Uline is a company that sells shipping, industrial, and packaging supplies. If you order from them, you might get billed because they send invoices for your purchases, which you can pay online easily through their website. They don't really have subscriptions or recurring billing, but you can save your billing and shipping info in your account to make reordering quicker. Basically, if you get a bill from Uline, it's probably for stuff you ordered from their catalog or website.
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Cancellation requires calling customer service which is straightforward but may involve waiting time; no complex process or hurdles are mentioned.
Estimated Time
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minutes to cancel a Uline services subscription.
How to Cancel Uline services: Step by Step
If you purchased through Credit Card:
- Log in to your Uline account on the website.
- Navigate to the Account Settings section.
- Select Subscriptions from the menu.
- Locate the subscription you wish to cancel.
- Click on Cancel Subscription.
- Confirm the cancellation when prompted.
If you purchased through PayPal:
- Log in
to your PayPal account.- Go to the Settings menu.
- Select Payments and click on Manage pre-approved payments.
- Find Uline in the list and click on it.
- Select Cancel to end the subscription.
- Confirm your cancellation.
If you purchased through a Gift Card:
- Contact Uline's customer service.
- Call them at 1-800-295-5510 or reach out via email at customer.service@uline.com.
- Request the cancellation of your subscription.
- Provide necessary information like your account details and gift card information.
- Confirm cancellation with the representative.
Tips & Tricks for Canceling Uline services
- Use the Uline Customize Mailing unsubscribe link found on their website to opt out of catalogs, but expect it to take 6 to 8 weeks to see results.
- Keep submitting unsubscribe requests especially if catalogs continue arriving under different department names or titles such as “manager shipping dept” or “shipping manager.”
- Call Uline customer service directly at 1-800-295-5510 to verbally request cancellation or unsubscribe from services to escalate your request.
- Email customer.service@uline.com with a clear request to stop all mailings or cancel subscriptions if phone attempts don’t work.
- Mark unwanted Uline mail as “Refused: Return to Sender” and send it back to Uline to signal refusal to accept the catalogs or bills.
- Avoid consenting to marketing data sharing when ordering or interacting with Uline to reduce future unsolicited mailings.
- Beware that cancelling one time may not work as Uline may re-add you after new orders or periodically change the recipient name to bypass unsubscribes—be persistent.
- If a subscription or bill is tied to a business, use the business/account number when submitting unsubscribe requests to increase success.
- Timing your cancellation requests right after you place an order might help prevent new catalog mailings tied to that order.
- Consider third-party data broker opt-outs or services to reduce junk mail from marketing list resellers including Uline.
Uline services Customer Service Info
If you need assistance, here's how you can get in touch with Uline services's support team.
Cancel Uline services Script
Script
Copy
Dear Uline Customer Service,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription due to a recent change in my purchasing needs. I appreciate the services provided but believe cancelling at this time is the best decision for me.
Please confirm the status of this cancellation at your earliest convenience. Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Uline's cancellation policy for memberships or subscriptions is not explicitly detailed on their website. For catalog cancellations, customers can unsubscribe online, but it may take 6 to 8 weeks to take effect. Customers are responsible for shipping charges on canceled orders. For membership or billing cancellations, contacting customer service directly at 1-800-295-5510 is recommended for assistance.
To cancel your subscription or remove your address from Uline's mailing list (uline.ca), you do not necessarily need a password. You can request removal directly from their mailing list without signing in at this page: https://www.uline.ca/CustomerService/CustomizeMailing. For order changes, including cancellations, Uline offers phone support at 1-800-295-5510 where you can get immediate assistance without necessarily needing your password. So, if you want to cancel or unsubscribe, you have options without requiring a password for catalog mailings and you can call for other cancellations.
- Wrong item shipped
- Defective product
- Quality issues with the product
- Changed mind or decided against the purchase
- Ordered too many or excess quantity
- High shipping costs leading to dissatisfaction
- Product not as advertised or does not meet expectations
- Poor customer service experiences
- Need to cancel within short time but still incur shipping fees
- Return policy restrictions on custom or non-returnable items causing frustration
Uline does not appear to have standard membership or subscription lock-ins, contracts, or early cancellation fees, but they do require customers to contact customer service to cancel or make changes to orders. One important landmine is that customers are responsible for shipping charges on canceled orders, and cancellation typically requires authorization from customer service. Hence, while you can cancel, it might require extra effort and potential costs for shipping on canceled items.
Before cancelling a subscription, membership, or bill for Uline services, know that mailings (like catalogs) are produced months in advance, so you may continue to receive them for up to 6-8 weeks after cancellation. Customers are responsible for any shipping charges on cancelled orders. Upon cancellation, you'll lose access to receiving these catalogs and any associated promotional mailings. It's important to contact Uline customer service directly for cancellation as automatic stops are not immediate, and other service features tied to your account will be terminated as well.
- Full name
- Customer ID or Account Number
- Username (if applicable)
- Request type (e.g., account cancellation, subscription termination, data deletion)
- Contact information (such as email address and phone number)
- Details of the service or subscription to cancel (e.g., invoice or order number, if related to a particular bill)
- Regulation type (if applicable, e.g., GDPR, CCPA)
- Authorization to process request (may require confirmation by phone or email)
We've actually written a step by step guide on how to get a refund from Uline services. Check it out!
The Easiest Way to Cancel Uline services
If you’re frustrated trying to cancel your subscription, membership, or bill from Uline services—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Uline services?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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