The New York Times offers subscription services mainly for their news content. You can subscribe to get the print edition delivered to your home along with unlimited digital access to their articles and two bonus digital subscriptions to share. Subscriptions are billed every four weeks and continue until you cancel, with the option to cancel anytime. There are often special offers like 50% off the first year, and taxes may apply to the subscription charges.
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The cancellation process for The New York Times subscription is relatively straightforward with clear instructions available online to cancel the subscription directly through the user's account. Additionally, there are customer service options via phone or chat to assist if needed, making the process easier compared to more complicated subscription cancellations.
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How to Cancel The New York Times: Step by Step
If you purchased through New York Times directly:
- Go to the New York Times website and log in to your account.
- Navigate to the Account section.
- Select Subscription Overview.
- Click on Cancel your Subscription in the Manage Subscription section.
- Follow the on-screen instructions to complete the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the profile icon in the upper right corner.
- Select Payments & subscriptions.
- Tap Subscriptions.
- Find and select your New York Times subscription.
- Tap Cancel subscription and follow the instructions to confirm cancellation.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and select your New York Times subscription.
- Tap Cancel Subscription and follow the prompts to complete the cancellation.
If you purchased through another third-party service:
- Contact the third-party provider directly to cancel your subscription.
Tips & Tricks for Canceling The New York Times
- Change your billing address to California or New York: Users say that changing your billing address to CA or NY can enable online cancellation due to local regulations.
- Be prepared to call or text them: Cancellation often requires direct communication via phone call or text, unlike subscribing which is quick and easy online.
- Expect persistent retention offers: You may be asked multiple times (up to 7 times) if you really want to cancel, with offers for discounted rates or alternative packages.
- Use firm, clear language: Clearly state that you want to cancel your subscription and do not want any offers, sticking to your decision firmly.
- Cancel close to renewal date: Timing cancellation close to the renewal date can increase the chances of getting better discount offers or smoother cancellation.
- As a last resort, stop payment via your credit card company: Some users report this as an effective workaround if cancellation through official channels is too difficult.
- Be patient and persistent: The process can be agonizing with phone waits or repeated confirmations, so persistence is key.
- Avoid subscribing through third parties if possible: Cancellation is often easier when subscribed directly rather than through bundles or third-party vendors.
The New York Times Customer Service Info
If you need assistance, here's how you can get in touch with The New York Times's support team.
Cancel The New York Times Script
Script
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Dear New York Times Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to budget constraints, I am unable to continue the service at this time. I have enjoyed the content, but I need to prioritize my expenditures.
Thank you for your assistance. I appreciate your help in processing my cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
The New York Times allows subscription cancellation anytime, with the cancellation becoming effective at the end of the current billing period, enabling continued access until then. Cancellations can be made via the account management page, customer service phone, chat, or through third-party providers if purchased there. Refunds are generally at NYTimes' discretion and are not guaranteed, except where legally required or specified, and different rules apply for trial periods or certain subscription types.
To cancel your New York Times subscription, you generally need to log in to your account using your email and password. The cancellation can be done through your account page by selecting Subscription Overview and then Cancel your Subscription. If you don't remember your password, you can reset it here: https://myaccount.nytimes.com/auth/reset-password. Alternatively, you can call phone support at 866-273-3612 or use chat support via their Contact Us button during support hours without necessarily needing your password for these methods, but having access to your account online requires your password.
- Significant price increases making subscription costly and perceived as not justified.
- Perceived bias in coverage, including political bias favoring certain candidates or viewpoints.
- Dissatisfaction with editorial decisions, including controversial op-eds and inadequate investigative reporting (e.g., on Covid-19 origins).
- Coverage quality concerns, such as lack of detailed updates, superficial reporting, or perceived agenda-driven stories.
- Displeasure with foreign policy coverage, particularly perceived partiality or inadequate reporting on conflicts like the Gaza war.
- Frustration with customer service and cancellation process difficulties.
- Economic reasons such as needing to cut back on multiple subscriptions, loss of income, or general financial constraints.
- Preference for alternative news sources that are perceived as more trustworthy or better aligned with individual views.
- Information overload or not finding the content worth the cost.
- Strong feelings about journalistic integrity and desire for honest, unbiased news coverage.
With The New York Times subscription, you can cancel at any time but the cancellation only stops future charges; your subscription continues until the end of the current billing period. There are no early cancellation fees or lock-ins for most users, but Québec residents may face a cancellation fee of up to 10% of their pro-rata refund, capped at CAD $50. Also, if you purchased through a third party like Apple or Google, you must cancel through them, which can sometimes complicate immediate cancellation. Be aware that after cancellation, your access to content will be limited.
Before cancelling your New York Times subscription, know that once cancelled, you will have limited access to the content on nytimes.com. You will lose access to premium articles, special features, and other subscriber-only content that the subscription provides. If you were on a free trial, cancellation results in immediate loss of premium content access. Also, consider that some access to general content might still be available, but the full benefits tied to your membership will no longer be accessible.
- Full name associated with the subscription
- Email address used for the New York Times account
- Subscription ID or billing account number
- 9-digit account number (for some phone or mail cancellations)
- Home address (especially for print subscribers)
- Phone number linked to your account
- Access to your New York Times account (for online cancellations)
- Most recent bill (to confirm subscription details)
- Outstanding balance information (if any)
- Third-party account credentials (if subscribed via Google Play, Apple, etc.)
- Cancellation confirmation request (request proof of cancellation by email)
We've actually written a step by step guide on how to get a refund from The New York Times. Check it out!
The Easiest Way to Cancel The New York Times
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What Are Some Alternatives to The New York Times?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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