The Tennessean offers both digital and print subscriptions for people who want access to their news. If you subscribe, you can manage your billing, update your payment info, and even pause or change your paper delivery. They also provide options to pay bills online and set up automatic payments so you don’t miss a billing. Basically, if you see a charge from them, it’s probably for your subscription or something related to managing your account or delivery.
Difficulty
12345
678910
Easy
Medium
Very Hard
Cancelling a subscription with The Tennessean requires contacting customer service by phone, which is a straightforward but somewhat inconvenient process compared to online cancellation options. The information is clearly provided but adds a slight hurdle as no online automatic cancellation option is mentioned.
Estimated Time
On average, it takes
10 minutes
00
00
minutes to cancel a The Tennessean subscription.
How to Cancel The Tennessean: Step by Step
If you purchased through Credit Card:
- Visit tennessean.com and log into your account.
- Go to your account settings or subscription management section.
- Select Manage Subscription.
- Click on Cancel Subscription.
- Follow any prompts to confirm your cancellation.
If you purchased through Customer Service:
- Call 1-800-342-8237 during business hours:
- Monday - Friday: 8:00am - 5:00pm
- Saturday: 7:00am - 11:00am
- Sunday: 7:00am - 11:00am
- Request to cancel your subscription.
- Confirm with the representative that your cancellation has been processed.
If you purchased through the Online Help Center:
- Visit help.tennessean.com.
- Navigate to the section for account management.
- Select the option to cancel your subscription.
- Follow the online prompts to complete the cancellation process.
Tips & Tricks for Canceling The Tennessean
- Be persistent: Users report needing to repeatedly contact customer service, as cancellation requests may not be processed on the first try.
- Use clear and firm language: State explicitly that you want to cancel immediately and do not want any further charges.
- Call during business hours: Calling early in the day can help get through without long holds.
- Prepare to escalate: If the representative is unhelpful, politely ask to speak with a supervisor or manager.
- Have your account details ready: Provide your subscriber information promptly to avoid delays.
- Use a virtual card or payment method you can control: Some users have used virtual cards to prevent further charges after cancellation attempts.
- Timing matters: Cancelling near the end of the billing cycle can prevent being charged for the next period.
- Document your communications: Keep records of dates, times, and names of representatives you spoke with.
- Legitimate reasons help: Mentioning financial hardship or dissatisfaction with service quality can sometimes aid in cancellation.
- Be aware that refunds are generally not provided: Most reports indicate payments are non-refundable once processed.
The Tennessean Customer Service Info
If you need assistance, here's how you can get in touch with The Tennessean's support team.
Cancel The Tennessean Script
Script
Copy
Dear Tennessean Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription to The Tennessean. Unfortunately, due to recent changes in my financial situation, I need to prioritize my expenses and will no longer be able to maintain my subscription at this time.
I appreciate the quality of content you provide and have enjoyed my time as a subscriber. I kindly ask that you process my cancellation at your earliest convenience and confirm once it has been completed.
Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
The Tennessean's subscription cancellation policy requires that cancellations be made before the automatic renewal to avoid charges for the next period. Once canceled, the subscription remains active until the end of the current billing cycle, with no refunds or prorated credits for unused time, although refunds may be granted at Gannett's discretion. Customers can cancel by contacting customer service via phone or online.
To cancel your subscription with The Tennessean, you generally need to call their Customer Service at 1-800-342-8237, and a password is not required for this phone cancellation. However, if you reside in certain states like California, Georgia, Maine, New York, Oregon, Vermont, or Virginia, you have the option to cancel online through your Account Management page. For online cancellation, you need to log in by activating your subscription and setting a password at tennessean.com/activate. If you forget your password, you can reset it using the "Forgot password" link on their sign-in page.
- Difficulty canceling subscription online; cancellation requires contacting customer care by phone or chat during business hours only
- Auto-renewal of subscription despite prior cancellation requests
- Unexpected or unauthorized charges after promotional rates expire without clear notification
- Customer service resistance or delays in issuing refunds for canceled subscriptions or unauthorized charges
- Minor children being able to sign up and be charged without parental consent, leading to refund disputes
- Problems with subscription delivery for both print and digital versions
- Annual subscription rate increases without prior notification
- Cost concerns with $20/month subscription being considered high by some users
- Technical issues with website and app for accessing content
- Preference for alternative news sources leading to cancellation decisions
The Tennessean allows you to cancel your subscription at any time by contacting customer service, but you must cancel before your subscription auto-renews to avoid being charged for the next period. Payments are non-refundable, and you won’t receive any refunds or credits for the unused portion of your subscription if you cancel mid-period, meaning you effectively pay for the full billing cycle regardless. There are no specific early-termination fees or lock-ins, but the no-refund policy and the need to time your cancellation before renewal are important caveats to be aware of.
Before cancelling your subscription to The Tennessean, it's important to know that cancellations take effect at the end of your current subscription period, so you will still have access until then. Payments are non-refundable, and there are no refunds or credits for the unused portion if you cancel mid-billing cycle. You must cancel before the automatic renewal date to avoid being charged for the next period. Upon cancellation, you will lose access to all subscription content and features once the subscription period ends. For assistance, customer service is available at 1-800-342-8237 or online at help.tennessean.com.
- Full Name (First and Last)
- Phone Number
- Email Address
- Username (if available)
- Password (for online verification if prompted)
- Billing Address
- City
- State/Province/Region
- ZIP/Postal Code
- Country
- Reason for Cancellation
- Last 4 Digits of Card Used for Payment
- Date of Last Charge
- Amount of Last Charge
We've actually written a step by step guide on how to get a refund from The Tennessean. Check it out!
The Easiest Way to Cancel The Tennessean
If you’re frustrated trying to cancel your subscription, membership, or bill from The Tennessean—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to The Tennessean?
TENNESSEAN, THE TENNESSEAN, TENNESSEAN.COM SUBSCRIPTION, THE TENNESSEAN SUBSCRIPTION, TENNESSEAN PRINT, TENNESSEAN DIGITAL
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.avif)
