Stamps.com helps people print official postage stamps and shipping labels right from their computer, saving trips to the post office. They offer a monthly subscription where you get discounted rates for USPS and other carriers, plus handy features like free package pickups, printing shipping labels and certified mail forms, and tracking your shipments all in one place. You might see a bill from them because of this monthly subscription fee, which recently went up by a dollar for most plans. It’s great for anyone who ships packages regularly and wants a simpler way to handle postage and shipping at home or work.
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The cancellation process for Stamps.com is straightforward, offering an online cancellation option with clear steps and the ability to close an account instantly by following the onscreen directions. Alternatively, customer care is available during business hours to assist with cancellations, making it an easy and accessible process.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Stamps.com subscription.
How to Cancel Stamps.com: Step by Step
If you purchased through Stamps.com:
- Online Cancellation:
- Select "Manage Account" from the username drop-down menu.
- Select "Subscription Plan" under Account Settings.
- Click "Close Account" and follow the onscreen directions.
- PC Software Cancellation:
- Go to "Account" in the sidebar.
- Click "Subscription Plan."
- Click "Close your account" and follow the onscreen directions.
- Phone Cancellation:
- Call customer support at 1-888-434-0055, Monday through Friday, 6 am-6 pm Pacific Time.
Tips & Tricks for Canceling Stamps.com
- Be firm and direct: Use clear language like "cancel it, I do not want to buy anything else, cancel my subscription now" to avoid triggers for retention pitches.
- Avoid politeness that dilly-dallies: Being overly polite or unsure often leads to extended hold times and failed cancellations.
- Expect no online cancellation: Many users report no effective way to cancel online; calling the customer service line is usually necessary.
- Call during business hours: Calls are accepted Monday through Friday, 6 am to 6 pm Pacific Time; if you cannot call, email support explaining your constraints and request cancellation by email.
- Use escalation if pushback occurs: Reiterate you want no other offers or cheaper plans, just cancellation. If they resist, firmly repeat your intent or ask for a supervisor.
- Consider using prepaid or virtual cards: Users mention switching to prepaid or virtual credit cards with limited funds to prevent unauthorized future charges if cancellation fails.
- Document your cancellation: Ask for a confirmation email or number to avoid future disputes.
- Timing matters: Call early in the business day to reduce wait times and avoid being caught in retention attempts at the end of calls or days.
- Prepare for retention tactics: Stamps.com customer service may try to retain you with offers; firmly decline and restate your cancellation request.
- Some have reported multiple attempts are needed: Persistence can be necessary if they continue charging after you think you canceled.
Stamps.com Customer Service Info
If you need assistance, here's how you can get in touch with Stamps.com's support team.
Cancel Stamps.com Script
Script
Copy
Dear Stamps.com Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to a change in my business needs, I no longer require the services offered by Stamps.com.
I appreciate the support I have received during my time as a member and would like to ensure this cancellation is processed smoothly. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Stamps.com offers a 30-day risk-free trial during which you can cancel your subscription online or by phone with no service fee. After the trial, the subscription costs $20.99 per month and there are no contracts, allowing you to cancel at any time. Cancellation can be done online or by calling their Customer Care, and billing is done at the end of the billing cycle, so even if you cancel or downgrade, you will still be charged for the prior month's service.
To cancel your Stamps.com subscription, you generally need to log into your account, which requires your password. You can cancel online by going to 'Manage Account' > 'Subscription Plan' and following the instructions to close your account. Alternatively, you can call their customer support to cancel without necessarily needing a password. If you need to reset your password to access your account for cancellation, you can do so at https://stamps.custhelp.com/app/answers/detail/a_id/128/.
- Unexpected monthly charges without clear disclosure during sign-up.
- Difficulty canceling the subscription through the website or customer service.
- Continued billing after cancellation requests or account closure attempts.
- Deceptive sign-up practices such as automatic enrollment into recurring payments.
- Poor customer service and lack of responsiveness to cancellation or refund requests.
- Billing errors or unauthorized charges leading to user frustration.
- Technical issues with account management and platform bugs.
- Perceived high cost relative to occasional shipping needs.
- Negative experiences with refund policies, including partial refunds under pressure.
- No clear communication or notifications about subscription fees after trial periods.
Stamps.com requires you to cancel at least 24 hours before the end of your current billing period to avoid being charged for the next period, and billing is done in arrears, so you will still be billed for the month you cancel in. If you cancel after the 4-week free trial, you may be charged up to one additional service fee. For term service plans, there is an early termination fee equal to the monthly billing fee multiplied by the remaining months, which acts as a lock-in. Cancellation must be done online or by phone, and unused free offer postage is forfeited upon cancellation. Be aware of these timing, fee, and refund conditions when canceling.
Before cancelling your Stamps.com subscription, know that if you cancel after the 4-week trial, you may be charged up to one additional service fee as billing occurs at the end of each cycle. Once cancelled, you lose the ability to add funds to your account and will be limited to a pay-per-print model allowing up to 10 prints per month with additional fees. Key features such as user management, address book, cost codes, Microsoft Word & QuickBooks Integration, automation rules, address verification, multi-recipient printing, hiding postage amounts, basic reporting, ecommerce store connection, and customer support are no longer available. Consider the alternative pay-per-print option if you want to retain some account access without a monthly subscription.
- Stamps.com account login credentials (username and password) to access online cancellation options
- Access to the email address associated with your account (for notifications or confirmation)
- Account number (if contacting customer service by phone, for identification purposes)
- Full name of the account holder
- Billing address or state-issued postal address (for identity verification, especially in states requiring such information)
- State-issued identification (may be requested for certain sensitive actions or identity confirmation)
- Verification answers to questions about your account (e.g. recent transactions or account details)
- Valid payment method on file (required to start the service, mention if needed for verification or outstanding charges)
- Reason for cancellation (may be requested but not required)
We've actually written a step by step guide on how to get a refund from Stamps.com. Check it out!
The Easiest Way to Cancel Stamps.com
If you’re frustrated trying to cancel your subscription, membership, or bill from Stamps.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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