Travelzoo is a service that offers exclusive travel, local, and entertainment deals you won't find on other sites. For $40 a year, you get access to special, carefully chosen offers, early access to the most popular deals, and some extra perks like free airport lounge passes if your flight is delayed. They bill you automatically each year, but you can cancel anytime and still use your membership until the year is up. It's a great option if you like finding unique travel deals and getting alerts about them.
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Canceling a Travelzoo subscription is relatively easy as it can be done online in the user's account settings by canceling the auto-renewal or by contacting Member Services. The membership itself expires at the end of the 12-month period after cancellation, meaning the user does not lose access immediately.
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How to Cancel Travelzoo: Step by Step
If you purchased through Travelzoo directly:
- Visit the Travelzoo website and click on the "Sign In" option located at the upper right corner.
- Log in to your account using your email and password.
- Select "My Account" from the drop-down menu after logging in.
- Click on "Manage my subscription" to access your subscription settings.
- Choose the option to cancel the auto-renewal of your membership.
- Confirm your changes; your membership will then expire at the end of the 12-month period.
If you need assistance:
- Contact Travelzoo Member Services through their support page.
- Provide them with any necessary account information to process your cancellation.
Tips & Tricks for Canceling Travelzoo
- Cancel within the refund window: Act quickly and initiate cancellation before the trial or refund window closes, as even minutes past can result in denial.
- Use email for documentation: Send cancellation requests via email to create a paper trail and insist on written confirmation of cancellation.
- Be persistent and polite: Firm but courteous language tends to elicit better responses; escalate politely if first contact is unhelpful.
- Escalate to supervisors or managers: If frontline customer service refuses to cancel or refund, ask to speak to a supervisor or escalate your case.
- Call during business hours: Contact customer service during stated business hours (Mon-Fri 9am-6pm ET) for more effective communication.
- Leverage timing on subscription renewals: Cancel well before the annual renewal charge to avoid being locked into a full year.
- Use specific refund or cancellation policy language: Reference Travelzoo's refund policies (like 7 to 14-day refund window) in your communication.
- Document all interactions: Keep records of all communications, dates, times, and names of representatives spoken to for follow-up or escalation.
- Avoid using third-party payment methods for cancellation issues: Direct communication with Travelzoo customer service is necessary, as third parties may not intervene.
- Request confirmation of cancellation in writing: Ensure you receive confirmation via email or written document to avoid future charges.
Travelzoo Customer Service Info
If you need assistance, here's how you can get in touch with Travelzoo's support team.
Cancel Travelzoo Script
Script
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Dear Travelzoo Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my Travelzoo subscription. Due to changes in my personal circumstances and a lack of recent travel plans, I believe it would be best to discontinue my membership at this time.
I appreciate the services provided and have enjoyed the deals; however, I no longer feel that I will be able to take full advantage of the subscription. Please confirm my cancellation at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Travelzoo members can cancel the auto-renewal of their subscription either online through their account or by contacting Member Services. The membership remains active until the end of the current 12-month period after cancellation. Additionally, members can request a refund within the first 14 days if not satisfied. Memberships automatically renew annually unless auto-renewal is canceled.
To cancel your Travelzoo subscription, you need to sign in to your account on the Travelzoo website and select "Manage my subscription." This means you will need your password to access your account and manage your subscription. If you don't remember your password, you can reset it using this link: https://www.travelzoo.com/account/reset-password/. There is no indication that phone support or chat support allows cancellation without signing in.
- Difficulty canceling paid subscriptions, feeling "stuck" for another year.
- Ambiguous terms and conditions creating confusion about refund eligibility.
- No refunds or credits available for cancellations beyond a 14-day window.
- Unexpected additional taxes and fees not clearly disclosed upfront.
- Bait-and-switch tactics where deals appear cheaper but the final cost is higher.
- Poor customer service and difficulties logging into paid accounts.
- Charges for yearly subscriptions despite customers not using the service or canceling within the allowed period.
- Deceptive fee disclosures leading to dissatisfaction.
- Inability to get refunds after cancellation requests.
- General dissatisfaction with pricing transparency.
Travelzoo requires you to cancel your membership by contacting customer service via email, which can be inconvenient and may delay immediate cancellation. You must cancel within 14 days of membership or trial start to receive a refund; otherwise, there are no refunds for renewals or after this period, and the membership auto-renews, charging your payment method until you explicitly cancel. Additionally, subscriptions purchased through third parties like Google Play or Apple App Store must be managed through those platforms, and Travelzoo does not offer refunds for these, which can be another landmine to watch out for.
Before cancelling a Travelzoo subscription, you should know that if you cancel within 14 days from the start of your membership, you may be eligible for a full refund, and your membership ends at the time of refund. If you cancel after this 14-day period, you will lose auto-renewal, but can continue to use your membership until the end of the current paid period with no pro-rated refund. Upon cancellation, your membership will not renew, and Travelzoo may delete all your account data without further notice. If you subscribed through third-party platforms like the Apple App Store, you need to cancel through those providers. Importantly, after cancellation, you lose access to members-only exclusive travel deals and offers.
- Travelzoo account email address (used to identify your subscription or membership)
- Password (to sign in to your account, if canceling through the website)
- Full name (may be required for verification)
- Phone number (if contacting customer service by phone)
- Subscription or membership type (e.g., standard, premium, or trial membership)
- Billing details or payment method (may be necessary if disputing a charge or for refund requests)
- Details about your membership start date and renewal date (to determine refund eligibility)
- Order or transaction number (if available, for faster service)
- Reason for cancellation (sometimes requested, but not always required)
- Written request or notification (if emailing support, clearly state your wish to cancel)
- For subscriptions purchased through third parties (e.g., Google Play, Apple App Store), you will need your credentials for those services and must cancel directly through those platforms
We've actually written a step by step guide on how to get a refund from Travelzoo. Check it out!
The Easiest Way to Cancel Travelzoo
If you’re frustrated trying to cancel your subscription, membership, or bill from Travelzoo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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