How to Cancel Tru Fit Athletic Clubs on TruFit Athletic Clubs directly
1 - Visit your local TruFit Athletic Club.
2 - Request a cancellation form from the front desk or gym staff.
3 - Fill out the cancellation form completely.
4 - Submit the completed form to the staff and ensure you receive confirmation of your cancellation.
How to Cancel Tru Fit Athletic Clubs on certified mail
1 - Write a cancellation letter including your name, membership number, and request to cancel your membership.
2 - Send the cancellation letter via certified mail to your local TruFit gym address.
3 - Make sure to send the letter at least 10 days before your next billing cycle (or 30 days if in Texas).
How to Cancel Tru Fit Athletic Clubs on DoNotPay
1 - Log in to your DoNotPay account.
2 - Select "Manage Subscriptions" from the dashboard.
3 - Provide your TruFit membership details and account information.
4 - Follow the prompts to initiate the cancellation process.
Tru Fit Athletic Clubs offers fitness memberships that are month-to-month with no long-term contracts, and they include a 7-day free trial. Members have access to a variety of workout options like personal training, boxing, cardio, weights, and special areas like women's only sections and kids' clubs. Billing is done monthly through the payment method you provide, and any upgrades or membership changes may require additional consent or approval. Basically, if you’re seeing a charge from them, it’s likely your monthly membership fee for access to their gym and fitness programs.
Cancelling a subscription with Tru Fit Athletic Clubs requires sending a registered cancellation letter or visiting the gym in person to fill a form, making the process somewhat bureaucratic and not instant. There are options to cancel online or via the app, but the overall process takes some effort to ensure confirmation and data deletion, making it moderately difficult.
Estimated Time
On average, it takes 30 minutes0030 minutes to cancel a Tru Fit Athletic Clubs subscription.
How to Contact Tru Fit Athletic Clubs
If you need assistance, here's how you can get in touch with Tru Fit Athletic Clubs's support team.
Savings over 5 years from cancelling your $15/month subscription
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Tips and Tricks for Getting a Tru Fit Athletic Clubs Refund
Go in person to the gym rather than calling or emailing, and ask for the manager.
Get everything in writing—have them print and sign a cancellation confirmation at the time you cancel.
Be prepared for pushback, including being asked to fill out surveys or being told the manager isn’t available; stay firm on your request.
Use specific language such as "I am formally requesting to cancel my membership effective immediately","please provide written confirmation of my cancellation," and "please do not charge my card further beyond today."
Document names of staff you speak with and note dates and times of all conversations and visits.
Cancel before billing cycles or at least 10 days prior to avoid extra charges.
Expect attempts to charge cancellation fees or continue billing; dispute unauthorized charges with your bank or credit card company if needed.
Block or change your payment method if charges persist after cancellation.
If local staff is unhelpful, contact corporate office directly by email or phone.
Escalate politely but firmly if your cancellation is delayed or ignored, referencing your written cancellation request.
Some users have found mentioning legal rights or consumer protection laws helpful to push through cancellation.
If injured or moved, provide documentation as some users reported using these reasons to negotiate contract termination.
Do not rely on verbal confirmation alone, always insist on written proof.
Why Do People Request Refunds from Tru Fit Athletic Clubs
Early cancellation fees even when not using the gym
Unclear or misleading contract terms about membership length and cancellation
Charged for services not signed up for, such as personal training
Difficulty in getting responses from customer service when trying to cancel
Being charged after cancellation due to contract terms or billing glitches
Lack of options to lower costs or adjust membership plans
Poor handling of cancellation requests, requiring multiple contacts and forms
Forced payments during a post-cancellation period (e.g., 30-45 days)
Issues with contract glitches during plan selection
Concern over unauthorized cancellation or charges under wrong names
Recommendations to get cancellation in writing with manager’s signature to avoid problems
Tru Fit Athletic Clubs Refund Script
Script
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Dear Tru Fit Athletic Clubs, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Tru Fit Athletic Clubs
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Tru Fit Athletic Clubs Refund Policy
Tru Fit Athletic Clubs allows membership cancellation at any time according to the terms of your contract. To cancel, you can submit a cancellation request in writing either by sending a registered letter, visiting your home gym location to fill out a cancellation form, or through their website/app by managing your membership settings. It is important to request confirmation of cancellation and include any necessary authorization terminations such as direct debit cancellation in your letter if applicable.
Get help with your refund
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The Easiest Way to Get a Tru Fit Athletic Clubs Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Tru Fit Athletic Clubs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Tru Fit Athletic Clubs use a cancellation process that can be quite restrictive and potentially frustrating. You must cancel in writing either in person or by certified mail 10 days before the next billing cycle (30 days in Texas) to avoid being charged again, and they do not accept cancellation via phone, email, or their website. Additionally, if you have a term membership, you generally cannot cancel early without severe hardship proof or moving away, and they keep charging unless cancellation is properly submitted, which can be a significant hurdle to stop billing immediately.
Early cancellation fees even when not using the gym
Unclear or misleading contract terms about membership length and cancellation
Charged for services not signed up for, such as personal training
Difficulty in getting responses from customer service when trying to cancel
Being charged after cancellation due to contract terms or billing glitches
Lack of options to lower costs or adjust membership plans
Poor handling of cancellation requests, requiring multiple contacts and forms
Forced payments during a post-cancellation period (e.g., 30-45 days)
Issues with contract glitches during plan selection
Concern over unauthorized cancellation or charges under wrong names
Recommendations to get cancellation in writing with manager’s signature to avoid problems
Before cancelling your Tru Fit Athletic Clubs membership, it's important to know that cancellation requires you to pay any outstanding fees, including possibly a remaining month and a yearly equipment fee. Once cancellation is processed, you retain access until a specified date that covers your last payment period, so you don't lose access immediately. Be aware that Tru Fit has been reported to sometimes continue charging after cancellation requests, so it's advisable to follow up and escalate to the corporate office if needed. If unauthorized charges persist after cancellation, you may need to dispute them through your credit card company.
Tru Fit Athletic Clubs allows membership cancellation at any time according to the terms of your contract. To cancel, you can submit a cancellation request in writing either by sending a registered letter, visiting your home gym location to fill out a cancellation form, or through their website/app by managing your membership settings. It is important to request confirmation of cancellation and include any necessary authorization terminations such as direct debit cancellation in your letter if applicable.
To cancel your Tru Fit Athletic Clubs subscription, you generally need to submit a cancellation request in writing either at the club or by certified mail, and there's no clear indication that you need your password for this process. However, since TruFit requires an account login for managing your membership online, if you do need a password, you can reset it at this link: https://trufitathleticclub.clubconnect.com/forgot-password. It is advisable to contact the corporate office for a smoother cancellation process, as onsite staff may be less cooperative. Remember to settle any outstanding fees to complete the cancellation.
We've actually written a step by step guide on how to get a refund from Tru Fit Athletic Clubs. Check it out!
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Tru Fit Athletic Clubs subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Tru Fit Athletic Clubs account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Tru Fit Athletic Clubs online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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