Typeform is a company that helps you create simple and interactive online forms, surveys, and quizzes that you can easily share with others. They offer plans ranging from free to paid subscriptions, where paid plans give you more features like more responses per month, custom branding, integration with other tools, and detailed insights on your form results. If you're getting billed by Typeform, it's likely because you're subscribed to one of their paid plans that fit how many responses you expect or extra features you want. They also let you accept payments through forms, making it easier to collect money or data in one step.
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The cancellation process for Typeform is relatively straightforward, requiring a few guided steps within the account settings. Users must complete a cancellation survey, which slightly increases the effort, but the process is clear and confirmation is sent by email, making it relatively easy to cancel.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Typeform subscription.
How to Cancel Typeform: Step by Step
If you purchased through Typeform directly:
- Log into your Typeform account.
- Click the organization icon in the top left corner.
- Go to Plan & Billing.
- Click Cancel my plan.
- Select the Free plan and click Get Free to downgrade.
- Complete the cancellation survey and click Submit.
- Confirm cancellation and click Cancel my plan.
Tips & Tricks for Canceling Typeform
- Be persistent with contacting support directly: If the cancellation process times out or the downgrade button doesn’t work, email billing@typeform.com or submit a support ticket with your registered email.
- Mention the timing out or broken cancellation button explicitly: Let support know if the cancellation page doesn’t load or buttons are greyed out, so they can escalate internally.
- Use the language “cancel” and “downgrade” interchangeably: Typeform uses these terms confusingly, so mention both to ensure clarity.
- Clear browser cache and try different browsers: Some users report glitches with the cancellation form loading properly.
- Complete any forced surveys quickly but honestly: If prompted to complete a multi-page survey to cancel, fill it out to unlock the cancellation.
- Cancel before the billing renewal date: Avoid getting charged for the next period by cancelling at least a day before renewal.
- Escalate by requesting manual cancellation: If online tools fail, explicitly ask support to manually cancel your subscription to stop charges.
- Watch for terminology in emails and confirmations: Confirm that your plan is actually downgraded to the free tier to avoid ongoing charges.
- Patience and escalation: Some users recommend patiently escalating through support channels and follow-up emails until cancellation is confirmed.
Typeform Customer Service Info
If you need assistance, here's how you can get in touch with Typeform's support team.
Cancel Typeform Script
Script
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Hello Typeform Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my project's direction, I no longer need the service.
I appreciate the features that Typeform offers, but at this time, I must prioritize my budget and unfortunately, I need to let go of this subscription.
Thank you for your assistance in processing this cancellation. I would appreciate confirmation of the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Typeform allows you to cancel or downgrade your paid subscription at any time, with changes taking effect at the end of the prepaid period (month or year). After cancellation, forms may close to new responses, and paid features will switch to trial mode or require removal for continued use. No refunds are given for early cancellation, but previously collected responses and forms remain accessible.
To cancel your Typeform subscription, you need to log into your account first, which means you will need your password to access your account. The cancellation process is done through the Plan & Billing section of your logged-in account. If you have forgotten your password, you can reset it at this URL: https://www.typeform.com/reset-password/. There is no indication that cancellation can be done without logging into your account.
- Difficulty in canceling subscription due to hidden or hard-to-find cancellation options.
- Continuous charges after attempting to cancel because of glitches or delays in cancellation processing.
- Campaign or project completion, no longer needing the subscription features.
- Forms going into trial mode after cancellation, limiting access to features previously paid for.
- Unmet value or reduced usefulness compared to initial expectations or changing needs.
- Price sensitivity, including price increases without matching value increases.
- Low usage of the Typeform services or forms, leading to subscription deemed unnecessary.
- Cost-cutting measures leading customers to cancel subscriptions they consider non-essential.
- Finding cheaper or better alternatives from competitors.
- Poor customer experience, including slow or inadequate support response.
Typeform allows canceling or downgrading your subscription at any time, but the cancellation will only take effect at the end of the prepaid billing period (monthly or yearly). There are no early cancellation fees or lock-ins, but you won't get a refund for the unused portion of your subscription, and paid features will revert to trial mode, potentially affecting form functionality. This means you should be aware that although you can stop future billing immediately, you still have access (and are charged) until that prepaid period expires and some paid features may stop working right after cancellation.
Before cancelling your Typeform subscription, note that your forms and collected responses will not be deleted, but any forms using paid features will enter trial mode, meaning you cannot publish or collect new responses unless you upgrade or remove those paid features. The cancellation or downgrade takes effect at the end of your prepaid period, and no refunds are given for the remaining time. After cancellation, functionalities tied to paid plans, such as premium themes, advanced insights, and additional team seats, will no longer be available. Also, some team members may lose access to the organization if additional seats are removed. You can still access your response history and download data after cancellation.
- Typeform account login credentials (email and password)
- Access to the organization account to manage Plan & Billing
- Plan & Billing section access within the Typeform dashboard
- Option to select a Free plan (if downgrading)
- Completion of the cancellation survey (required step for cancellation)
- Confirmation of cancellation by checking the required box and clicking Cancel my plan
- Ability to access confirmation email (to verify the cancellation)
We've actually written a step by step guide on how to get a refund from Typeform. Check it out!
The Easiest Way to Cancel Typeform
If you’re frustrated trying to cancel your subscription, membership, or bill from Typeform—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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