Ultimate Guitar is a website and app that helps musicians like guitar, bass, and ukulele players find tabs, chords, and lyrics for over 1.4 million songs. You can use it for free with basic features like offline access and customizing tabs. They also offer paid subscriptions: the Pro subscription gives you beginner courses, official tabs, and handy tools like auto-scroll and transposing keys; the Courses subscription unlocks hundreds of skill-building music lessons. If you like singing, there's a Sing subscription for interactive vocal tabs and real-time feedback. If you see a charge from them, it's likely because you subscribed to one of these premium plans to get more features and lessons.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process on the Ultimate Guitar website is straightforward with clear steps to log in, navigate subscriptions, manage the subscription, and confirm cancellation. However, the need to use the desktop version for subscription management and the necessity to cancel via Apple or Google for mobile app subscriptions adds slight complexity but overall remains quite easy for consumers.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Ultimate Guitar subscription.
How to Cancel Ultimate Guitar: Step by Step
If you purchased through Ultimate Guitar website:
- Log in to your UG account on the website.
- Click Subscriptions.
- Choose the subscription you want to manage (UG Pro, UG Courses, UG Songbooks, UG Courses + UG Songbooks, or UG Pro + UG Courses), then click Details.
- Click on Manage.
- Tap on Cancel trial and benefits or Turn off auto-renewal, depending on your situation.
- Confirm your decision by clicking the respective button.
- Choose the reason and tap on Submit feedback.
- Done. You can also download your cancellation confirmation email. Your subscription will be shown as canceled or active with a disabled auto-renew option.
If you purchased through iOS:
- Open the Settings app on your iOS device.
- Tap your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Find and tap on your subscription to Ultimate Guitar.
- Tap Cancel Subscription at the bottom of the page.
- Confirm your cancellation by following the on-screen instructions.
If you purchased through Android:
- Open the Google Play Store app.
- Tap on the menu icon (three lines) in the upper left corner.
- Select Subscriptions.
- Find and tap on your Ultimate Guitar subscription.
- Tap Cancel Subscription.
- Follow the on-screen instructions to confirm cancellation.
If you purchased through HUAWEI AppGallery:
- Open the AppGallery app on your HUAWEI device.
- Tap on your profile icon in the upper right corner.
- Select Subscriptions.
- Locate your Ultimate Guitar subscription and select it.
- Tap Cancel Subscription.
- Follow any additional prompts to confirm cancellation.
Tips & Tricks for Canceling Ultimate Guitar
- Remove payment details from your profile settings to stop auto-renewal since there may be no direct cancel button.
- Cancel through app stores like Google Play Store or Apple App Store if you subscribed via these platforms.
- Use escalation tactics like emailing support repeatedly or publicly posting on forums for help when cancellation options are hidden or ineffective.
- Consider timing your cancellation request right before the renewal date to reduce charges.
- Block or change payment method such as using a different credit/debit card to prevent further charges if cancellation fails.
- Check account settings for hidden or non-intuitive manage subscription links to find cancellation options.
- Keep documentation like emails or screenshots proving cancellation attempts in case of disputes or chargebacks.
- Report charges to your bank or credit card company if Ultimate Guitar continues charging after cancellation.
- Be firm and clear in your communication with support using phrases like "cancel immediately," "refund," and "stop auto-renewal."
- Search community forums for recent user experiences as the subscription management interface or policies may change frequently.
Ultimate Guitar Customer Service Info
If you need assistance, here's how you can get in touch with Ultimate Guitar's support team.
Cancel Ultimate Guitar Script
Script
Copy
Dear Ultimate Guitar Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Ultimate Guitar. Due to recent changes in my personal circumstances, I am no longer able to utilize the service as I had planned.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support.
Best regards,
[Your Name]
Frequently Asked Questions
Ultimate Guitar subscription cancellations depend on the platform used for the subscription. To cancel a subscription purchased on the Ultimate Guitar website, log into your account, go to 'Subscriptions,' select the subscription, click 'Manage,' then choose 'Turn off auto-renewal' or 'Cancel trial and benefits.' Cancellations for iOS, Android, and HUAWEI apps must be done through the respective app stores (Apple iTunes, Google Play, AppGallery). A cancellation confirmation email is sent after completing the process on the website.
To cancel your Ultimate Guitar subscription, you need to log in to your Ultimate Guitar account on their website and manage the subscription from there. This means your password is required to access your account and cancel the subscription. If you don't remember your password, you can reset it using this link: https://help.ultimate-guitar.com/en/articles/6735591-website-forgot-your-password-or-username-on-ultimate-guitar-here-s-how-to-restore-it. Once logged in, go to Subscriptions, select your subscription, and follow the cancellation steps.
- Difficulty in canceling subscription; customers report near impossible cancellation processes causing missed deadlines.
- Poor customer service; inability to reach support or receive responses regarding cancellations and billing disputes.
- Unauthorized or continued charges; many report being charged after cancellation attempts or without proper notification.
- Automatic renewal without clear notification; customers claim they did not receive required renewal emails.
- Confusing cancellation process; issues with website navigation, password problems, and looping screens.
- Refund issues; offers of partial refunds or retention packages instead of full refunds.
- Unanswered complaints; several customer complaints remain unresolved or ignored.
- Price increase; some cancel due to increased subscription costs.
- Loss of content; reports of missing tabs or content after renewal, leading to cancellation.
- Lack of transparency or unethical billing practices; customers describe billing as fraudulent or deceptive.
Ultimate Guitar allows you to cancel your subscription at any time through the platform where you subscribed (website, iOS, Android, or HUAWEI app), by disabling auto-renewal. There are no contracts, lock-ins, or early-cancellation fees, but you must follow the specific cancellation process per platform, such as using Apple's or Google's official cancellation methods for app subscriptions. Refunds are handled separately and usually require contacting support or the platform provider, with no automatic refunds guaranteed after cancellation.
Before canceling your Ultimate Guitar subscription, know that once the current billing period ends, you will lose access to all the subscription benefits, including the Pro features. This means you will no longer be able to access the Pro tabs and premium content that are exclusive to subscribers. The cancellation process differs depending on the platform (website, iOS, Android) and must be done accordingly to stop auto-renewal. After cancellation, you will receive a confirmation email, and your Pro access will remain active only until the subscription period you've already paid for expires.
- Ultimate Guitar account login credentials (username/email and password)
- Access to the desktop version of the website (some features unavailable on mobile site)
- Subscription details (type: UG Pro, UG Courses, UG Songbooks, combination, etc.)
- Correct platform of subscription (Ultimate Guitar website, iOS/Apple, Android/Google Play, HUAWEI/AppGallery)
- Email address associated with the subscription
- First and last name
- Username
- Phone number (rarely, for support contact)
- Billing address, city, state/province, ZIP/postal code, country (when contacting support for manual cancellation/refund)
- Password (if contacting support directly)
- Reason for cancellation (required during the process)
- Last 4 digits of card used (if asking for refund/support help)
- Date and amount of last charge (if contacting support for payment issues/refunds)
- Proof of payment or order number (receipt, if requested by support)
- Access to the account or ID used to purchase on third-party platforms (Apple ID, Google Play account, Huawei ID), to process cancellations/refunds
We've actually written a step by step guide on how to get a refund from Ultimate Guitar. Check it out!
The Easiest Way to Cancel Ultimate Guitar
If you’re frustrated trying to cancel your subscription, membership, or bill from Ultimate Guitar—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Ultimate Guitar?
ULTIMATEGUITAR, GOOGLE PAY, GOOGLE PAYMENT CANADA, ULTIMATE GUITAR USA LLC
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
