4 - To suspend your subscription, click on the Suspend button. Your benefits will remain until the remaining subscription days have expired.
5 - To reactivate your suspended subscription later, click on Reactivate.
6 - For Premium subscriptions:
Click on the Premium tab related to your subscription.
7 - To suspend your subscription, click the Suspend button.
8 - To reactivate it later, use the same Reactivate button on the Premium tab.
9 - Ensure that any remaining charges are settled before your next billing cycle to avoid potential issues.
10 - If necessary, contact customer support for further assistance in canceling your subscription.
Superprof is a platform where students can find and connect with tutors for various subjects based on their needs and budget. To contact tutors, students buy a monthly subscription called the Student Pass, which costs $49. After starting lessons, the subscription is no longer needed to keep working with the tutor. Students pay tutors directly for lessons, and tutors set their own fees; Superprof doesn't handle lesson payments or take commissions. This setup helps ensure that only serious students contact tutors, making the experience smoother for both sides.
Superprof provides clear options to manage and cancel the Student Pass subscription directly from the user dashboard, making the process straightforward and user-friendly. Refunds for canceled lessons are processed within 3 to 5 working days, indicating an efficient cancellation and refund system but some variability in tutor policies might add slight complexity.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Superprof subscription.
How to Contact Superprof
If you need assistance, here's how you can get in touch with Superprof's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
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$0
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Tips and Tricks for Getting a Superprof Refund
Cancel the subscription promptly after finding a tutor you like to avoid further charges.
Deleting the app or even your account does not necessarily stop the subscription; ensure you cancel through the account settings or subscription management page on Superprof's website.
Look carefully for a 'Cancel Subscription' button in your account settings or emails as Superprof often places cancellation options there.
Contact Superprof customer support directly with your account details if you cannot find a cancellation option, and keep thorough records of all communications.
Avoid third-party platforms for cancelling subscriptions because direct interaction with Superprof is often required to stop recurring payments.
If charges continue despite cancellation requests, persistently escalate the issue by contacting your bank or credit card company to dispute charges using your email confirmation as proof of cancellation.
If the bank won't allow disputes, escalate the dispute by going up the chain or cancel your debit/credit card to prevent further charges.
Consider copying relevant consumer protection agencies or the state Attorney General in your emails to add pressure and document your efforts.
Use firm and clear language when communicating with Superprof support, e.g., "I am formally requesting cancellation of my subscription effective immediately," and document all replies.
Timing matters: Cancel immediately after you decide not to continue to avoid being charged for the next billing cycle.
After cancelling, verify no new charges appear on your account and follow up promptly if any unauthorized charges occur.
Why Do People Request Refunds from Superprof
Unexpected automatic monthly subscription charges often without clear consent or warning.
Continued billing after cancellation attempts or non-use of the service.
Difficulty in cancelling subscriptions or deleting accounts on the website or app.
Misleading information about fees, especially regarding the "student pass" subscription model.
Poor or non-existent customer service response when requesting cancellations or refunds.
Requests for refunds for charges after cancellation or incorrect billing.
Concerns about fake or outdated tutor profiles and tutors not providing lessons as expected.
Frustration with hidden fees including international transaction charges.
Lack of transparency leading to feelings of being scammed or misled.
Complaint about being charged for services not received, such as tutors not showing up or providing lessons.
Superprof Refund Script
Script
Copy
Dear Superprof, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Superprof Refund Policy
Superprof allows you to manage your Student Pass subscription from the dashboard under the Student Pass tab. You can suspend your subscription by clicking the “Suspend” button, which keeps all benefits until the remaining days expire. To reactivate, simply click “Reactivate.” If your Student Pass ends, you can subscribe again by contacting a new tutor. For pack proposals, cancellation is possible only if the tutor hasn't accepted it; otherwise, you must inform the tutor and contact Superprof directly.
Get help with your refund
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The Easiest Way to Get a Superprof Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Superprof—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Superprof offers a subscription model known as the Student Pass, which charges a monthly fee (around $49). While they state you can cancel at any time from your dashboard, there are numerous user complaints about difficulty in cancelling, unexpected charges, and challenges in obtaining refunds. Some users report being charged immediately even if no tutor was found, and that customer support can be unresponsive or unhelpful regarding cancellations and refunds, making it a potentially painful experience. There appear to be no formal lock-in contracts or early-cancellation fees, but the practical difficulties and automatic renewals act as hurdles to immediate cancellation.
Unexpected automatic monthly subscription charges often without clear consent or warning.
Continued billing after cancellation attempts or non-use of the service.
Difficulty in cancelling subscriptions or deleting accounts on the website or app.
Misleading information about fees, especially regarding the "student pass" subscription model.
Poor or non-existent customer service response when requesting cancellations or refunds.
Requests for refunds for charges after cancellation or incorrect billing.
Concerns about fake or outdated tutor profiles and tutors not providing lessons as expected.
Frustration with hidden fees including international transaction charges.
Lack of transparency leading to feelings of being scammed or misled.
Complaint about being charged for services not received, such as tutors not showing up or providing lessons.
Superprof account login details: You may need to be logged in to your account to access the cancellation options from your dashboard.
Access to the relevant subscription management tab: For tutors, this is the "Premium" tab; for students, it is the "Student Pass" tab on your dashboard.
Email address associated with your Superprof account: Especially if contacting support via email.
Subscription or Student Pass details: Such as expiry date and remaining days (shown in your account dashboard).
Exact transaction date and amount charged: If you are requesting cancellation or a refund via email, providing these can speed up processing.
Communication to your tutor (if applicable): If canceling a lesson pack after it has been accepted, you may need to inform your tutor.
Email to customer support (hey@superprof.com): You may need to send an email detailing your request and include your account email, transaction date, and amount charged.
Before cancelling your Superprof Student Pass subscription, be aware that you will lose the ability to contact and exchange with all tutors on the platform. The subscription allows you to access free first classes offered by most tutors, which you'll no longer have after cancellation. You also lose the benefit of secure lesson payments and support from a dedicated team. Note that you can suspend your subscription to retain benefits until the remaining subscription days are over, and reactivating it later is straightforward. If the subscription ends, you would need to contact a new tutor to subscribe again.
Superprof allows you to manage your Student Pass subscription from the dashboard under the Student Pass tab. You can suspend your subscription by clicking the “Suspend” button, which keeps all benefits until the remaining days expire. To reactivate, simply click “Reactivate.” If your Student Pass ends, you can subscribe again by contacting a new tutor. For pack proposals, cancellation is possible only if the tutor hasn't accepted it; otherwise, you must inform the tutor and contact Superprof directly.
To cancel your Superprof subscription, you do not specifically need your password. You can manage and suspend your subscription directly from the Student Pass or Premium tabs on your dashboard without needing to enter your password again. However, if you need to reset your password for your account for any reason, you can do so via the reset password link: https://www.superprof.com.my/help/students/my-account/change-or-reset-my-password/ . This allows you to regain access if you forgot your password before managing your subscription.
We've actually written a step by step guide on how to get a refund from Superprof. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Superprof subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Superprof account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Superprof online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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