The Healthy Back Institute offers a monthly subscription called the Live Pain Free Newsletter, delivered digitally with new issues and audio interviews each month. Subscribers enjoy exclusive bonuses, access to a large archive of past newsletters, and locked-in low prices with free shipping. There is no obligation to continue, and you can cancel anytime by phone or through an online account portal. They also offer a 90-day money-back guarantee if you're not satisfied.
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The cancellation process is relatively straightforward as it can be done either by calling a customer service number or through the user's online account, making it accessible and quick. This ease of access results in a low difficulty for cancellation but requires a small amount of effort to either make a call or log in and navigate the account.
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How to Cancel The Healthy Back Institute: Step by Step
If you purchased through SmartShip:
- Log in to your account on losethebackpain.com.
- Navigate to the Manage Subscriptions section.
- Select the subscription you wish to cancel.
- Click on the Cancel Subscription button.
- Follow any additional prompts to confirm your cancellation.
- You will receive a confirmation email regarding your cancellation.
If you purchased through Customer Support:
- Call (888) 342-1126 to speak to customer support.
- Request to cancel your subscription.
- Provide any necessary information to verify your account.
- Ask for a confirmation email for your records.
If you purchased through other means:
- Check your email for the initial purchase confirmation.
- Follow the instructions provided in the email if applicable.
- If direct instructions are not available, use the above contact methods to complete the cancellation.
Tips & Tricks for Canceling The Healthy Back Institute
- Be firm and clear: Simply state "I do not use this and want to cancel" and refuse to engage in retention offers or explanations.
- Avoid reasons related to cost or usage: These often trigger attempts to retain you by offering discounts or benefits.
- Refuse to negotiate: Do not entertain offers or attempts to keep your subscription; keep the conversation focused on cancellation.
- Use a straightforward, non-negotiable tone: Saying "No, cancel my subscription immediately" can be effective.
- Threaten to dispute the charge with your credit card company if they continue to bill after cancellation requests.
- Request written confirmation of cancellation via email or letter to have proof of termination.
- Send a registered letter demanding cancellation as a legal formal notice and obtain proof of sending.
- Call during off-peak hours to avoid long hold times and frustrated customer service representatives.
- Keep records of all calls, emails, and correspondence for possible disputes or complaints.
- If repeatedly billed after cancellation, escalate by filing complaints with consumer protection agencies or your credit card company.
- Consider using a third-party cancellation service that sends cancellation notices on your behalf.
- Be persistent and patient as some users report multiple attempts or disputes to finally cancel effectively.
- Monitor your bank or credit card statements afterwards to ensure no unauthorized recurring billing continues.
The Healthy Back Institute Customer Service Info
If you need assistance, here's how you can get in touch with The Healthy Back Institute's support team.
Cancel The Healthy Back Institute Script
Script
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Dear Healthy Back Institute Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription effective immediately. Unfortunately, due to financial constraints, I am unable to continue with my membership at this time. I appreciate the quality service I have received, but I need to discontinue my subscription.
Please confirm the cancellation and let me know if there are any further steps I need to take. Thank you for your assistance.
Best regards,
Frequently Asked Questions
The Healthy Back Institute's subscription policy allows you to receive products automatically each month at a discounted Members Only price with free shipping. You can pause, change, or cancel your subscription anytime easily by calling their support or through your online account. They offer a 90-day money-back guarantee from the initial order date if you return the empty product, though shipping fees are non-refundable.
To cancel your subscription with The Healthy Back Institute (losethebackpain.com), you typically need the email and password associated with your account to do it online. If you don't have your password, you will need to contact their customer support by phone for assistance, where they may verify your account with other details. You can reset your password online if needed at this link: https://myaccount.losethebackpain.com/forgotpass. This should help you regain access and manage or cancel your subscription easily.
- Unhappiness with product results, including no relief after using the products within the 90-day money-back guarantee.
- Subscription and billing issues, such as continued charges after cancellation requests, difficulty unsubscribing, and unauthorized charges.
- Problems with returns, including waiting delays for refunds after returning products and refusal or resistance to refund the full amount.
- Return shipping costs, which customers find expensive and discouraging for returns.
- Receiving unwanted shipments even after attempting to cancel or stop shipments, causing frustration.
- Strict return conditions, such as requiring products to be in original packaging and like-new condition, leading to refund rejection.
- Issues with free trials and associated shipping fees, which are often non-refundable and require timely cancellations to avoid charges.
The Healthy Back Institute may use a free trial model that converts to a paid subscription if not canceled in time, which can catch users off guard. Cancellation requires going through their website or contacting customer service directly, as simply removing your credit card or address information does not stop charges. There are no upfront contracts or early cancellation fees, but refunds depend on returning unopened bottles within 90 days, and partial refunds may apply for multi-bottle orders. Users should be aware of the persistent billing until formal cancellation and keep records of all cancellation communications.
Before canceling your Healthy Back Institute membership, be aware that you will lose access to their specialized back pain relief content and resources designed to address various types and causes of back pain. Canceling the subscription means you will no longer receive the guided programs, instructional videos, and support materials that help manage and reduce back pain. It's important to gather your membership details and follow the cancellation process carefully—via their website's account section, phone, email, or certified mail—to ensure your cancellation is processed successfully. Additionally, keep records of all communications for proof of cancellation and confirm you receive a cancellation confirmation email.
- Account login details to access your online portal (username and password).
- Order number or customer reference number, typically found in confirmation emails or your account.
- Name and email address associated with your account.
- Reason for cancellation (optional, but sometimes requested).
- Phone number (if calling customer service for cancellation).
- Clear cancellation request in any written communication ("I wish to cancel my membership/subscription").
- Proof of identity if requested, to verify the account holder.
- Documentation of previous correspondence regarding your subscription, if applicable.
- Confirmation email or written proof of cancellation for your records after the process is complete.
We've actually written a step by step guide on how to get a refund from The Healthy Back Institute. Check it out!
The Easiest Way to Cancel The Healthy Back Institute
If you’re frustrated trying to cancel your subscription, membership, or bill from The Healthy Back Institute—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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