Travel Guard offers travel insurance plans that protect you against things like trip cancellations, medical emergencies during travel, trip interruptions, and lost or delayed baggage. They have different plans to fit your needs, from budget-friendly options for domestic trips to comprehensive plans for international travel and family vacations. You might see a bill from them if you bought one of these plans either online or by phone, which usually costs about 5-7% of your trip price. They also provide 24/7 travel assistance to help with re-bookings and emergencies while you're on your trip.
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Cancelling a Travel Guard subscription involves filling out a specific cancellation request form and waiting for an email response, which takes 5-7 business days. Additionally, eligibility restrictions and possibly needing to contact support for certain cases add complexity and time to the process, making it moderately difficult for consumers.
Estimated Time
On average, it takes
10 days
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minutes to cancel a Travel Guard subscription.
How to Cancel Travel Guard: Step by Step
If you purchased through Travel Guard directly:
- Visit the Travel Guard website at travelguard.com.
- Navigate to the Help Center.
- Select Plan Cancellation.
- Fill out the Travel Insurance Plan Cancellation Request Form provided.
- Ensure your request meets the cancellation eligibility requirements:
- Request must be submitted within 15 days of purchase.
- Request must be prior to the departure date listed on your policy.
- No claims should have been filed against the plan.
- Submit the form as instructed on the website.
- If needed, contact customer service at 800-826-5248 for assistance.
If you purchased through a gift card:
- Go to the Travel Guard website.
- Access the Help Center.
- Choose Plan Cancellation.
- Follow the same cancellation steps outlined for direct purchases.
- For refunds or to check the status, call 800-826-5248.
Tips & Tricks for Canceling Travel Guard
- Cancel within the 15-day free-look period to guarantee a refund; cancellations after this period rarely get refunds.
- Call Travel Guard directly rather than assuming cancellation of the flight or booking also cancels the insurance.
- Be polite but persistent and escalate to supervisors or managers if frontline customer service resists cancellation or refunds.
- Provide thorough documentation like medical forms, proof of illness, or cancellation notices to support refund claims.
- Send dated proof from airlines or hotels showing no cash refund available, only vouchers, to strengthen your case for insurer refund.
- If insurer requests repeated confirmations (e.g., reconfirmation emails), comply diligently but remain firm on your refund request.
- Contact the state insurance commission for help if Travel Guard refuses legitimate refund claims.
- Prepare for denial but use credit card dispute options within your credit card provider if cancellation and refund denied unfairly.
- The best timing is as early as possible after purchase or ticket cancellation; waiting reduces chances for cancellation.
- Use clear, fact-based language referencing paid premiums, contract terms, and federal/unfair trade practices laws if needed.
- Escalate the request thoughtfully by asking politely for supervisors and providing a timeline of your interactions and documentation.
Travel Guard Customer Service Info
If you need assistance, here's how you can get in touch with Travel Guard's support team.
Cancel Travel Guard Script
Script
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Dear Travel Guard Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription to your service. Due to unforeseen circumstances, I am no longer able to travel as originally planned, and therefore I will not require travel insurance coverage at this time.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Travel Guard allows a refund of your travel insurance premium if requested within 15 days of purchase, before your trip departure date, and if you haven't filed a claim. If a refund is not possible, you may request a travel insurance premium credit voucher prior to departure, provided you haven't incurred any travel supplier fees or filed a claim. Residents of NY, KS, and SC may have extended refund eligibility.
To cancel your Travel Guard subscription, you can use the Travel Insurance Plan Cancellation Request Form on their website, and it does not explicitly require your password for cancellation. If you encounter any login issues or cannot remember your password, you can contact Travel Guard Tech Support at 866-729-5215 for assistance. If you do need to reset your password for any related login, you can do so here: https://www.travelguard.com/account/forgotpassword. This means you have options beyond just entering a password to manage cancellation.
- Illness or injury, including COVID-19 diagnosis or special medical needs of a family member.
- Trip cancellation by airline or travel agent, leading to unused travel arrangements.
- Changes in personal circumstances that prevent travel plans from proceeding.
- Denial of claims due to not meeting policy requirements or documentation shortages.
- Difficulties with customer service, such as poor communication and challenges reaching supervisors.
- Requesting refunds within the 15-day refund policy window but facing denial.
- Confusion and dissatisfaction when refunds are denied despite receiving full refunds from airlines or travel agents.
- Trips canceled but the insurance premium is not refunded, causing frustration.
- Rebooking trips and purchasing new insurance but still being charged for the initial unused insurance policies.
Travel Guard requires you to request a refund within 15 days of purchasing the policy and before the trip departure date to cancel your subscription and get a refund. If you miss this 15-day window or have already filed a claim, you are not eligible for a refund, but may receive a premium credit voucher instead under specific conditions. There are no typical "lock-in" contracts, but the 15-day refund window and the conditions around claims and trip departure act as key restrictions that can prevent immediate cancellation and refund.
Before cancelling a Travel Guard subscription, membership, or bill, know that if you purchased the plan within the last 15 days, you may be eligible for a refund if no claim has been filed and you haven't passed the policy's departure date. If it's been over 15 days since purchase, you might receive a premium credit voucher instead, provided no non-refundable trip costs or claims have been made. Cancelling also means you will lose coverage benefits such as trip cancellation protection and other travel insurance features. You will need to complete a cancellation request form with detailed information including your policy number, reason for cancellation, and details about any fees or penalties incurred. For further assistance, you can contact Travel Guard at 800-826-5248.
- Policy Number
- First Name and Last Name of the policyholder
- Email Address associated with the policy
- Trip Departure Date
- Are you applying for a voucher or refund? (selection required)
- Reason for Cancellation
- Agent Name (if applicable)
- Requestor (Agent or Customer)
- Have you incurred any travel supplier fees, penalties, or had any losses of non-refundable, pre-paid trip cost? (Yes/No selection)
- Verification text (CAPTCHA or security answer)
- Proof of payment for the trip (may be requested)
- Proof of travel/reservations (may be requested)
- Documentation to support the reason for cancelling your trip (if applicable)
We've actually written a step by step guide on how to get a refund from Travel Guard. Check it out!
The Easiest Way to Cancel Travel Guard
If you’re frustrated trying to cancel your subscription, membership, or bill from Travel Guard—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Travel Guard?
Travel Guard, Travel Guard Insurance, AIG Travel Guard, Travel Guard Direct, TG Travel Insurance
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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