Storydoc offers three main subscription plans for creating interactive presentations: Starter, Pro, and Team. The Starter plan costs $12 per user per month with basic features and limited active documents, while the Pro plan costs $36 per user per month and includes more advanced features like unlimited templates and collaboration tools. The Team plan is custom-priced and offers unlimited documents and extra services like a storytelling expert. Customers get billed monthly or annually (with a discount for paying yearly), and there's a free trial option for the Starter and Pro plans. So, if you see a charge from Storydoc, it’s likely for one of these subscription plans helping you make better presentations.
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Cancellation can be done at any time but requires contacting customer support via email, which is straightforward but not fully automated or instant, making it easy for users but not the simplest possible process.
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minutes to cancel a Storydoc subscription.
How to Cancel Storydoc: Step by Step
If you purchased through Storydoc:
- Log in to your Storydoc account.
- Navigate to the Account Settings section, typically found in the top-right corner.
- Click on Billing or Subscription options.
- Select Manage Subscription.
- Click on Cancel Subscription and follow any prompts to confirm the cancellation.
- Check your email for a cancellation confirmation.
Tips & Tricks for Canceling Storydoc
- Use clear and firm language stating that you want your subscription or membership cancelled immediately.
- Cancel close to the renewal date to avoid being charged for the next billing cycle while still using the service until then.
- Document your cancellation request by saving emails, chat transcripts, or screenshots as proof in case of disputes.
- Contact multiple support channels such as email, live chat, and phone to escalate if necessary.
- Be persistent but polite when dealing with customer service representatives.
- Ask for direct confirmation of subscription cancellation via email or written communication.
- Look for and use any hidden or less obvious cancellation options sometimes found only in account settings or billing sections.
- Leverage social proof or mention potential complaints to consumer protection forums or payment dispute options if cancellation is resisted.
- Check payment method and consider cancelling automatic payments or removing card details after cancellation confirmation.
- Review terms for refunds but focus primarily on cancelling future recurring payments first.
Storydoc Customer Service Info
If you need assistance, here's how you can get in touch with Storydoc's support team.
Cancel Storydoc Script
Script
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Dear Storydoc Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Storydoc. Unfortunately, I have decided to discontinue my membership due to changes in my project needs and budget constraints.
I appreciate the service you provide and hope to revisit it in the future. Please let me know if you require any further information from my end to process this cancellation.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Storydoc subscriptions are non-refundable but can be canceled at any time. The minimal commitment period is one month, and annual subscriptions come with a discount but are also non-refundable. Upon cancellation, all created Storydocs remain accessible, but editing and analytics features become unavailable.
To cancel your Storydoc subscription, you will likely need to contact their customer support as there is no direct mention of an unauthenticated cancellation method. Storydoc subscriptions are non-refundable but can be canceled at any time by reaching out to support via email at support@storydoc.com or by phone. Since cancellation usually involves accessing account details, your password may be required, but if you've forgotten it, you can reset your password at https://app.storydoc.com/password-reset. This URL allows you to recover your password before proceeding with account or subscription management.
- Unexpected branding presence: Users expected no Storydoc branding but encountered branding on domains, with white labeling costing an additional $100/month.
- Limited features behind paywalls: Essential features locked behind monthly subscription plans, even for those who purchased the lifetime deal.
- Lack of key integrations: Missing or poor integration with popular CRM tools like Hubspot and Pipedrive, contrary to advertised features.
- Poor customer support: Slow or ineffective responses to integration requests and other support needs.
- Misleading tier conditions: Features promised in certain plans were not delivered, causing dissatisfaction and forced downgrades.
Storydoc subscriptions are non-refundable, but you can cancel your subscription at any time. The minimum commitment period is one month, and there is also an option to pay annually for a discount, which may imply a longer upfront commitment. There are no explicit early-cancellation fees or lock-ins mentioned, but be aware that once you subscribe, payments already made are not refunded.
Before cancelling your Storydoc subscription, note that all Storydocs you have created are yours to keep forever, and the links to your presentations will remain active. However, you will lose access to the editor app, meaning you won't be able to modify existing presentations, create new versions, or use the analytics panel. Also, subscriptions are non-refundable but can be canceled at any time with at least a month's commitment. Finally, after cancellation, Storydoc may revoke your access to the platform and related digital assets and remove your content from the web 30 days after termination.
- Account email address associated with your Storydoc subscription
- Full name of the account holder
- Billing details or last 4 digits of payment method for verification
- Subscription plan type (monthly/annual or specific tier)
- Reason for cancellation (if requested by customer support)
- Confirmation of terms (acknowledgment that subscription is non-refundable and access will be revoked)
- Request sent to customer support email (support@storydoc.com)
We've actually written a step by step guide on how to get a refund from Storydoc. Check it out!
The Easiest Way to Cancel Storydoc
If you’re frustrated trying to cancel your subscription, membership, or bill from Storydoc—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Storydoc?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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