The BB Company offers supplements through a subscription service called Autoship, where customers can schedule regular monthly shipments and manage or cancel these subscriptions anytime online. They also sell products for one-time purchase, with a 90-day money-back guarantee on those. If you're getting billed by them, it's likely for the monthly shipment of supplements you've subscribed to, which you can skip or cancel before the next charge date. Customer support is available 24/7 to help with cancellations or refunds.
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The cancellation process is straightforward and can be done entirely online through the user's account management page without needing to contact customer support. The steps are clear and automated email confirmation is sent, making it easy for users to cancel.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a thebbco subscription.
How to Cancel thebbco: Step by Step
If you purchased through thebbco.com:
- Log into your account at thebbco.com by navigating to the Account Management page.
- Go to My Subscriptions.
- Select the subscription you wish to cancel by clicking on the View Details button.
- Scroll down to the bottom of the details page and select the Cancel Subscription option.
- Select your reason for cancellation from the options provided.
- Click Proceed to finalize your cancellation.
- You will receive an automated email confirming your cancellation.
- The status of your subscription will update to cancelled in your subscription list and on the View Details page.
If you purchased through Autoship:
- Log into the autoship subscription portal before your next charge date.
- Follow the same steps as listed above for subscriptions on the main site.
- If you need assistance or wish to cancel an order that has already charged, contact the support team.
Tips & Tricks for Canceling thebbco
- Start cancellation via the self-service subscription portal to have a documented trail and avoid delays.
- Be clear and direct: Use unequivocal language such as "I want to cancel my subscription immediately," avoiding explanations or reasons to prevent pushback.
- Document every attempt: Keep records of cancellation confirmation emails, screenshots, and chat transcripts as proof in case of disputes.
- Use escalation paths: If initial customer service resists, escalate by requesting supervisors or using company complaint channels aggressively.
- Time your cancellation strategically: Cancel just before the next billing cycle to avoid unwanted charges but give enough time for processing.
- Avoid cancellation reasons like cost or disinterest, as these often prompt retention offers; simply state the cancellation as a firm decision.
- If online methods fail, call customer service directly and insist on cancellation confirmation while recording the interaction if possible.
- Use chargeback disputes as a last resort if unauthorized charges continue after cancellation attempts.
- Check forums for recent experiences and copy proven language or tactics other users used successfully.
- Be persistent and patient: Some users report needing multiple attempts over days or weeks before final cancellation is acknowledged.
thebbco Customer Service Info
If you need assistance, here's how you can get in touch with thebbco's support team.
Cancel thebbco Script
Script
Copy
Dear BB Company Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Unfortunately, due to financial constraints, I can no longer continue with the service. Please let me know if you need any further information to process this cancellation.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
TheBBCo's membership (Autoship) subscription allows scheduling of regular monthly shipments, which can be canceled or skipped anytime via a self-service subscription portal. It is recommended to cancel before the next charge date for a smooth process, but note there is no money-back guarantee on Autoship subscriptions. Cancellation or refund assistance for orders already charged is available if requested within 12 hours.
Yes, you need to have your password to log into your account to cancel your subscription on thebbco.com. You must log into the Account Management page, navigate to "My subscriptions," and then select the cancel option. If you've forgotten your password, you can reset it using their password reset page here: https://support.thebbco.com/hc/en-us/signin (look for the "forgot password" link). This process requires authentication, so phone support or unauthenticated chat does not seem to be an option for cancellation.
- Unexpected or unauthorized charges on credit cards leading to distrust.
- Difficulty in canceling the subscription causing frustration due to delayed or no response from customer service.
- Concerns about the product quality or dissatisfaction with the subscription items.
- Better deals or alternative products available elsewhere prompting cancellations.
- Change in personal circumstances such as financial constraints or no longer needing the product.
- Perceived lack of value for the price paid for the subscription.
- Auto-renewal without clear consent leading to users wanting to opt-out.
At thebbco.com, you can typically cancel your subscription at any time through their self-service subscription portal before the next charge date, with no lock-ins or early cancellation fees. However, there is no money-back guarantee on autoship subscriptions and cancellations or skips must be done before the next charge to avoid being charged. One-time purchases have a 90-day money-back guarantee and returns are accepted within 90 days, but cancellations must be made within 12 hours of ordering to get an instant refund. So, the main caution is to cancel in time via the portal to avoid unwanted charges.
Before cancelling your subscription with thebbco, note that autoship subscriptions do not have a money-back guarantee, so be sure you want to cancel before the next charge date using their self-service subscription portal to ensure a smooth cancellation process. Once cancelled, you will lose access to any recurring shipments and subscription-exclusive benefits. If you act within 12 hours of a charge, their support team can assist with cancellation. Also, refunds for cancellations and returns follow specific policies, including no returns on subscription orders and a 90-day money-back guarantee only on one-time purchases, not subscriptions.
- Account login credentials (email and password for thebbco.com)
- Access to Account Management page
- Order number or Order ID (for the relevant subscription or purchase)
- Subscription details (the specific subscription plan or product being cancelled)
- Reason for cancellation (required when cancelling a subscription)
- Contact with customer support (if you need to cancel after a charge or outside self-service window)
- Email address associated with your account (for confirmation and follow-up)
- Photo evidence (only for damaged item cancellations/returns; including bottle’s batch number & expiry date if applicable)
- Tracking information (if returning a product)
We've actually written a step by step guide on how to get a refund from thebbco. Check it out!
The Easiest Way to Cancel thebbco
If you’re frustrated trying to cancel your subscription, membership, or bill from thebbco—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to thebbco?
Thebbco charge could appear on your statement as: THEBBCO, THEBBCO.COM, THE BBCO, BB COMPANY, BB CO, THEBB COMPANY, THEBB CO, BB COMPANY ONLINE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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