Thomson Reuters offers subscription services mainly for legal and tax professionals, providing ongoing updates and supplements to their print and electronic products like books and research materials. For example, subscribers get regular shipments of updates or electronic updates to keep their information current. Customers might see bills from them because these subscriptions are active for a set term, and even if stopped early, the monthly charges usually continue during that period. So if someone subscribes, they pay regularly to get the latest updates and access to these services.
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The cancellation process for Thomson Reuters subscriptions involves filling out a detailed cancellation form with multiple required fields and submitting it for review. While it is not overly complex or impossible, the need for review and follow-up by customer service adds time and some effort, making it moderately difficult for consumers.
Estimated Time
On average, it takes
2 days
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00
minutes to cancel a Thomson Reuters subscription.
How to Cancel Thomson Reuters: Step by Step
If you purchased through Thomson Reuters directly:
- Go to the online cancellation form.
- Enter your firm's information in the Customer Information section.
- In the Account Number field, enter your firm ID.
- In the Brand field, select CS Professional.
- Type the names of each product or service to cancel in the Product(s) to be Canceled field.
- If you have a recent invoice number for the product or service, enter it into the Invoice Number field.
- In the Requested Cancellation Date field, choose today or a future date.
- Complete the Reason for Cancellation field and then select Submit.
- Wait for a Customer Support Representative to contact you regarding the next steps.
If you purchased through Customer Support:
- Call Customer Support at 1.800.328.4880 with your 10-digit account number.
- Request cancellation of your subscription by providing necessary information.
- Follow any additional instructions given by the Customer Support representative.
Tips & Tricks for Canceling Thomson Reuters
- Contact customer support promptly via phone (1-800-387-5164) or specific emails with clear account and subscription details.
- Be clear and polite when requesting cancellation or refund; express reasons like no clear renewal notice or unused services.
- Document all communications including calls, emails, and texts, and request escalation politely if initial responses fail.
- Time your cancellation request during less busy hours for potentially better service.
- Leverage subscription renewal periods to negotiate cancellations or refunds; cancel well before renewal deadlines.
- Highlight lack of usage or the service being unsuitable to build a stronger case for cancellation or refund.
- Avoid long-term commitments initially to retain flexibility in cancellation if needed.
- Read all subscription terms carefully to identify cancellation windows and requirements.
- Escalate issues if necessary by requesting supervisors or managers and, as a last resort, share unresolved cancellations publicly on forums or social media.
- Use formal written requests via email referencing account info, subscription IDs, and clear termination intent to create a paper trail.
- Consider a refund request within 45 days if eligible, citing unused service and unclear notifications.
Thomson Reuters Customer Service Info
If you need assistance, here's how you can get in touch with Thomson Reuters's support team.
Cancel Thomson Reuters Script
Script
Copy
Dear Thomson Reuters Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my professional needs, I no longer require the services provided by my current plan.
I appreciate your assistance in processing this cancellation at your earliest convenience and would like to confirm that no further charges will be applied to my account.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Thomson Reuters' subscription cancellation policy varies based on the product type and contract terms. To request cancellation, customers can call Customer Support or use an online cancellation form, but submitting a cancellation request does not guarantee cancellation as each request is reviewed according to the contract terms. This applies to various products including print, online services, and legal products.
To cancel your subscription with Thomson Reuters, you do not specifically need your password. You can initiate the cancellation by filling out an online cancellation form with your firm's information and relevant product or invoice details, and then a Customer Support Representative will contact you for the next steps. However, for managing your account or logging in, a password is required, and if you need to reset it, you can do so here: https://www.thomsonreuters.com/en-us/help/sureprep/sign-in-and-security/forgot-password/reset-your-password.html.
- Continued billing after cancellation requests despite customer attempts to close accounts.
- Difficulty in actually cancelling subscriptions, including unheeded promises to close accounts and stop charges.
- Automatic subscription renewals without clear or timely customer consent leading to unwanted charges.
- Billing for subscriptions never received or ordered, causing frustration and claims of unethical business practices.
- Pressure from sales teams to renew subscriptions even when customers refuse or express desire to cancel.
- Inability to modify or cancel contracts without significant penalties or fees.
- Charges continuing during illness or inability to use the service, despite requests to pause or cancel.
- No refund or credit for current subscription periods after cancellation notices are submitted.
- Restrictions on refunds for trial or discounted offers when customers exceed usage limits within a time frame.
- Cancellation policies requiring advance notice (e.g., at least 2 days before renewal) which some customers miss, resulting in unwanted renewals.
- Complex cancellation process, sometimes requiring notification through specific account settings pages.
- Additional fees or charges for accessing certain areas or third-party services which complicate cancellations.
Thomson Reuters uses commitment periods and advance notice requirements as key barriers to immediate subscription cancellation. For example, support contracts and Software as a Service (SaaS) require you to fulfill a 12-month commitment before you can cancel, and GoFileRoom subscriptions must be canceled at least 90 days prior to renewal to avoid automatic renewal for another year. Additionally, cancellation often requires contacting customer support and backing up any data since access will be lost after cancellation, so you cannot simply cancel immediately and walk away without planning ahead.
Before canceling a Thomson Reuters subscription, membership, or bill, it's important to know that many services require a 12-month commitment period before you can cancel. After canceling, you will lose access to support and any related services, and contacting support will incur charges. Certain product families, like Accounting CS and Practice CS, have linked cancellation policies, so canceling support for one cancels support for all in that family. For some services like GoFileRoom, cancellations must be submitted at least 90 days before renewal to avoid automatic renewal. Also, be sure to back up all your data prior to cancellation, as access will be lost once the cancellation is processed.
- First name (of the requester)
- Last name (of the requester)
- Email address
- Business phone
- Account name or company
- Brand (the division or product line, e.g., CS Professional)
- Product(s) to be canceled (list of each subscription, service, or product)
- Requested cancellation date (today or a future date, format MM/DD/YYYY)
- Already backed up data (Yes/No)
- Reason for cancellation
- Job title (optional)
- Office or department (optional)
- Full address (optional)
- Account number (optional)
- Invoice number (optional, if relevant/recent invoice available)
We've actually written a step by step guide on how to get a refund from Thomson Reuters. Check it out!
The Easiest Way to Cancel Thomson Reuters
If you’re frustrated trying to cancel your subscription, membership, or bill from Thomson Reuters—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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