Ultimate Athlete offers personalized fitness and sports performance training for serious athletes and active adults. Their main services include small group classes, personal training, and online training programs tailored to individual goals. They have a subscription service called Ultimate Coach, which costs $35 per month and offers access to various workout programs with a free trial available. This subscription is likely the reason consumers might see billing from Ultimate Athlete.
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There is limited direct information on the official Ultimate Athlete website about cancellation, implying it may require contacting customer support. User reviews and community feedback from other athletic subscription services suggest the process is somewhat inconvenient but doable, requiring communication with the company, likely via phone or email.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a Ultimate Athlete subscription.
How to Cancel Ultimate Athlete: Step by Step
If you purchased through credit card:
- Log into your online banking account.
- Navigate to the section for scheduled payments or recurring charges.
- Find the payment entry for Ultimate Athletics.
- Select the option to cancel or stop the payment.
- Confirm your cancellation to ensure no further charges will be made.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on the "Settings" gear icon.
- Go to the "Payments" tab.
- Under "Manage Pre-approved Payments," locate Ultimate Athletics.
- Select Ultimate Athletics and click on "Cancel" to stop the subscription.
- Confirm the cancellation.
If you purchased through a mobile app:
- Open the app store on your mobile device (Apple App Store or Google Play Store).
- Go to your account settings.
- Select "Subscriptions" or "Manage Subscriptions."
- Find Ultimate Athletics in the list.
- Select the subscription and choose the option to cancel.
- Follow the prompts to confirm the cancellation.
Tips & Tricks for Canceling Ultimate Athlete
- Change payment method to a low-limit digital card to cause denial of charges and push the company to give up on billing.
- Use state laws to your advantage: For example, if the company has a presence in California, sign up and cancel from a California address to benefit from a law requiring online cancellation if signed up online.
- Force the company to cancel by requesting written debt validation within 30 days if collections come into play; they must prove the debt is valid.
- Escalate via email quickly after any contact to request cancellation and reversal of charges; persistence in follow-up emails may help.
- Send physical cancellation requests if required, especially if the company demands mailed letters or physical notices to cancel.
- Timing is critical: Cancel before the free trial ends to avoid charges and be mindful of billing cycles.
- Use a firm, clear, and professional tone in communications emphasizing your demand to cancel immediately to avoid misunderstandings.
- Providing specific reasons (moving, medical notes) might help, though such tactics could be questionable but have been reported to work.
- Be prepared for pushback and possible retention offers; stay consistent and repeat your cancellation request.
Ultimate Athlete Customer Service Info
If you need assistance, here's how you can get in touch with Ultimate Athlete's support team.
Cancel Ultimate Athlete Script
Script
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Dear Ultimate Athlete Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. After careful consideration, I have decided to discontinue my membership due to personal reasons. I appreciate the services provided, but I believe it's best for me to move on at this time.
Please confirm the cancellation of my subscription and any final billing details at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Ultimate Athlete's membership subscription allows monthly access which can be cancelled at any time with no questions asked if users are not satisfied with their progress. Refunds are available within 30 days of purchase for unused items in original condition, but cancellation of ongoing subscriptions can be done anytime for monthly plans. This policy applies to ensure flexibility for members while maintaining a clear refund window for purchases.
To cancel your Ultimate Athlete subscription, you typically need to log into your account, which requires your password for authentication. There is no evidence of phone support or chat support that allows cancellation without logging in. If you have forgotten your password, you can reset it here: https://wildphysiofitness.au/account. This ensures you can access your account and manage your subscription directly.
- Lack of clear cancellation instructions making it hard for users to know how to properly cancel.
- Non-functioning or misleading cancel buttons within the app that do not actually stop subscriptions.
- Charges made after deleting the app or after the free trial period ended without user consent.
- No visible subscription under usual app store or device subscription settings.
- Delays or non-responsiveness from customer support when users request cancellation or refunds.
- Perceived difficulty or inability to cancel by users on their own through normal channels.
- Continued charges despite requests to cancel or complaints about suspicious billing practices.
- Need to contact company directly via email for cancellation and refund support, causing inconvenience.
Ultimate Athlete's subscription may include recurring or deferred purchase terms where you authorize charges until the order is fulfilled or you cancel, if cancellation is permitted. However, specific details about an easy or anytime cancellation policy, contracts, lock-ins, or early-cancellation fees are not clearly provided. You should be cautious as there may be policies that restrict cancellation, and no refunds are given for perishable or sales items once shipped. It's advisable to review the cancellation policy carefully and contact their customer service for precise information before subscribing.
Before cancelling your Ultimate Athlete subscription, know that you typically lose access to any exclusive content, training programs, and features provided through the subscription as soon as the cancellation is processed. Refunds are only possible within 30 days of purchase if the subscription meets certain criteria, and after that, refunds or exchanges are not offered. You should also be aware that some digital products and software subscriptions may be non-refundable if opened or used. Lastly, ensure you understand the refund and return policy which states items must be unused and in original condition to be eligible for refund, and shipping costs for returns are non-refundable. Cancelling means you no longer benefit from monthly or annual membership features and support.
- Login credentials (email address and password used for your Ultimate Athlete account)
- Access to "My Profile & Payment Details" section on the website
- Identifying the active subscription you wish to cancel
- Email address used for login (if requesting data deletion or contacting support)
- Request for cancellation (clicking the "Cancel this subscription" option for the relevant plan)
- Confirmation of cancellation (checking for any email or on-site confirmation)
- If contacting support for help, your account details (name and the email you registered with)
We've actually written a step by step guide on how to get a refund from Ultimate Athlete. Check it out!
The Easiest Way to Cancel Ultimate Athlete
If you’re frustrated trying to cancel your subscription, membership, or bill from Ultimate Athlete—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Ultimate Athlete?
ULTIMATE ATHLETE, ULTATHLETE.COM, UA FITNESS, ULT ATHLETE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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