Tru Fit Athletic Clubs offers fitness memberships that are month-to-month with no long-term contracts, and they include a 7-day free trial. Members have access to a variety of workout options like personal training, boxing, cardio, weights, and special areas like women's only sections and kids' clubs. Billing is done monthly through the payment method you provide, and any upgrades or membership changes may require additional consent or approval. Basically, if you’re seeing a charge from them, it’s likely your monthly membership fee for access to their gym and fitness programs.
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Cancelling a subscription with Tru Fit Athletic Clubs requires sending a registered cancellation letter or visiting the gym in person to fill a form, making the process somewhat bureaucratic and not instant. There are options to cancel online or via the app, but the overall process takes some effort to ensure confirmation and data deletion, making it moderately difficult.
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How to Cancel Tru Fit Athletic Clubs: Step by Step
If you purchased through TruFit Athletic Clubs directly:
- Visit your local TruFit Athletic Club.
- Request a cancellation form from the front desk or gym staff.
- Fill out the cancellation form completely.
- Submit the completed form to the staff and ensure you receive confirmation of your cancellation.
If you purchased through certified mail:
- Write a cancellation letter including your name, membership number, and request to cancel your membership.
- Send the cancellation letter via certified mail to your local TruFit gym address.
- Make sure to send the letter at least 10 days before your next billing cycle (or 30 days if in Texas).
If you purchased through DoNotPay:
- Log in to your DoNotPay account.
- Select "Manage Subscriptions" from the dashboard.
- Provide your TruFit membership details and account information.
- Follow the prompts to initiate the cancellation process.

Tips & Tricks for Canceling Tru Fit Athletic Clubs
- Go in person to the gym rather than calling or emailing, and ask for the manager.
- Get everything in writing—have them print and sign a cancellation confirmation at the time you cancel.
- Be prepared for pushback, including being asked to fill out surveys or being told the manager isn’t available; stay firm on your request.
- Use specific language such as "I am formally requesting to cancel my membership effective immediately","please provide written confirmation of my cancellation," and "please do not charge my card further beyond today."
- Document names of staff you speak with and note dates and times of all conversations and visits.
- Cancel before billing cycles or at least 10 days prior to avoid extra charges.
- Expect attempts to charge cancellation fees or continue billing; dispute unauthorized charges with your bank or credit card company if needed.
- Block or change your payment method if charges persist after cancellation.
- If local staff is unhelpful, contact corporate office directly by email or phone.
- Escalate politely but firmly if your cancellation is delayed or ignored, referencing your written cancellation request.
- Some users have found mentioning legal rights or consumer protection laws helpful to push through cancellation.
- If injured or moved, provide documentation as some users reported using these reasons to negotiate contract termination.
- Do not rely on verbal confirmation alone, always insist on written proof.
Tru Fit Athletic Clubs Customer Service Info
If you need assistance, here's how you can get in touch with Tru Fit Athletic Clubs's support team.
Cancel Tru Fit Athletic Clubs Script
Script

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Dear Tru Fit Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my membership with Tru Fit Athletic Clubs. Due to unforeseen personal circumstances, I am unable to continue my membership at this time.
Please confirm the cancellation of my subscription effective immediately and ensure that no further charges will be applied to my account. I also appreciate you deleting any personal data associated with my membership as per the California Consumer Privacy Act.
Thank you for your assistance, and I look forward to your prompt confirmation.
Best regards,
Frequently Asked Questions
Tru Fit Athletic Clubs allows membership cancellation at any time according to the terms of your contract. To cancel, you can submit a cancellation request in writing either by sending a registered letter, visiting your home gym location to fill out a cancellation form, or through their website/app by managing your membership settings. It is important to request confirmation of cancellation and include any necessary authorization terminations such as direct debit cancellation in your letter if applicable.
To cancel your Tru Fit Athletic Clubs subscription, you generally need to submit a cancellation request in writing either at the club or by certified mail, and there's no clear indication that you need your password for this process. However, since TruFit requires an account login for managing your membership online, if you do need a password, you can reset it at this link: https://trufitathleticclub.clubconnect.com/forgot-password. It is advisable to contact the corporate office for a smoother cancellation process, as onsite staff may be less cooperative. Remember to settle any outstanding fees to complete the cancellation.
- Early cancellation fees even when not using the gym
- Unclear or misleading contract terms about membership length and cancellation
- Charged for services not signed up for, such as personal training
- Difficulty in getting responses from customer service when trying to cancel
- Being charged after cancellation due to contract terms or billing glitches
- Lack of options to lower costs or adjust membership plans
- Poor handling of cancellation requests, requiring multiple contacts and forms
- Forced payments during a post-cancellation period (e.g., 30-45 days)
- Issues with contract glitches during plan selection
- Concern over unauthorized cancellation or charges under wrong names
- Recommendations to get cancellation in writing with manager’s signature to avoid problems
Tru Fit Athletic Clubs use a cancellation process that can be quite restrictive and potentially frustrating. You must cancel in writing either in person or by certified mail 10 days before the next billing cycle (30 days in Texas) to avoid being charged again, and they do not accept cancellation via phone, email, or their website. Additionally, if you have a term membership, you generally cannot cancel early without severe hardship proof or moving away, and they keep charging unless cancellation is properly submitted, which can be a significant hurdle to stop billing immediately.
Before cancelling your Tru Fit Athletic Clubs membership, it's important to know that cancellation requires you to pay any outstanding fees, including possibly a remaining month and a yearly equipment fee. Once cancellation is processed, you retain access until a specified date that covers your last payment period, so you don't lose access immediately. Be aware that Tru Fit has been reported to sometimes continue charging after cancellation requests, so it's advisable to follow up and escalate to the corporate office if needed. If unauthorized charges persist after cancellation, you may need to dispute them through your credit card company.
We've actually written a step by step guide on how to get a refund from Tru Fit Athletic Clubs. Check it out!
The Easiest Way to Cancel Tru Fit Athletic Clubs
If you’re frustrated trying to cancel your subscription, membership, or bill from Tru Fit Athletic Clubs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.