TurboTax helps you file your taxes easily online with different options depending on how much help you want. You can start for free and only pay when you file, with prices ranging from $0 to around $299 based on the product and your tax situation. They offer packages like Basic, Deluxe, Premium, and Live versions where experts can help or even do your taxes for you. You might get billed by them for filing your taxes, expert help, or state tax filing fees, and payments can be made by card or taken from your refund with a small service fee.
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Cancelling a TurboTax subscription is relatively straightforward as users can simply sign into their TurboTax Advantage account, navigate to 'Your Product' and select to Remove Product which cancels the subscription. This process is clearly outlined and mostly self-service, making it relatively easy for consumers to manage without needing to contact support.
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How to Cancel TurboTax: Step by Step
If you purchased through the TurboTax Website:
- Go to accounts-tax.intuit.com.
- Log in to your TurboTax account.
- Locate your subscription and select Cancel Membership.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Select the TurboTax subscription you want to cancel.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Sign in to your Google Account.
- Open the Google Play app on your Android device.
- Go to Subscriptions.
- Select the TurboTax subscription you wish to cancel.
- Tap Cancel subscription and follow the prompts.
Tips & Tricks for Canceling TurboTax
- Call customer service after 11:00 AM Eastern Time to catch the billing department when they are active (9:00 AM to 4:00 PM Mountain Time).
- Ask specifically for the billing errors department and insist on escalation if the first rep cannot help; if refused, request a manager callback.
- Use the term "Billing Issue" instead of "refund" when discussing your problem, as this can influence how your request is handled.
- Don't accept "No" for an answer, even from a manager; persistence is key with billing holds or account issues.
- Clear cache and cookies and restart TurboTax before calling to avoid technical glitches affecting your account or billing display.
- Use the chat feature in the TurboTax mobile app to request cancellation and aim to get connected to a live agent who can assist and provide a case number.
- If you scheduled a TurboTax Live appointment, use your confirmation email links to change or cancel it before trying to downgrade.
- Timing your cancellation close to renewal dates may help, as some users report success cancelling with little time left on billing cycles.
- After escalation fails, consider publicly reaching out on TurboTax social media pages like Facebook and Twitter to get faster attention.
- Many users report frustration, so completing taxes yourself after cancellation attempts is a fallback if service is uncooperative.
TurboTax Customer Service Info
If you need assistance, here's how you can get in touch with TurboTax's support team.
Cancel TurboTax Script
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Hello TurboTax team,
I hope this message finds you well. I would like to request the cancellation of my TurboTax subscription. Unfortunately, I found that I no longer require the service at this time. I appreciate the assistance provided over the past year, but I would like to proceed with this cancellation. Please let me know if you need any further information from my side to complete this process. Thanks in advance for your help!
Best regards,
Frequently Asked Questions
TurboTax subscription can be canceled at any time, but cancellations take effect the day after the current subscription period ends. Users can continue using the service until that time, but TurboTax does not provide refunds or credits for cancellations or partial subscription periods. Removing an app does not cancel a subscription; cancellation must be done through the specified service instructions.
To cancel your TurboTax subscription, you need to log in to your TurboTax account, which means you require your password. There is no phone or unauthenticated chat support option available for canceling without logging in. If you don't remember your password, you can reset it at this URL: https://accounts.intuit.com/password/reset. This way, you can regain access to your account and proceed with canceling your subscription securely.
- High subscription costs: Users find the rising costs unjustified compared to cheaper alternatives.
- Complex user interface: The software is overwhelming and difficult to use, especially for non-tech-savvy individuals.
- Limited customer support: Long wait times and unhelpful responses lead to frustration.
- Data security concerns: Anxiety about data breaches or misuse of personal financial information.
- Switching to free or cheaper filing options: Some users prefer free alternatives like AARP.
- Technical issues: Problems such as the software not downloading or working properly.
- Dissatisfaction with refund process: Users complain about delayed or problematic refunds and feel misled.
- Automatic renewal issues: Users cancel if they did not want renewal or chose another service.
- Age or capability considerations: Older users or those not comfortable doing taxes themselves seek other help.
TurboTax allows you to cancel your subscription at any time, but be aware that canceling does not trigger a refund or credit for the current subscription period. If you cancel, you'll retain access until the end of that period, but recurring charges will stop only if you cancel before the renewal date, typically in early November. There are no early-cancellation fees or lock-in contracts, but if you pay TurboTax fees using your tax refund, additional third-party processing fees may apply, which won't be refunded upon cancellation.
Before cancelling your TurboTax subscription, keep in mind that you must cancel it yourself through your Intuit account; no one else can cancel it for you. If you are in the middle of preparing your taxes online and choose not to finish or e-file, the unfinished return will be deleted after the tax season ends or the extension deadline. Upon cancellation, you will lose access to all TurboTax features and any ongoing tax return work. If you miss the cancellation deadline and have already downloaded the product, you can still request a refund online within 60 days of receiving the product.
- TurboTax or Intuit account email address and password
- Full name associated with your account
- Order or confirmation number (if available)
- Type of subscription or membership (e.g., Advantage, Live Deluxe, etc.)
- Payment or registration status (have you paid, registered, or only used the free version?)
- Reason for cancellation (optional but may be requested by support)
- Contact information (email address or phone number on file for account verification)
- Request for refund (if applicable, what product and amount are you requesting refunded?)
We've actually written a step by step guide on how to get a refund from TurboTax. Check it out!
The Easiest Way to Cancel TurboTax
If you’re frustrated trying to cancel your subscription, membership, or bill from TurboTax—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to TurboTax?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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