Super Publishing Co., through super.so, offers an easy way to create and host websites that work with Notion pages. They have a free plan with basic features and then paid subscriptions starting at $16/month for personal sites, which include domain connection and custom fonts, and going up to $28/month for pro sites with extra features like advanced search and file uploads. They also offer analytics services based on your site traffic and team plans for collaboration. So if you see a charge from them, it’s likely for one of these subscriptions or services you’re using to host or manage your site.
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The cancellation process involves opening a Help Chat in the Super Dashboard and selecting billing followed by cancel. This is straightforward but requires navigating through a chat interface and providing feedback, which adds a slight inconvenience, making it easier than average but not instantaneous.
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minutes to cancel a Super Publishing Co. subscription.
How to Cancel Super Publishing Co.: Step by Step
If you purchased through the Super Publishing Co. website:
- Open Help Chat: In your Super Dashboard, open the Help Chat.
- Navigate to Billing: Once the Help Chat is open, select 'Billing' followed by 'Cancel' to initiate the cancellation process.
- Share Your Experience: During the cancellation process, please kindly share your thoughts on why you're cancelling.
Tips & Tricks for Canceling Super Publishing Co.
- Always call directly: They do not allow cancellations through the app or website, so phone calls are required.
- Be persistent on the phone: Be prepared to talk with customer service representatives multiple times and escalate your call to supervisors if necessary.
- Use clear, firm language: State clearly you want to cancel the subscription immediately rather than giving reasons or excuses.
- Request confirmation: Ask for a confirmation number or email to ensure your cancellation is processed.
- Involve your card provider: If the company resists cancellation or continues charging, contact your credit card company to stop payments or dispute charges.
- Time your call strategically: Call during business hours when supervisors are more likely to be available for escalations.
- Do not rely on the app or website: Only verbal cancellation via phone counts, as per multiple user experiences.
- Escalate firmly but politely: If initial representatives are unhelpful, insist on speaking to a manager or supervisor.
- Document everything: Keep records of call times, names of representatives, and what was said for reference if needed.
- Use social proof if needed: Mention you have seen others successfully cancel by phone and are prepared to escalate further if necessary.
Super Publishing Co. Customer Service Info
If you need assistance, here's how you can get in touch with Super Publishing Co.'s support team.
Cancel Super Publishing Co. Script
Script
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Dear Super Publishing Co. Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my financial situation, I am unable to continue with my membership at this time.
I appreciate the service you provide and hope to return in the future when circumstances allow. Please confirm the cancellation of my subscription and that I will not be charged for the next billing cycle.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Super Publishing Co. (super.so) allows you to cancel your subscription at any time through their Help Chat in the dashboard under Billing. Downgrades take effect at the end of the current billing cycle, and if you delete a paid site, the unused portion of your subscription is credited to your account for future use. Annual subscriptions may have pro-rated refunds, but domain renewals are non-refundable.
To cancel your subscription with Super Publishing Co. (super.so), you need to access the Super Dashboard and use the Help Chat to initiate the cancellation process. This indicates that you need to be logged in, which means you will need your password. If you don't remember your password, you can reset it here: https://app.super.so/reset-password. This process ensures your account security while handling cancellation.
- Unaddressed product bugs causing frustration and negative experiences.
- Unmet value from the product or service as customer needs evolve or due to lack of onboarding and support.
- Checkout friction such as inconvenient long forms, multi-step processes, or system latency.
- Payment failures due to automated payment issues leading to involuntary cancellations.
- Lack of flexibility in subscription options like inability to downgrade, upgrade, or pause the subscription.
- Customers are happy but don’t need the service anymore after their one-time needs are met.
- Economic pressures or a shrinking discretionary wallet leading to cutting non-essential subscriptions.
- Migration to competitors because of better experience or pricing.
- Sensitivity to price changes resulting in cancellations.
- The product's inability to grow with customers, causing loss of continued interest.
Super Publishing Co. (super.so) requires you to cancel your subscription through their Help Chat by first selecting billing and then canceling, which may lead to a delay in straightforward, immediate cancellation. They ask for feedback on why you're canceling, which can feel like a subtle deterrent. However, you can typically cancel your subscription at any time, with no mention of lock-ins, early-cancellation fees, or contracts preventing cancellation; unused subscription portions are credited for future use. This means you are free to cancel but need to follow a process through customer service rather than having instant self-service cancellation.
Before canceling your subscription, membership, or bill with Super Publishing Co. (super.so), be aware that once you cancel, you will lose access to all premium features that require an active subscription. Any paid sites you have will either need to be deleted to receive credit or downgraded to free versions, which will limit functionality and remove paid features. Downgrades only take effect at the end of the current billing cycle, so you retain access until then. Lastly, cancellation requests go through customer support and no refunds are guaranteed unless explicitly stated, so consider your current billing period before cancelling.
- Account login credentials (email and password) for the Super Publishing Co. (super.so) dashboard
- Access to your Super Dashboard to initiate cancellation through the Help Chat
- Selection of the 'Billing' and 'Cancel' options within the Help Chat
- Possible request for feedback or reason for cancellation during the process
- Subscription details such as the site or service being canceled (may be needed to confirm your request)
- Contact information (e.g., email address associated with your account), in case follow-up by support is necessary
We've actually written a step by step guide on how to get a refund from Super Publishing Co.. Check it out!
The Easiest Way to Cancel Super Publishing Co.
If you’re frustrated trying to cancel your subscription, membership, or bill from Super Publishing Co.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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