The PetLab Co. provides science-driven, premium quality supplements designed to optimize pet health. They offer popular products like probiotic chews, immune probiotics, and joint care chews that can be purchased individually or through a subscription plan. Subscribers get the convenience of automatic deliveries with options to adjust delivery frequency, pause, or cancel anytime via their online Customer Portal. Customers might see billing from The PetLab Co. due to these recurring subscription payments for their pet's supplements.
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Canceling a subscription on thepetlabco.ca requires the user to log into their Customer Portal, navigate to subscriptions, and confirm cancellation with a few clicks, which is straightforward but involves multiple steps.
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minutes to cancel a thepetlabco subscription.
How to Cancel thepetlabco: Step by Step
If you purchased through thepetlabco.ca:
- Log into your Customer Portal account.
- If you do not have an account, create one using the signup link provided on the website.
- In the top navigation, click on My Subscriptions.
- This will show you all your active subscriptions.
- Scroll down to Cancel Subscription and click the red Cancel button.
- Select the reason for canceling your subscription from the options provided.
- Confirm your choice by clicking on “No, Still Cancel” to finalize the cancellation.
Tips & Tricks for Canceling thepetlabco
- Request cancellation via email clearly stating you want to end the subscription immediately.
- Use firm, straightforward language
- Call customer service during business hours (Monday-Friday, 9:30 AM to 7:30 PM ET) and be prepared with your account details (name, email, phone number).
- Escalate by asking politely to speak with a supervisor if initial agents are unhelpful.
- Document all communications—emails, call times, and agent names if possible—to strengthen your case if disputes arise.
- Attempt cancellation through your online account portal by going to "My Subscription" and selecting "Edit Subscription" then "Cancel."
- If facing resistance, mention potential dispute with your bank or credit card provider to stop further charges.
- Timing matters: try to cancel well before the next billing cycle to avoid being charged for another period.
- Some users have found success by repeating cancellation requests persistently, including escalating to social media platforms or consumer complaint forums.
- If billing continues after cancellation, contact your bank to dispute charges or formally request a chargeback.
thepetlabco Customer Service Info
If you need assistance, here's how you can get in touch with thepetlabco's support team.
Cancel thepetlabco Script
Script
Copy
Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with The Pet Lab Co. I have appreciated the products and services; however, I have decided to reduce my monthly expenses at this time.
Please confirm that my subscription has been cancelled and let me know if there are any further steps I need to take or information you require from me.
Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
The PetLabCo subscription cancellation policy allows customers to cancel their subscription easily through the Customer Portal by logging in, navigating to "My Subscriptions," and clicking the red Cancel button. Customers need to select a reason for cancellation and confirm their choice; they can also reactivate a cancelled subscription anytime from the portal. Additionally, customers can pause their subscription for up to one month or edit their subscription details, including product selections and delivery frequency, through the same portal.
To cancel your subscription on thepetlabco.ca, you need to log into your Customer Portal account, which requires a password. If you don't have an account, you'll need to create one first. If you've forgotten your password, you can reset it easily using this link: https://auth.thepetlabco.ca/forgot_password. After logging in, you can go to My Subscriptions and cancel your subscription directly from there.
- Product not effective for pet's condition or needs
- Pet's health issues or adverse reactions such as allergies, digestive problems, or seizures
- Too expensive or no longer affordable
- Overstocked or having too much product at home
- No longer using the product or stopped needing it
- Lack of perceived value from the subscription or product
- Inconvenient subscription terms or lack of flexibility to change/cancel easily
- Financial constraints or budget cuts
- Customer service issues or dissatisfaction with company support
- Changed pet situation like pet passing away or no longer needing the product
The PetLab Co. allows you to cancel your subscription at any time through their Customer Portal by simply clicking the red Cancel button and confirming your choice. There are no contracts, lock-ins, or early-cancellation fees mentioned, and you can also reactivate your cancelled subscription whenever you want. The main point to be aware of is that cancellation must be done through their portal or via email, so ensure you follow that process to avoid being billed further.
Before cancelling your subscription at The PetLab Co., know that cancellation stops all future orders that have not yet been processed. When you cancel, you will lose all subscription benefits that come with the membership, but you can reactivate your subscription anytime through your Customer Portal account. During cancellation, the system may present you with an option to keep your subscription before you finalize the cancellation. It's important to carefully consider if you want to keep the regular delivery and perks tied to the subscription before cancelling.
- Access to your Customer Portal account (or ability to create one with your registered email address)
- Registered email address used for your purchase/subscription
- Ability to log in to the Customer Portal to manage subscriptions
- Name associated with your account (recommended for email cancellations)
- Order number (optional but may expedite handling for email support)
- Reason for cancellation (often required when submitting cancellation through the portal)
- Confirmation of your decision in the portal or in your email (such as “No, Still Cancel”)
- If cancelling by email, send your request to help@thepetlabco.ca and include identifying info above
We've actually written a step by step guide on how to get a refund from thepetlabco. Check it out!
The Easiest Way to Cancel thepetlabco
If you’re frustrated trying to cancel your subscription, membership, or bill from thepetlabco—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to thepetlabco?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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