Stelo offers an over-the-counter glucose biosensor for people with type 2 diabetes that tracks glucose 24/7 without needing a prescription. They provide flexible buying options including a one-time purchase or monthly and 3-month subscriptions, where subscribers get biosensors automatically shipped every month or quarter with savings. You can pay with major credit cards, Apple Pay, Google Pay, or FSA/HSA cards, and you can delay or cancel your subscription anytime. So if you're getting billed by them, it's likely for a recurring glucose sensor subscription to help manage your glucose levels conveniently at home.
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Cancelling a Stelo subscription is relatively straightforward as it can be done anytime from the 'Subscriptions' tab in the user's account on the Stelo website. There is a slight limitation that the first order cannot be cancelled once placed, but future orders can be modified or cancelled easily through the account interface.
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How to Cancel stelo: Step by Step
If you purchased through Stelo.com:
- Log in to your Stelo account at account.stelo.com.
- Navigate to the Subscriptions tab.
- Locate your active subscription.
- Once your order has shipped, you will have the option to cancel or update future orders.
- Select the option to cancel the subscription.
- Confirm the cancellation. This will stop future shipments and prevent any further charges.
Tips & Tricks for Canceling stelo
- Cancel before the next shipment to avoid being charged for another cycle.
- Persistence is key: Users report difficulty with website cancellations and often had to escalate by contacting support multiple times or using credit card disputes.
- Document everything: Keep records of cancellation attempts, communications, and sensor boxes' serial numbers for replacements or disputes.
- Use firm language: Clearly state you want to cancel immediately and request confirmation of cancellation to avoid further charges.
- Escalate to credit card company disputes if the company continues to charge after cancellation requests.
- Consider using virtual credit/debit cards to control charges, making it easier to stop automatic payments without relying on the company.
- Be cautious of timing gaps: Stelo ships new sensors based on sensor expiration to avoid overlap, which can be used to time your cancellation before shipment triggers.
- Expect no refunds but potential sensor replacements: If sensor issues arise, push for replacements by providing proof and using persistent follow-ups.
stelo Customer Service Info
If you need assistance, here's how you can get in touch with stelo's support team.
Cancel stelo Script
Script
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Dear Stelo Support Team,
I hope this message finds you well. I would like to request the cancellation of my subscription as I have decided to pursue other options that better meet my current needs. While I appreciate the services offered, I am unable to continue at this time.
Please confirm the cancellation of my subscription and ensure that I am not billed further. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Stelo subscriptions can be cancelled anytime from the Subscriptions tab in your Stelo account, but the first order cannot be cancelled once placed. Cancellation stops future shipments and payments, though any shipments already in progress will still be sent. After cancellation, you can create a new subscription at any time.
To cancel your Stelo subscription, you need to log in to your Stelo account and go to the Subscriptions tab where you can manage and cancel your subscription. This implies you need your password to access your account to cancel it, as cancellations are done from within the account interface. If you don't remember your password, you can reset it at the Stelo account login page, which is typically at https://account.stelo.com/en-us, where there should be a "Forgot password" option to reset it. So, having your password is necessary to cancel the subscription online.
- Sensor malfunction: Early session ended alerts indicating the biosensor can no longer determine glucose readings.
- Adhesion problems: Difficulty keeping the biosensor adhered for the full intended period (15 days).
- Signal loss: Frequent or prolonged signal loss where the smartphone stops receiving readings from the biosensor.
- Sensor failure alerts: Notifications of sensor failure or starting sessions with expired or failed biosensors.
- Mobile app issues: Problems receiving notifications or alerts from the app.
- Bluetooth pairing problems: Difficulties pairing the biosensor with the app due to Bluetooth or compatibility issues.
- Shipping or subscription management issues: Delays or confusion around orders and subscription adjustments (cancelling or resubscribing).
You cannot cancel your first Stelo subscription order; cancellation is only possible for future orders after the first shipment. Once canceled, no future shipments or payments will occur, but shipments in progress will still be sent. There are no early cancellation fees or lock-ins, but all fees paid are non-refundable, and you must cancel through your Stelo account. Also, order cancellations (non-subscription) must be done within 60 minutes of placement, otherwise they cannot be canceled. Be aware that subscription prices may change, but you will be notified and can cancel if you disagree with the new price.
Before cancelling your Stelo subscription, keep in mind that you cannot cancel your first subscription order. Cancellation will stop any future shipments and payments, but it will not affect shipments already in progress. Once cancelled, you lose access to the convenience of automatic shipments of the glucose biosensors and any associated app features that depend on an active subscription. You can, however, create a new subscription anytime if you decide to restart. Also, instead of cancelling, you have the option to modify or skip upcoming shipment dates for more flexible scheduling.
- Access to your Stelo account (log in via Stelo.com)
- Navigate to the Subscriptions tab within your account dashboard
- Your account login credentials (email and password associated with your Stelo account)
- Order details or subscription info if needed for reference within your account
- For orders: must not have used guest checkout; only orders placed while logged in can be cancelled online
- First subscription order cannot be cancelled, only subsequent shipments can be cancelled
- Cancellations apply to future shipments only, not those already in progress
We've actually written a step by step guide on how to get a refund from stelo. Check it out!
The Easiest Way to Cancel stelo
If you’re frustrated trying to cancel your subscription, membership, or bill from stelo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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