Superprof is a platform where students can find and connect with tutors for various subjects based on their needs and budget. To contact tutors, students buy a monthly subscription called the Student Pass, which costs $49. After starting lessons, the subscription is no longer needed to keep working with the tutor. Students pay tutors directly for lessons, and tutors set their own fees; Superprof doesn't handle lesson payments or take commissions. This setup helps ensure that only serious students contact tutors, making the experience smoother for both sides.
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Superprof provides clear options to manage and cancel the Student Pass subscription directly from the user dashboard, making the process straightforward and user-friendly. Refunds for canceled lessons are processed within 3 to 5 working days, indicating an efficient cancellation and refund system but some variability in tutor policies might add slight complexity.
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minutes to cancel a Superprof subscription.
How to Cancel Superprof: Step by Step
If you purchased through Superprof website:
- Log in to your Superprof account.
- Navigate to your profile.
- For **Student Pass** subscriptions:
- Click on the **Student Pass** tab on your dashboard.
- To suspend your subscription, click on the **Suspend** button. Your benefits will remain until the remaining subscription days have expired.
- To reactivate your suspended subscription later, click on **Reactivate**.
- For **Premium** subscriptions:
- Click on the **Premium** tab related to your subscription.
- To suspend your subscription, click the **Suspend** button.
- To reactivate it later, use the same **Reactivate** button on the Premium tab.
- Ensure that any remaining charges are settled before your next billing cycle to avoid potential issues.
- If necessary, contact customer support for further assistance in canceling your subscription.
Tips & Tricks for Canceling Superprof
- Cancel the subscription promptly after finding a tutor you like to avoid further charges.
- Deleting the app or even your account does not necessarily stop the subscription; ensure you cancel through the account settings or subscription management page on Superprof's website.
- Look carefully for a 'Cancel Subscription' button in your account settings or emails as Superprof often places cancellation options there.
- Contact Superprof customer support directly with your account details if you cannot find a cancellation option, and keep thorough records of all communications.
- Avoid third-party platforms for cancelling subscriptions because direct interaction with Superprof is often required to stop recurring payments.
- If charges continue despite cancellation requests, persistently escalate the issue by contacting your bank or credit card company to dispute charges using your email confirmation as proof of cancellation.
- If the bank won't allow disputes, escalate the dispute by going up the chain or cancel your debit/credit card to prevent further charges.
- Consider copying relevant consumer protection agencies or the state Attorney General in your emails to add pressure and document your efforts.
- Use firm and clear language when communicating with Superprof support, e.g., "I am formally requesting cancellation of my subscription effective immediately," and document all replies.
- Timing matters: Cancel immediately after you decide not to continue to avoid being charged for the next billing cycle.
- After cancelling, verify no new charges appear on your account and follow up promptly if any unauthorized charges occur.
Superprof Customer Service Info
If you need assistance, here's how you can get in touch with Superprof's support team.
Cancel Superprof Script
Script
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Dear Superprof Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Unfortunately, due to changing circumstances, I am no longer able to utilize the service as I had intended.
I appreciate the quality of the platform and the services offered, but I must prioritize my current commitments. Please confirm the cancellation and ensure that no further charges will be applied to my account.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Superprof allows you to manage your Student Pass subscription from the dashboard under the Student Pass tab. You can suspend your subscription by clicking the “Suspend” button, which keeps all benefits until the remaining days expire. To reactivate, simply click “Reactivate.” If your Student Pass ends, you can subscribe again by contacting a new tutor. For pack proposals, cancellation is possible only if the tutor hasn't accepted it; otherwise, you must inform the tutor and contact Superprof directly.
To cancel your Superprof subscription, you do not specifically need your password. You can manage and suspend your subscription directly from the Student Pass or Premium tabs on your dashboard without needing to enter your password again. However, if you need to reset your password for your account for any reason, you can do so via the reset password link: https://www.superprof.com.my/help/students/my-account/change-or-reset-my-password/ . This allows you to regain access if you forgot your password before managing your subscription.
- Unexpected automatic monthly subscription charges often without clear consent or warning.
- Continued billing after cancellation attempts or non-use of the service.
- Difficulty in cancelling subscriptions or deleting accounts on the website or app.
- Misleading information about fees, especially regarding the "student pass" subscription model.
- Poor or non-existent customer service response when requesting cancellations or refunds.
- Requests for refunds for charges after cancellation or incorrect billing.
- Concerns about fake or outdated tutor profiles and tutors not providing lessons as expected.
- Frustration with hidden fees including international transaction charges.
- Lack of transparency leading to feelings of being scammed or misled.
- Complaint about being charged for services not received, such as tutors not showing up or providing lessons.
Superprof offers a subscription model known as the Student Pass, which charges a monthly fee (around $49). While they state you can cancel at any time from your dashboard, there are numerous user complaints about difficulty in cancelling, unexpected charges, and challenges in obtaining refunds. Some users report being charged immediately even if no tutor was found, and that customer support can be unresponsive or unhelpful regarding cancellations and refunds, making it a potentially painful experience. There appear to be no formal lock-in contracts or early-cancellation fees, but the practical difficulties and automatic renewals act as hurdles to immediate cancellation.
Before cancelling your Superprof Student Pass subscription, be aware that you will lose the ability to contact and exchange with all tutors on the platform. The subscription allows you to access free first classes offered by most tutors, which you'll no longer have after cancellation. You also lose the benefit of secure lesson payments and support from a dedicated team. Note that you can suspend your subscription to retain benefits until the remaining subscription days are over, and reactivating it later is straightforward. If the subscription ends, you would need to contact a new tutor to subscribe again.
- Superprof account login details: You may need to be logged in to your account to access the cancellation options from your dashboard.
- Access to the relevant subscription management tab: For tutors, this is the "Premium" tab; for students, it is the "Student Pass" tab on your dashboard.
- Email address associated with your Superprof account: Especially if contacting support via email.
- Subscription or Student Pass details: Such as expiry date and remaining days (shown in your account dashboard).
- Exact transaction date and amount charged: If you are requesting cancellation or a refund via email, providing these can speed up processing.
- Communication to your tutor (if applicable): If canceling a lesson pack after it has been accepted, you may need to inform your tutor.
- Email to customer support (hey@superprof.com): You may need to send an email detailing your request and include your account email, transaction date, and amount charged.
We've actually written a step by step guide on how to get a refund from Superprof. Check it out!
The Easiest Way to Cancel Superprof
If you’re frustrated trying to cancel your subscription, membership, or bill from Superprof—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Superprof?
SUPERPROF, SUPERPROF.COM, SUPERPROF*SUBSCRIPTION, SUPERPROF STUDENT PASS, SUPERPROF TUTOR FEE, SUPERPROF PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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