Support Pets helps people get official Emotional Support Animal (ESA) documentation that is approved by licensed doctors, usually within 24-48 hours. They offer two main packages: a Deluxe ESA Package with physical items like a vest and ID card, and a Digital ESA Package with only electronic documents. The ESA approval lasts for one year, and you need to renew annually to keep the legal protections, with discounted renewal rates available. If you see a charge from Support Pets, it’s likely for the initial documentation or an annual renewal subscription to maintain your ESA status.
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Cancelling the subscription requires calling customer service, which can be straightforward if the call is answered promptly, but the absence of immediate online cancellation options may cause some inconvenience.
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How to Cancel Support Pets: Step by Step
If you purchased through Support Pets website:
- Log in to your account on supportpets.com.
- Navigate to the Account Settings or Subscription Management section.
- Locate the Active Subscriptions or Billing section.
- Select the subscription you wish to cancel.
- Click on the Cancel Subscription button.
- Follow the on-screen instructions to confirm your cancellation.
- You may receive a confirmation email; ensure to save this for your records.
If you purchased through a mobile app:
- Open the app on your mobile device.
- Log in to your account.
- Go to the menu and select Account.
- Find the Subscription section.
- Choose the subscription you want to cancel.
- Tap Cancel Subscription.
- Follow the prompts to finalize the cancellation.
- Keep an eye out for a confirmation email regarding the cancellation.
If you purchased through customer support:
- Contact Support Pets via their contact page.
- Choose your preferred contact method (e.g., email, chat, or phone).
- Provide your account details and request the cancellation of your subscription.
- Wait for confirmation from the support team regarding your cancellation.
Tips & Tricks for Canceling Support Pets
- Be persistent and polite—if first contact doesn’t work, keep calling and emailing.
- Use clear, direct language: “I want to cancel immediately” without offering reasons.
- Call during business hours early in the week and avoid peak call times for quicker service.
- Avoid giving reasons for cancellation as this can lead to pushback or retention efforts.
- Ask for escalation to a supervisor or manager if front-line reps resist cancellation.
- Document all interactions, names, and times to reference in follow-ups or disputes.
- Utilize customer service phone numbers rather than email or chat for faster, more effective cancellation.
- Be aware of terms but focus on your right to cancel, even if policies seem restrictive.
- Knowing refund policies and pushing firmly for refunds if unauthorized charges occur.
- In some cases, threatening to dispute charges with your bank expedited resolution according to users.
Support Pets Customer Service Info
If you need assistance, here's how you can get in touch with Support Pets's support team.
Cancel Support Pets Script
Script
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Hello Support Pets Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription effective immediately. I have enjoyed the services, but due to unforeseen circumstances, I can no longer continue with my membership.
Please confirm my cancellation and any last billing details. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Support Pets offers a refund if a doctor reviews your assessment and you do not qualify for an ESA, issuing a full refund with no questions asked. To request a refund, customers must complete a form and allow 1-3 business days for processing. There is no detailed information available about membership or subscription cancellation policies on the found pages.
To cancel your subscription with Support Pets, you likely need to contact their customer service directly by calling 1-855-700-PETS (1-855-700-7387). Passwords are typically required to manage your account online, but customer service can help with cancellations even if you do not have your password. If you need to reset your password, you can do so at https://my.supportpets.com/forgot. This approach ensures you can cancel your subscription with or without your password by either resetting it or getting assistance over the phone.
- Not receiving the products they were promised.
- Charged amounts different from the special price listed on the website.
- Issues with legitimacy and acceptance of the documentation provided by Support Pets.
- Difficulty or inability to cancel automatic subscription renewals via the Support Pets website.
- Lack of timely responses from customer support regarding cancellation requests.
- Requests for refunds due to issues such as denied documentation by external parties (e.g., school disability office).
- No response to support tickets and emails from customers.
- Business uses evidence of customers opening and using documents sent to dispute refund claims.
- Some complaints are resolved through refunds issued by the business.
Support Pets uses a membership model where cancellation must be done through the member portal or by contacting support, which can be inconvenient if you face difficulty finding the cancellation option. They do not prorate partial months, so you'll retain full access until the end of the current billing cycle, but there are no early-cancellation fees or contracts locking you in. You should be aware that the convenience of immediate cancellation is not provided, and refunds for orders older than 6 months are not available, which can be a limitation especially if you decide to cancel after a long period.
Before canceling your subscription, membership, or bill for Support Pets, it's important to know that you will lose access to your official ESA approval documents provided by a licensed doctor, which include important features like full protection under the federal housing authority (FHA law) and custom ESA forms for landlords. Cancelling means you will no longer have the benefit of eliminating pet restrictions, pet deposits, or extra fees in housing, nor the freedom to take your ESA-approved pet to restaurants, stores, and rideshare services. If you had opted for the automatic renewal plan for maintaining your ESA status, cancelling will stop this renewal, and you may lose your continuous ESA approval. Make sure to consider these service guarantees and protections before deciding to cancel.
- Full name on the account
- Email address associated with your Support Pets account
- Customer ID or Order Confirmation Number (as found in your order confirmation email)
- Phone number (if contacting support by phone)
- Reason for cancellation (optional, but sometimes requested by support)
- Specific membership type or product to cancel (e.g., "PawPass Membership")
- Confirmation of cancellation request (through member portal or by contacting customer service)
- Access to your member portal (to process cancellation online, if applicable)
We've actually written a step by step guide on how to get a refund from Support Pets. Check it out!
The Easiest Way to Cancel Support Pets
If you’re frustrated trying to cancel your subscription, membership, or bill from Support Pets—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Support Pets?
SUPPORT PETS, SUPPORTPETS.COM, SUPPORT PETS LLC, SUPPORT PETS ESA, SUPPORT PETS EMOTIONAL SUPPORT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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