TrendSpider is a platform that helps traders by offering tools for technical analysis and market data. They have subscription plans that can be paid monthly or yearly, and users get billed based on the plan they choose. Apart from the main subscription, there are optional extra fees for things like futures market data and professional investor data. If you see charges from them, it's usually because of your subscription plan or optional add-ons you signed up for.
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Cancelling a TrendSpider subscription can be done easily online by disabling auto-renewal in account settings or through phone, email, or live chat. The process is straightforward but requires account login and some interaction, making it slightly more involved than a one-click cancellation, hence a difficulty score of 3.
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minutes to cancel a TrendSpider subscription.
How to Cancel TrendSpider: Step by Step
If you purchased through TrendSpider directly:
- Log in to your TrendSpider account.
- Click on your name in the top right corner of the screen.
- Select Account & Settings from the menu.
- In the dialog window that opens, click on the Plan tab.
- Click on the Cancel Auto-Renewal link to initiate the cancellation process.
- Complete the cancellation process; you will receive an e-mail confirmation once it's completed.
If you purchased through Telephone:
- Call (833) 587-3637.
- Request a cancellation from the representative.
If you purchased through E-mail:
- Send an e-mail to hello@trendspider.com.
- Ensure you send it from the same e-mail address as your TrendSpider account.
- Include a request for cancellation in your e-mail.
If you purchased through Live Chat:
- Log in to your TrendSpider account.
- Click the “Chat” option in the app.
- Select Talk to a Human to connect with an agent.
- Request cancellation during your chat.
Tips & Tricks for Canceling TrendSpider
- Cancel right before the renewal date to avoid additional charges, as late cancellations may not be accepted.
- Use clear and firm language in your cancellation request, stating that you do not wish to renew and want confirmation of cancellation.
- Send cancellation requests via email so you have written proof of your request and date.
- If the online cancellation option is problematic, escalate directly to customer support through live chat or phone call, emphasizing the need for immediate cancellation.
- Request a confirmation email after cancellation to ensure the subscription will not renew automatically.
- Be polite but assertive, mentioning you are considering other services to add weight to your request.
- Keep records of all communications in case of disputes or continued billing.
- Consider social media or public posts if initial cancellation attempts fail, as companies may respond faster to public visibility.
- Check for trial period cancellation if applicable, to cancel with no charges.
TrendSpider Customer Service Info
If you need assistance, here's how you can get in touch with TrendSpider's support team.
Cancel TrendSpider Script
Script
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Dear TrendSpider Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. While I have appreciated the service, I have decided to discontinue my membership due to current financial constraints.
Please confirm the cancellation of my subscription and any billing that may be outstanding. Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
TrendSpider's membership cancellation policy allows you to cancel the automatic renewal of your account anytime via e-mail, telephone, or live chat. Trial fees are non-refundable, while renewal fees can only be refunded if requested within 72 hours of the charge and after cancellation; refunds are not automatic and must be requested. After 72 hours, all renewal fees are non-refundable, and all sales are final, with charging authorized on file credit cards for renewals if not canceled beforehand.
To cancel your TrendSpider subscription, you can do it online by logging in and navigating to your account settings, which requires your password. If you cannot log in or prefer not to use the online method, you can also cancel by phone, email, or live chat without needing to provide your password. For password resets, you can use this link: https://trendspider.com/account/forgot-password. This way, if you need to cancel online but forget your password, you have an easy way to reset it.
- AI functionality does not work as expected, requiring expensive additional services to execute trades.
- Lack of long-term indicators like weekly or monthly charts; only intraday charts are available.
- Poor customer support, especially lack of assistance in setting up strategies and rude communication reported.
- Subscription renewal confusion and difficulty with getting refunds after the 72-hour refund period.
- Features not meeting expectations such as automated pattern recognition limitations and user interface challenges.
- High cost compared to free or cheaper alternatives providing similar information.
- Limited integration with brokers, leading to manual processes.
TrendSpider allows you to cancel your subscription at any time, but be aware that trial fees are never refundable and renewal fees can only be refunded if you request the cancellation and refund within 72 hours of the charge. After this 72-hour window, all renewal fees are non-refundable, and all sales are final. Cancellation does not automatically issue a refund; you must first cancel and then contact support within the 72-hour period to request a refund, so managing your subscription timing is crucial to avoid losing money.
Before cancelling your TrendSpider subscription, you should know that cancelling stops future automatic renewals but does not immediately end your access. You will retain access to all features until the end of your current paid subscription period. After the subscription expires, you will lose access to all TrendSpider features, including charting tools, automated technical analysis, and alerts. Important considerations include that refunds for renewal fees are only available if requested within 72 hours of the charge and after cancellation; trial fees are non-refundable, and all sales are final. You must also complete the cancellation process fully to avoid future charges and should expect an email confirmation once cancellation is complete.
- TrendSpider account login credentials (email address and password)
- Registered email address (especially if contacting support via email or phone)
- Account holder's full name (as shown on your TrendSpider account, for verification)
- Access to the TrendSpider user dashboard (to complete cancellation steps online)
- Order or subscription details (if available, to reference during support inquiries)
- Reason for cancellation (may be asked, but not strictly required)
- Phone number (if using telephone support for cancellation)
We've actually written a step by step guide on how to get a refund from TrendSpider. Check it out!
The Easiest Way to Cancel TrendSpider
If you’re frustrated trying to cancel your subscription, membership, or bill from TrendSpider—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to TrendSpider?
TrendSpider charges could show up as TRENDSPIDER.COM, TRENDSPIDER, or TREND SPIDER in your statement descriptors.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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