The Ultimate Step by Step Guide to Cancelling a Stamps.com Subscription or Membership (stamps.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Stamps.com helps people print official postage stamps and shipping labels right from their computer, saving trips to the post office. They offer a monthly subscription where you get discounted rates for USPS and other carriers, plus handy features like free package pickups, printing shipping labels and certified mail forms, and tracking your shipments all in one place. You might see a bill from them because of this monthly subscription fee, which recently went up by a dollar for most plans. It’s great for anyone who ships packages regularly and wants a simpler way to handle postage and shipping at home or work.
The cancellation process for Stamps.com is straightforward, offering an online cancellation option with clear steps and the ability to close an account instantly by following the onscreen directions. Alternatively, customer care is available during business hours to assist with cancellations, making it an easy and accessible process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Stamps.com subscription.
How to Cancel Stamps.com: Step by Step
If you purchased through Stamps.com:
Online Cancellation:
Select "Manage Account" from the username drop-down menu.
Select "Subscription Plan" under Account Settings.
Click "Close Account" and follow the onscreen directions.
PC Software Cancellation:
Go to "Account" in the sidebar.
Click "Subscription Plan."
Click "Close your account" and follow the onscreen directions.
Phone Cancellation:
Call customer support at 1-888-434-0055, Monday through Friday, 6 am-6 pm Pacific Time.
How to Contact Stamps.com
If you need assistance, here's how you can get in touch with Stamps.com's support team.
Be firm and direct: Use clear language like "cancel it, I do not want to buy anything else, cancel my subscription now" to avoid triggers for retention pitches.
Avoid politeness that dilly-dallies: Being overly polite or unsure often leads to extended hold times and failed cancellations.
Expect no online cancellation: Many users report no effective way to cancel online; calling the customer service line is usually necessary.
Call during business hours: Calls are accepted Monday through Friday, 6 am to 6 pm Pacific Time; if you cannot call, email support explaining your constraints and request cancellation by email.
Use escalation if pushback occurs: Reiterate you want no other offers or cheaper plans, just cancellation. If they resist, firmly repeat your intent or ask for a supervisor.
Consider using prepaid or virtual cards: Users mention switching to prepaid or virtual credit cards with limited funds to prevent unauthorized future charges if cancellation fails.
Document your cancellation: Ask for a confirmation email or number to avoid future disputes.
Timing matters: Call early in the business day to reduce wait times and avoid being caught in retention attempts at the end of calls or days.
Prepare for retention tactics: Stamps.com customer service may try to retain you with offers; firmly decline and restate your cancellation request.
Some have reported multiple attempts are needed: Persistence can be necessary if they continue charging after you think you canceled.
Why Do People Request Refunds from Stamps.com
Unexpected monthly charges without clear disclosure during sign-up.
Difficulty canceling the subscription through the website or customer service.
Continued billing after cancellation requests or account closure attempts.
Deceptive sign-up practices such as automatic enrollment into recurring payments.
Poor customer service and lack of responsiveness to cancellation or refund requests.
Billing errors or unauthorized charges leading to user frustration.
Technical issues with account management and platform bugs.
Perceived high cost relative to occasional shipping needs.
Negative experiences with refund policies, including partial refunds under pressure.
No clear communication or notifications about subscription fees after trial periods.
Stamps.com Refund Script
Script
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Dear Stamps.com, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Stamps.com Refund Policy
Stamps.com offers a 30-day risk-free trial during which you can cancel your subscription online or by phone with no service fee. After the trial, the subscription costs $20.99 per month and there are no contracts, allowing you to cancel at any time. Cancellation can be done online or by calling their Customer Care, and billing is done at the end of the billing cycle, so even if you cancel or downgrade, you will still be charged for the prior month's service.
The Easiest Way to Get a Stamps.com Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Stamps.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Stamps.com requires you to cancel at least 24 hours before the end of your current billing period to avoid being charged for the next period, and billing is done in arrears, so you will still be billed for the month you cancel in. If you cancel after the 4-week free trial, you may be charged up to one additional service fee. For term service plans, there is an early termination fee equal to the monthly billing fee multiplied by the remaining months, which acts as a lock-in. Cancellation must be done online or by phone, and unused free offer postage is forfeited upon cancellation. Be aware of these timing, fee, and refund conditions when canceling.
Unexpected monthly charges without clear disclosure during sign-up.
Difficulty canceling the subscription through the website or customer service.
Continued billing after cancellation requests or account closure attempts.
Deceptive sign-up practices such as automatic enrollment into recurring payments.
Poor customer service and lack of responsiveness to cancellation or refund requests.
Billing errors or unauthorized charges leading to user frustration.
Technical issues with account management and platform bugs.
Perceived high cost relative to occasional shipping needs.
Negative experiences with refund policies, including partial refunds under pressure.
No clear communication or notifications about subscription fees after trial periods.
Stamps.com account login credentials (username and password) to access online cancellation options
Access to the email address associated with your account (for notifications or confirmation)
Account number (if contacting customer service by phone, for identification purposes)
Full name of the account holder
Billing address or state-issued postal address (for identity verification, especially in states requiring such information)
State-issued identification (may be requested for certain sensitive actions or identity confirmation)
Verification answers to questions about your account (e.g. recent transactions or account details)
Valid payment method on file (required to start the service, mention if needed for verification or outstanding charges)
Reason for cancellation (may be requested but not required)
Before cancelling your Stamps.com subscription, know that if you cancel after the 4-week trial, you may be charged up to one additional service fee as billing occurs at the end of each cycle. Once cancelled, you lose the ability to add funds to your account and will be limited to a pay-per-print model allowing up to 10 prints per month with additional fees. Key features such as user management, address book, cost codes, Microsoft Word & QuickBooks Integration, automation rules, address verification, multi-recipient printing, hiding postage amounts, basic reporting, ecommerce store connection, and customer support are no longer available. Consider the alternative pay-per-print option if you want to retain some account access without a monthly subscription.
Stamps.com offers a 30-day risk-free trial during which you can cancel your subscription online or by phone with no service fee. After the trial, the subscription costs $20.99 per month and there are no contracts, allowing you to cancel at any time. Cancellation can be done online or by calling their Customer Care, and billing is done at the end of the billing cycle, so even if you cancel or downgrade, you will still be charged for the prior month's service.
To cancel your Stamps.com subscription, you generally need to log into your account, which requires your password. You can cancel online by going to 'Manage Account' > 'Subscription Plan' and following the instructions to close your account. Alternatively, you can call their customer support to cancel without necessarily needing a password. If you need to reset your password to access your account for cancellation, you can do so at https://stamps.custhelp.com/app/answers/detail/a_id/128/.
We've actually written a step by step guide on how to get a refund from Stamps.com. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Stamps.com subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Stamps.com account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Stamps.com online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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