TekSavvy offers home internet packages designed for streaming, gaming, and Wi-Fi use, including wireless LTE internet for rural areas and fast unlimited fibre internet in select locations. They also provide television services with over 125 HD channels and a TV on-the-go feature to watch favorite channels anywhere. Additionally, TekSavvy offers digital home phone packages and bundle deals combining TV and internet. Customers can manage their subscriptions, payments, and billing easily through the MySavvy online portal.
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TekSavvy requires cancellations to be made by phone or email only by the account holder, and cancellations must be submitted no more than 30 days in advance. The process is straightforward but involves waiting for up to 5 business days for processing, making it moderately easy but somewhat time-consuming.
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minutes to cancel a TekSavvy subscription.
How to Cancel TekSavvy: Step by Step
If you purchased through TekSavvy:
- Contact TekSavvy Customer Support via phone or email:
- Phone: Call the TekSavvy customer service team at 1-877-392-3545.
- Email: Send an email request to support@teksavvy.com.
- Provide Account Verification: Confirm that you are the account holder, as only the account holder can request a cancellation.
- Submit Cancellation Request: Clearly state that you wish to cancel your services, and specify the requested cancellation date. Ensure this request is made no more than 30 days in advance of that date.
- Allow Processing Time: Wait for up to 5 business days for the cancellation to be processed.
- Review Final Bill: After cancellation, be prepared for a final invoice covering any usage before cancellation and any outstanding charges.
- Watch for Refunds: Any refunds for unused prepaid fees will be issued via cheque or EFT within 14 days after cancellation completion.
Tips & Tricks for Canceling TekSavvy
- Cancel via phone: Expect long hold times (over an hour) and potential call drops; be persistent.
- Use chat cancellation: Can be quick if you provide a clear cutoff date, but queues can be long.
- Email cancellations@teksavvy.com: Include your account number and exact shut-off date, though responses may be slow or unreliable.
- Use MyAccount portal: Open a support ticket marked “Move out of Canada – cancellation only” to get routed to the back-office team.
- Call at optimal times: Try calling around 8–9 a.m. or after 6 p.m. ET for lower wait times.
- If call drops: Contact TekSavvyCSR on Twitter to help schedule disconnection.
- Escalate if stuck: File a complaint with the CCTS to force processing of your cancellation if TekSavvy stalls.
- Threaten cancellation: Using firm language and mentioning you will escalate or complain can prompt better offers or faster cancellation.
- Be clear and specific: Provide exact cancellation date and account details to avoid back-and-forth.
- Leverage social media: Reaching out publicly on Twitter or other platforms can quicken response from TekSavvy.
- Use repeated attempts: Call or message multiple times if initial attempts fail or requests are ignored.
TekSavvy Customer Service Info
If you need assistance, here's how you can get in touch with TekSavvy's support team.
Cancel TekSavvy Script
Script
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Hello TekSavvy Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my financial circumstances, I need to reduce my monthly expenses.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
TekSavvy's cancellation policy requires that cancellation requests be made by the account holder either by phone or email, no more than 30 days in advance of the desired cancellation date. Cancellations are final and take up to 5 business days to process. Refunds for unused prepaid fees are issued within 14 days after cancellation, calculated based on the remaining days in the billing cycle. Hardware returns and refunds are subject to condition and timing, with specific rules for activation fees and shipping fees.
To cancel your TekSavvy subscription, you must be the account holder and request the cancellation either over the phone or through email. While the specific requirement for a password during cancellation isn't explicitly stated, cancellation requests are linked to the account holder, implying you likely need to verify your identity. If password access is needed for managing your account or submitting cancellation requests through their portal, you can reset your password here: https://login.teksavvy.com/Account/ForgotPassword. This URL is the official TekSavvy password reset page for MySavvy portal users.
- Moving to a location where TekSavvy does not offer service.
- Confusion and complexity around hardware return dates and conditions, especially during disruptions like postal strikes.
- Long waits for installation and technicians not showing up causing delays and frustration.
- Intermittent internet connectivity, frequent outages, and having to regularly reset modems.
- Poor communication and lack of clear updates from customer service about technicians and service issues.
- Unexpected or random charges, particularly related to modem returns or hardware fees.
- Difficulties canceling service including fighting to end contracts and dissatisfaction with refund policies.
- Service interruptions during prepaid periods, sometimes requiring prepayment again to restore service.
- Significant inconvenience or business losses for people working from home due to unreliable service.
- Customer service described as polite but often unhelpful or unable to resolve core issues.
- Negative experience with service reliability and quality, leading some to prefer larger providers despite higher costs.
- Disputes over refunds and modem damage claims.
- Delays and communication problems due to TekSavvy's reliance on external vendors for installations.
TekSavvy allows you to cancel your subscription at any time; however, if you are on a contract period plan, cancelling early will require you to pay an early termination fee (ETF), which is a reasonable estimate of damages TekSavvy incurs. Cancellation requests must be made by the account holder, either over the phone or via email, no more than 30 days in advance, and cancellations are final once processed. Additionally, you will need to return any rented or loaned hardware, and refunds for unused prepaid fees are prorated based on the cancellation date, but some fees (like activation fees if cancelled close to installation) may not be refunded.
Before cancelling your TekSavvy subscription, know that cancellation requests must be made by the account holder either by phone or email and are final once processed, usually within 5 business days. You will lose access to your TekSavvy services immediately after cancellation, and any unused prepaid fees will be refunded based on the remaining days in your billing cycle. If you have hardware from TekSavvy, you can return it for a refund if it's undamaged and returned within specific timeframes, but returns after 90 days are non-refundable. Keep in mind any outstanding charges like bandwidth overages or long-distance fees will be billed on your final invoice, and refunds or credits for downtime only apply if the issue is on TekSavvy's side after extensive troubleshooting.
- Account holder’s name or name of business
- Service address on the account
- Telephone number on the account
- Billing email address on the account
- Last payment amount
- CID account number
- Service to cancel (specify which service, if multiple)
- Date you would like your service cancelled
- Reason for cancellation (optional, but often requested)
We've actually written a step by step guide on how to get a refund from TekSavvy. Check it out!
The Easiest Way to Cancel TekSavvy
If you’re frustrated trying to cancel your subscription, membership, or bill from TekSavvy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to TekSavvy?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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