead to a retention pitch. Be aware of these timing restrictions, fees, and the phone-only cancellation process to avoid unexpected charges and inconvenience.
Before cancelling a St. Louis Post-Dispatch subscription, keep in mind that you must call their customer service at 314-340-8888 to cancel. Once you notify them, your access to the e-Edition will continue until the end of the last paid month since there are no refunds or credits available. By cancelling, you lose access to all digital content and features associated with your subscription. It’s important to consider that any current billing will still cover the remainder of the month you’ve paid for.
- Account number
- Name on the account
- Email address associated with the subscription
- Phone number linked to the account (if applicable)
- Billing address or service address
- Payment method details (last 4 digits, if needed for verification)
- Reason for cancellation (may be asked by customer service)
- Preferred final date for service (if applicable)
We've actually written a step by step guide on how to get a refund from St. Louis Post-Dispatch. Check it out!
The Easiest Way to Cancel St. Louis Post-Dispatch
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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