Trainerize is a service that helps people with personal training through workout programs, nutrition tracking, and coaching. They offer different subscription plans that users pay monthly or yearly, starting with a free plan that anyone can use. If you're seeing charges from Trainerize, it's likely for a subscription to one of their paid plans which include extra features like video coaching and nutrition advice. They also have add-ons and support services to help make fitness training easier and more personalized.
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The cancellation process on Trainerize requires logging into the web account, navigating to Billing settings, clicking a cancel button, completing a downgrade survey, and confirming the downgrade. The steps are straightforward and well-documented, with no major obstacles reported, making it relatively easy to cancel.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Trainerize subscription.
How to Cancel Trainerize: Step by Step
If you purchased through Trainerize directly:
- Log into your Trainerize web account.
- Navigate to Settings > Billing.
- At the bottom right of the Base Subscription section, click Cancel auto-renew.
- After making your changes, click AGREE.
- Fill out the downgrade survey to continue downgrading your account.
If you purchased an add-on subscription:
- Log into your Trainerize web account.
- Navigate to Settings > Billing.
- Scroll down to Add-on Subscriptions.
- Select the add-on you wish to cancel.
- Click on the Cancel auto-renew button for that add-on.
- Follow the prompts to complete the cancellation.
Tips & Tricks for Canceling Trainerize
- Check if client self-cancellation is enabled by the coach, as some subscriptions cannot be cancelled by the client directly.
- Use desktop browser to access Trainerize account settings for cancellation if mobile options do not work.
- On iPhone, try cancelling through iPhone Settings > Subscriptions to stop Trainerize billing.
- Contact Trainerize support via email or chat for cancellation requests if self-cancellation is blocked; expect about a day for response.
- Read your contract carefully for any clauses about cancellation, especially regarding moving away or special conditions.
- Provide courteous notice of 30-60 days if required or to maintain goodwill, even if not contractually mandated.
- Use firm and clear language when requesting cancellation to avoid any confusion or delay.
- If facing resistance, escalate politely by requesting to speak to supervisors or higher support levels.
- Stopping payment may be used as a last resort but could have consequences.
- Timing cancellations close to renewal dates helps avoid extra billing cycles.
Trainerize Customer Service Info
If you need assistance, here's how you can get in touch with Trainerize's support team.
Cancel Trainerize Script
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Hello Trainerize Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my personal circumstances, I am unable to continue with the service at this time.
I appreciate the value Trainerize has offered me, and I hope to return in the future when my situation allows. Please confirm the cancellation and let me know if there are any additional steps I need to take.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Trainerize allows account owners to cancel their subscription auto-renewal at any time by logging into their web account, navigating to Settings > Billing, and selecting Cancel auto-renew. After the current paid billing cycle ends, the account is downgraded to a free plan with limitations such as only one coaching client seat and no access to paid add-ons. Trainerize does not offer refunds for unused subscription portions, and the account remains active on the free plan without further billing; permanent account deletion requires a separate process.
To cancel your Trainerize subscription, you need to log into your Trainerize web account and go to Settings > Billing, where you can cancel the auto-renewal of your subscription. While the cancellation itself does not explicitly mention requiring your password, logging into your account is necessary, so you will need your password for that. For permanently deleting your account, you do need to enter your password to confirm the deletion. If you need to reset your password, use this link: https://trainerize.com/password/reset .
- Not getting the desired results from the training plans.
- Expecting a quick fix but facing steady, long-term progress instead.
- Lack of motivational support and accountability compared to in-person training.
- Not using the training plans as much as expected and feeling they are paying for nothing.
- Financial constraints or inability to afford the subscription anymore.
- Dissatisfaction with the app’s features or functionality, including glitches, difficulty of use especially for older clients.
- Trainerize no longer aligning with personal fitness goals.
- Found a more suitable or cost-effective alternative fitness app or service.
- Decline in the quality of customer support received.
- Change in personal circumstances that affect continuing the subscription.
- Wanting to try a new fitness app that offers more personalized workout plans, wider variety of exercises, or better integration with other fitness devices/apps.
Trainerize allows you to cancel your subscription at any time through their provided interface, but be aware that no refunds (full or partial) are given for prepaid amounts if you cancel for convenience. You remain liable for all charges up to the time of cancellation, including the full fees for the current subscription period. Also, once you cancel, Trainerize may immediately delete your account and content, and you must separately handle any contracts with trainers or gyms; they do not assist with those cancellations.
Before canceling your Trainerize subscription, know that your account will be downgraded to the Free plan, which limits you to 1 coaching client and 200 basic clients, with any beyond 200 becoming deactivated. You will lose access to paid add-ons such as Stripe Integrated Payments, Advanced Nutrition Coaching, and Video Coaching, and your custom branded app will be archived in the app store. If you decide to upgrade again later, some features and content like master programs, groups, challenges, and products need to be manually restored, while others like custom client programs and habits will be restored automatically. Keep in mind that you remain liable for all charges accrued up to the time of cancellation.
- Login credentials for your Trainerize account (username/email and password)
- Access to the Trainerize web portal (cancellation is done online, not via mobile app or phone/email unless using your Trainerize-registered email)
- Navigation to Settings > Billing within your Trainerize account
- Selection of the Cancel auto-renew option in the "Base Subscription" section
- Completion of a downgrade or exit survey during cancellation or deletion process
- Account password confirmation if permanently deleting the account
- Trainerize-registered email address when requesting account cancellation via email (requests from other emails may not be accepted)
- Full name and optional identifiers (username, Customer ID, etc.) if submitting a data deletion request externally
- Awareness of contract terms with your trainer, gym, or coach if you joined via a third party—cancellation may need to be performed with them directly
- Choice of cancellation timing (immediate, with/without refund, or at end of billing cycle—where applicable)
- Confirmation of effective date (cancellation may be immediate or at period’s end depending on your choice)
- Responsibility for remaining charges up to the time of cancellation (no automatic refunds for pre-paid periods unless breach is proven)
We've actually written a step by step guide on how to get a refund from Trainerize. Check it out!
The Easiest Way to Cancel Trainerize
If you’re frustrated trying to cancel your subscription, membership, or bill from Trainerize—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Trainerize?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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