Thrive Market is an online membership store where you can buy organic, non-GMO, and sustainable products at discounted prices. You pay a membership fee either yearly ($59.95) or monthly ($12), which gives you access to great deals, exclusive sales, free gifts, and fast shipping. There are no limits on how often you can order, and you can also get your favorites delivered on a recurring schedule. If you don’t save at least as much as your membership fee in a year, they credit you the difference in Thrive Cash when your membership renews.
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Cancelling a Thrive Market subscription requires contacting their virtual agent, live chat, or phone support, with no fully automated online cancellation option for most users, except for California residents. Customer reviews indicate some frustration with customer service responsiveness and a multi-step process, making cancellation somewhat difficult but feasible within a short time frame.
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How to Cancel Thrive Market: Step by Step
If you purchased through Thrive Market:
- Visit www.thrivemarket.com.
- Log in with your account credentials.
- Scroll to the bottom and click on Support.
- Select the Live Chat feature.
- Request to cancel your membership in the chat window.
- Confirm your account details when prompted.
- Ask for a confirmation of cancellation and refund (if applicable).
If you purchased through Phone:
- Call Customer Support at (+1-917-695-6403).
- Provide account details: your full name, email, and Membership ID (if available).
- Request cancellation and ask for confirmation of your cancellation.
If you purchased through Email:
- Email help@thrivemarket.com.
- Include the following in your email:
- Subject line: Cancellation Request
- Your full name
- Your email associated with the account
- Optional: Your reason for cancellation
- Request confirmation of the cancellation.
- Wait for a response (usually within 24-48 hours).
If you purchased through the Thrive Market App:
- Open the Thrive Market App on your device.
- Tap on Account.
- Select Help.
- Use the chat option to request cancellation.
- Provide necessary account details and request confirmation.
Tips & Tricks for Canceling Thrive Market
- Must cancel via chat or phone; there is no online self-service cancellation.
- Persistence is key; users report needing to repeat cancellation requests multiple times, sometimes up to seven times, to get confirmation.
- Save all chat transcripts and confirmation emails to document cancellation.
- Prepare for upselling or negotiation attempts; Thrive Market representatives often offer discounted membership rates or "thrive cash" incentives to stay.
- Be firm and clear in your language, such as repeatedly stating "cancel subscription" or "cancel membership" even if the agent tries to dissuade you.
- Timing your cancellation request near the end of a free trial or just before annual renewal can help avoid undesired charges.
- Persistence may require follow-up messages or calls if initial cancellation attempts are ignored or delayed.
- After cancellation, you may need to separately request deletion of your stored personal data.
- If phone support is slow or unresponsive, try the chat feature as an alternative method.
Thrive Market Customer Service Info
If you need assistance, here's how you can get in touch with Thrive Market's support team.
Cancel Thrive Market Script
Script
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Dear Thrive Market Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my financial situation, I find it necessary to reevaluate my monthly expenses. I appreciate the value that Thrive Market offers, but at this time I cannot continue my membership.
Please confirm the cancellation of my subscription and let me know if there are any further steps I need to take. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Thrive Market's membership cancellation policy states that upon cancellation, you retain access to your membership perks until the end of the already-paid membership period. If you place an order after cancellation, you will be charged a non-refundable annual membership fee at the current rate.
To cancel your Thrive Market subscription, you generally need access to your account, which implies needing your password to log in and manage the cancellation through the website for most users. However, if you cannot log in, you can also cancel your subscription by contacting Thrive Market via phone at (866) 419-2174 or by emailing support@thrivemarket.com, where you may not necessarily need your password. If you do need to reset your password to log in, you can do so at this link: https://thrivemarket.com/account/password/reset.
- Cost concerns: Many people want to cancel to save money as the membership fee does not align with their budget or perceived value.
- Lack of necessity: Individuals who no longer need organic product delivery or prefer buying from other sources cancel because they feel more organized and self-sufficient.
- Difficulty in cancellation: Customers report frustration with the cancellation process, which often requires contacting customer service via phone or email, rather than being able to cancel easily online.
- Unexpected charges: Recurring charges for memberships or auto-ship orders surprise some members, sometimes because they did not clearly understand the terms or forgot about auto-renewal.
- Refund issues: Users find the refund policy complicated, with refunds mostly available only within the 30-day trial period for yearly memberships, causing dissatisfaction if they want to cancel later.
- Automatic renewals: Memberships and auto-ships renew automatically, sometimes without clear notification, leading to unwanted charges and cancellations.
- Scam-like practices perception: Some members feel the need to create an account and input payment details upfront without browsing is deceptive.
- Price competitiveness: Some customers find prices higher compared to other retailers or alternatives without membership fees, prompting cancellation.
- Customer service challenges: Reports mention chatbot or AI support that is unhelpful and scripted responses that make cancellation annoying.
Thrive Market allows you to cancel your membership at any time, but there are some important caveats. While you won't be charged for subsequent renewal periods after cancellation, all membership fees paid prior to cancellation are non-refundable, except for first-time annual members who can get a full refund within the first 30 days. Once cancelled, you lose your ability to place future orders immediately, and if you reactivate or place orders after cancellation, you'll be charged at the then-current non-refundable rate. There are no contracts or early cancellation fees, but be aware that canceling doesn't refund what you've already paid and ongoing access lasts only until the end of your prepaid period. This means the biggest potential pain point is losing your membership benefits promptly upon cancellation and forfeiting any prepaid fees, so consider this before subscribing or canceling.
Before canceling your Thrive Market membership, know that you will lose access to member-only prices and products, which means you won't benefit from the exclusive discounts available only to members. However, your membership perks continue until the end of your already-paid membership period, so you can still shop at member prices until then. After cancellation is effective, if you place an order, you'll be charged the non-refundable annual membership rate at the current price. Additionally, Thrive Market offers support to help improve your experience before cancellation, including assistance with product recommendations, the option to modify or pause recurring shipments, and a Price Match Guarantee to ensure savings.
- Thrive Market account login credentials (email/username and password) to access your account.
- Access to Account Settings or the "Manage Membership" section if cancelling online (especially for California residents).
- Email address associated with your Thrive Market account—needed if contacting customer service by email or chat.
- Ability to use the virtual agent or live chat feature on Thrive Market’s website.
- Thrive Market customer service contact information (e.g., help@thrivemarket.com, (866) 419-2174) if cancelling via phone or email.
- Access to the subscription confirmation email for any cancellation instructions it may contain.
- Reason for cancellation (optional, but sometimes requested for feedback during the process).
- Knowledge of the membership type (annual, monthly, or trial), especially if seeking a refund as a first-time annual member within 30 days.
- Account holders must initiate the cancellation themselves (no indication that others can cancel on their behalf).
We've actually written a step by step guide on how to get a refund from Thrive Market. Check it out!
The Easiest Way to Cancel Thrive Market
If you’re frustrated trying to cancel your subscription, membership, or bill from Thrive Market—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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